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Traveller (240)
Room & Suite (273)
Dining (36)
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Overview
  • Excellent47%
  • Very good32%
  • Average9%
  • Poor6%
  • Terrible6%
Travellers talk about
“old san juan”(244 reviews)
“gave us a map”(8 reviews)
“street noise”(16 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Rooms
Suites
Concierge
Housekeeping
3 Star Hotel
All hotel details
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Reviews (531)
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All reviewsold san juangave us a mapstreet noisewithin walking distancejunior suitepuerto ricocruise terminalbring earplugsfree trolleysmall hoteltaxi standcomfy bedthe hotel staffstandard roomawesome locationone night staypre cruise stay
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1 - 5 of 485 reviews
Reviewed 28 March 2018

Very nice hotel close to the nightlife in Old San Juan. The staff was very nice and helpful. Plenty of restaurants and bars in the neighborhood. Within walking distance of El Morro. And if you don't have too much luggage you can walk to the...More

Thank DS-YTA
Reviewed 6 December 2017

My hubby and I have stayed at this hotel a few times and we're due to stay in Nov 17 when the hurricanes hit the islands and San Juan we had flights and hotels booked when the flights and hotels started to cancel it was...More

6  Thank travelbugg32016
Reviewed 27 September 2017

Chateaux Cervantes is ideally located at the foot of town. Absolutely everything is in walking distance. We had the Junior suite which was quite spacious . The washroom was very much of a "spa"...very large , all marble with plenty of hot water. Parking was...More

1  Thank Chris O
Reviewed 18 September 2017

We excitedly entered the lobby at 7pm to check in after traveling for 16 hours. We were exhausted and tired but really looking forward to the cruise in the morning. The desk employees informed us that our room wasn't available anymore due to a faulty...More

3  Thank shanley2017
Reviewed 17 September 2017

This hotel is in a prime location which is about all it has going for it, that and the cheap price. Cervantes felt like an old dark musty property whose doors hadn't been opened for years. The musty smell literally hits you in the face...More

1  Thank Kerri U
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About
Amenities
Top amenities
Free Internet
Breakfast included
Hotel Amenities
Concierge
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
US$120 - US$975 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in San Juan
#9 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$120 - US$975 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in San Juan
#9 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Suites
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Traveller (240)
Room & Suite (273)
Dining (36)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Jesse E
15 January 2018|
Answer
Response from LuceaHanover | Reviewed this property |
I was there on Christmas Day 2017. The hotel is closed. Permanently. No signs on the door. Nothing.
1
Vote
trip1mn
5 December 2017|
AnswerShow all 4 answers
Response from Simon R | Reviewed this property |
I’m thinking they are not open primarily because there are only two reviews on trip advisor following my stay on 17Sept which was three days prior to the hurricane. I also note no bookings being offered by the usual travel... More
1
Vote
Doug M
25 November 2017|
AnswerShow all 3 answers
Response from lindsvel1 | Reviewed this property |
I have no idea, we went in July prior to the storm. I work w someone that is from PR and all of her family is currently there. About 60% of the island now has power but it was devastatingly impacted from the hurricane. I... More
1
Vote
Room Tips
"Get to know the owner who hangs out in the restaurant."
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"Quieter rooms are in the back but face the street behind and trash pick up is noisy."
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"Ask for Room 9!!!!"
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"I would try out the suites."
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