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La Terraza de San Juan

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691 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Omaha, Nebraska
Reviewed 3 May 2016

Why do I have to remind people that work in the service indrustry, what customer service is? If it wasn’t for the horrible service we experienced, i might have been inclined to give it more stars, but unfortunately that is not the case, and I can only go off of my own experience. I called the reception area for more...

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1Thank EllenHheart
A TripAdvisor Member
Level Contributor
10 reviews
3 helpful votes
Reviewed 3 May 2016 via mobile

We usually do not stay in boutique hotels, but this experience changed our opinion. This is a perfect place to stay when in Old San Juan. Location is fantastic - we walked to everything. The room was nice, spacious and clean. Hotel's staff was welcoming and knowledgeable about what San Juan has to offer. Restaurants and excursions that were recommended...

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Thank A TripAdvisor Member
Fort Lauderdale, Florida
Reviewed 2 May 2016

I took a short trip to San Juan and stayed at this gem in the middle of Old San Juan. This is my 5th time coming to Puerto Rico and this Hotel is by far the best. My experience was superb, from the check in where they greeted me with a smile and a complementary beer (what a way to...

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Thank ARibeca
Harrison, Tennessee
Reviewed 1 May 2016

We were back again this Spring and La Terraza was everything we expected it to be and more. We met the owner one evening and he made us feel very welcomed. He provided a California Box roasted-lamb dinner with yuca and salad for dinner. It was truly awesome! Their 100+ year old coffee machine had to be replaced, but they...

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Thank AB4GG
United States
Reviewed 30 April 2016

I wished 3.5 star existed here because realistically it is a bit more than a 3 star. Just having spent 2 nights at the La Terraza we thought that the room was clean and comfortable but the rate is slightly higher than what you expect. The location is great but just around the hotel is slightly deserted and coming back...

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2Thank hhillree
Franklin R, General Manager at La Terraza de San Juan, responded to this review

Dear Guest, We are both confused and surprised upon reading your review. It seems that you did enjoy your stay with us including the cleanliness and comfort of your room but did not enjoy Old San Juan in itself which is frankly an extremely safe city. I understand that the room for improvement that you call for in your review...

Chicago, Illinois
Reviewed 30 April 2016

This was our first trip to Puerto Rico and my wife and I weren't sure what to expect. Cab ride from the airport to Old San Juan is about 30 minutes and runs around $20-24 depending on number of passengers and suite cases. The moment we walked in to La Terraza we were greeted by Emanuel who immediately offered us...

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3Thank Kyle K
Reviewed 28 April 2016 via mobile

We just arrived a couple of hours ago.We were greeted with welcomes and drinks warm hospitality.We were given a map And explained in detail where to go.We wondered around a Couple of hours then was shown to our room WOW is all I say. Customer service and details far exceed expectations .Thank you to the wonderful staff

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Thank Joe H
Newport Beach, California
Reviewed 24 April 2016 via mobile

This hotel was in a good location to enjoy Old San Juan. Getting to the central area was about a 5 minute walk. When we first arrived at the hotel, we were a bit taken aback. It's on an ancient street with old and vacant buildings all around. The hotel itself was ok but just seem tired. Our room was...

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2Thank Libertyldy7
Boston, Massachusetts
Reviewed 24 April 2016

I don't write many reviews except when the hotel has exceeded my expectations or they have been very poor. Our first adventure in San Juan before we took our cruise lead us to La Terraza and the hotel is very overrated in our opinion and it is very basic with a distinctive smell of humidity. The mattress was very uncomfortable...

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4Thank J0oR
Lander, Wyoming, United States
Reviewed 20 April 2016

We loved our stay at La Terraza. The room and hotel were beautiful, artistically decorated and very clean. Our room was large and very comfortably fit our family of four (2 teenagers). Our beds were very comfortable with soft luxurious linens. I also liked the minibar in the room. Needless to say I never use minibars because their prices are...

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1Thank Robert C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We offer one bedrooms, one bedroom suites and two bedroom, two bathroom suites, as well as suites with balconies. Individually appointed rooms and suites with gorgeous personal touches. Romantic, yet family friendly environments are La Terraza's trademarks. Delicious, homemade breakfasts compliment a relaxing trip to sun drenched Puerto Rico. La Terraza is walking distance to Old San Juan's historic landmarks, a locals only beach and azure waters. La Terraza is San Juan's newest hidden gem, a spectacular boutique hotel with superlative service and the highest attention to each guest's needs. ... more   less 

Additional Information about La Terraza de San Juan

Address: 262 Calle del Sol, San Juan 00901-1421, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €143 - €307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Terraza de San Juan 3.5*
Number of rooms: 24
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Questions & Answers

Here's what travellers have asked, with answers from La Terraza de San Juan staff and other travellers.
26 questions
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Questions? Get answers from La Terraza de San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I preferred rooms near the lobby.”
 of 5 bubbles E3810LCdanielt, 30 Nov 2016 | Read review
“Pay more and get a balcony suite!”
  • Balcony view
 of 5 bubbles LasCrucen, 29 Nov 2016 | Read review
“Loved the rooftop decking area! The stairwells and Gorgeous stained glass windows and many hidden treasures if one explores!”
 of 5 bubbles NoraBW55, 24 Nov 2016 | Read review
“Try and ensure that the bathroom has an extractor fan or outside window. Our appeared to be damp”
 of 5 bubbles Sensiblelad, 24 Nov 2016 | Read review
“Ask the agent to show available rooms.”
 of 5 bubbles jenniferpeng27, 19 Nov 2016 | Read review
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