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Small cozy hotel. Recently remodeled. Clean and smell good. No amenities. No Ice. No vending machines. My room bed was noisy and to hard mattress. I heard other rooms were better than mine. No parking, need to find parking on one of the public parkings.
We stayed for two nights, and only had planned on staying for one! They have a VERY VERY VERY kind, friendly, and accommodating staff. They truly go above and beyond to make guests feel genuinely satisfied and happy while enjoying their stay in San Juan....More
We received incredible service at this budget hotel in the heart of Old San Juan. We enjoyed our stay and were made to feel welcome. Within walking distance to the forts and several restaurants and bars.
Under no circumstances whatsoever would I recommend this hotel. I was told my $250.00 was going to be returned a week ago and they still have not returned it. Is this legal? How long are they going to keep my $250.00? Will I ever see...More
The worst customer service we have ever experienced! We booked a room while we had an 8 hr layover and didn't notice that we had chosen 1 person instead of 2 person room. When we get there obviously there is my wife and I there...More
Thank Rob G
Response from MY HOTEL IN P, General Manager at My Hotel in Puerto RicoResponded 21 June 2018
My Hotel In Puerto Rico is a boutique hotel. We work diligently not just to accommodate our guest, but also for them to experience great vacation time in Old San Juan. Upon receipt of any reservation from any source, an e-mail is then sent to...More