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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
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7,065 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Renaissance San Juan Resort
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Showing 6,799: English reviews
Cliffside Park, New Jersey
Reviewed 7 January 2015

I usually wait until after my trip is completed before writing a review. However, I had such an exceptional experience today that I wanted it noted immediately. Yesterday, my wife and I ordered breakfast at the hotel restaurant, Voga. Without going into detail, we had an unacceptable experience whereby we left without eating. On the way out we mentioned what...

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Helpful?
3Thank Stephen B
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear Stephen B, Thank you for taking the time to write such wonderful remarks about your stay at our resort. I am sure your review will be very helpful to our future guests. I am glad you enjoyed Aisha's hospitality and service, I will surely share your comments with all of our staff. I hope you have the opportunity to...

Livingston, New Jersey
Reviewed 7 January 2015

La Concha is a small city! It's a bustling hotel with a beautiful lobby and helpful staff. In the evening the lobby bar and Casino are packed. During the day the pools and beach are crowded but very well run.(Get out to the pool early if you want to get a chair. ) Danny at the tour desk was especially...

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Helpful?
1Thank JayPost
Montclair, New Jersey
Reviewed 6 January 2015

From the valet to the front desk to the housekeeper to the restaurant staff - all well done! It's a BIG place and we went over a very busy weekend. If you like poolside, you had to get there early. We decided the crowds were not our thing, so we headed out to see local scenery. Luckily, Charlie's car rental...

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Helpful?
1Thank 203JG
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear 203JG, Thank you for taking the time to write about your stay! I am delighted to read that you found our service to be the best part of the experience and that is exactly what we aim for. We hope to see you again in the future, please contact us directly so we can assist you and provide you...

Birmingham, United Kingdom
Reviewed 6 January 2015

Stayed here for 3 nights with my sister. We stayed in the Suite Tower and had 3 different rooms over our 3 night stay..... Our first room looked out over the back of the hotel and had an odd chemical and damp smell when we arrived at gone 10pm. We were too tired to do anything that evening, having travelled...

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Helpful?
1Thank FTG
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Saludos FTG, Thank you for taking the time to share your thoughts regarding your experience. La Concha Resort takes guest satisfaction as our number one priority, please rest assured that your comments will be shared with the management team in an effort to improve our guest experience. They should get in contact with you to verify your room number so...

Rio de Janeiro, Brazil
Reviewed 6 January 2015

I stayed at La Concha for 5 nights during my vacation last September. The hotel has an awesome location, close to nice restaurants and shops. It only takes a short taxi ride to arrive at Old San Juan. Check in was very fast and front desk staff was very professional and efficient. The lobby is huge, with a central bar...

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1Thank brazilian_tourist
Chicago, Illinois
Reviewed 6 January 2015

The LaConcha property is nicely situated and designed with a current modern feel. The rooms are newer, clean and very comfortable, hallway noise was evident as housekeeping loved to get started early. The beach is rather worthless, as due to the design of the hotel it loses sun by 11;00am, and it is rather filthy, since it is really not...

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Helpful?
3Thank anthonymichael52
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear anthonymichael52, Thank you for taking the time to write about your stay at our resort and to bringing your particular situation to our attention. One of our key priorities is to provide the highest level of friendly and courteous service, so I am very sorry to read that you felt that the quality of service provided by our staff...

New York City
Reviewed 6 January 2015

The setting: This property has the perfect location on Ashford in Condado, only 15 minutes from SJU airport and a quick 5 minutes from old San Juan. There are many decent restaurant and convenience stores/pharmacies just outside the hotel. The property has a cool hip vibe, the beach is small but convenient and the rooms are decently priced. The room:...

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Helpful?
Thank Brooklynite_Abroad
Philadelphia, Pennsylvania, United States
Reviewed 5 January 2015

We just returned from San Juan where we stayed at the hotel for 7 nights. We had 2 rooms, one in the main tower and the other in the suites tower. The location is very good, being close to shops and restaurants and right on the beach. The hotel is a little dated, but the rooms are spacious and comfortable....

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Helpful?
5Thank Dale D
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Saludos Dale D, I wanted to first and foremost thank you for providing us with your comments regarding our property and for being a Marriott Rewards member. It is our goal to provide a consistent standard of excellence throughout our facility and we are disappointed to learn that we did not fully meet your expectations. I want to apologize for...

Avoca
Reviewed 5 January 2015

Wouldn't stay anywhere else!!!! Location-close to everything!!! Great restaurants, bars and shopping right outside the resort and a Walgreens/CVS a short walk away. About a 5 minute cab ride to Old San Juan. Amenities-wonderful! This resort had it all: beach, pools, casino, restaurants, hot tubs, a gym. It was perfect! There are 4 pools, one that is adult only. The...

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Thank bmcand5510
Minneapolis, Minnesota
Reviewed 5 January 2015 via mobile

There is only one hotel you should consider when visiting San Juan, and that's the La Concha. As an international Smooth Jazz recording artist I have become accustomed to impeccable service. My good friend David Flores the manager at La Concha understands the true meaning of customer service. From the minute we walked in the door we immediately felt completely...

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Helpful?
Thank Shaun L
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Saludos Shaun L, Thank you for your loyalty and for taking the time to write this amazing review about your stay. I am so delighted to hear that you consider us to understand the true meaning of customer service. As we strive to deliver a flawless guest experience, all those little details you mention here, are as important to us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €241 - €512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Luxury Hotel in San Juan
#3 Romantic Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
284 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The courtyard rooms must be noisy because they face the big pool and a band was playing one night.”
 of 5 bubbles 966KARENL, 17 Feb 2017 | Read review
“Am sure the hotel rooms are very nice, I stayed with family in Humacao”
 of 5 bubbles 35marias, 17 Feb 2017 | Read review
“Corner suites have a nice partial view of the ocean.”
 of 5 bubbles Tlaurae1, 17 Feb 2017 | Read review
“There are two towers and both are good but if you have status or can pay more upgrade to the new tower side.”
 of 5 bubbles ivanmF5019CA, 16 Feb 2017 | Read review
“Ocean front without a doubt!”
 of 5 bubbles habs5757, 16 Feb 2017 | Read review
5 of 5