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Condado Lagoon Villas at Caribe Hilton

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676 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 628: English reviews
Chicago, Illinois
Reviewed 25 April 2016

I'd stay at the Condado Lagoon Villas over the Caribe Hilton. You get all the benefits of being at the Caribe, but the villas offer a more comfortable, relaxing and attentive experience. We got to watch the manatees and paddle boarders from our private balcony with free coffee and then could visit either the villa pool which was almost always...

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Helpful?
1Thank CMB606
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, thank you for such a detailed review. I am delighted to hear that your experience was pleasant and that our team members Banrey and Omar truly represented our Hilton values. I will share your wonderful comments with them and the rest of our team. I hope your friend is feeling better and I look forward to your prompt...

Philadelphia
Reviewed 21 April 2016

The reception area is next to the bar... The music was so loud we could not communicate. The first room had a broken bed, and the second had no pillows. Come on. Check in took 90 minutes. Check out took 45 minutes. Come on! It even took us 20 minutes to get out of the parking lot! Come on!!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank davidD6472LM
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear guest, We appreciate your feedback and regret the inconveniences described and overall not meeting your expectations during your recent stay. Claudette S

Reviewed 2 April 2016

Overall the hotel and general guest experience was wonderful. I would not say everything was perfect but for everything that matters I give it a perfect 10. The grounds, hotel, bathrooms and food / bar was great. First time I had guest services text me while I was there and respond within seconds to my needs via text. This is...

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2Thank 488jeromeh
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, Thank you for your loyalty to the Hilton brand. I am delighted to hear that you had a great time in our property and that out hotel staff and amenities were up to your liking. Looking forward to welcome you back in the not so distant future. Claudette S

Madison, WI
Reviewed 31 March 2016

This has to be the most beautiful resort we have stayed at with the most stunning views in an excellent location close to Old San Juan (about a 30 minute walk with a 5 and 9 yo-we did it once and took cabs the other times). I'll admit I was a bit worried when I read the negative reviews, but...

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4Thank madt0wnm0m
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, I am delighted to hear that you and your daughters had a great time in our hotel and that our staff was caring and courteous. I really hope to welcome you back in the not so distant future. Claudette S

Atlanta, United States
Reviewed 27 March 2016

I was able to spend 12 days and 11 nights at the Caribe Hilton. During my checkin I found that I was actually staying in the Lagoon Villas portion of the property which apparently used to be owned by a different hotel. This meant that I had to walk a little further to get to my room but overall I...

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Helpful?
1Thank Keith T
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Keith, Thank you for choosing the Condado Lagoon Villas while visiting Puerto Rico. I am delighted to hear you enjoyed our hotel and all the amenities and perks it has to offer. I look forward to welcome you back in the not so distant future. Claudette S

Phoenix, Arizona
Reviewed 26 March 2016

I recently had a stay at the Caribe Hilton and the experience is much worse than what I have experienced at the Caribe in the past. It started off very poorly when I approached the check in counter. I began pulling out my ID and a credit card. I noticed after some awkward seconds I wasn't greeted as usual. The...

Review collected in partnership with Hilton Hotels & Resorts
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4Thank Jared B
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, We appreciate your comments and we truly regret the situations you experienced during your recent stay. Your feedback is very valuable to us and there is no justification for issues listed here. Claudette S

Reviewed 23 March 2016

We stayed at the Caribe Hilton Resort in the Condado Villas for 3 nights with our 4 children in a 2 bedroom/3 bath villa (Rooms 7433 and 7432 connected). The accomodations were fantastic. Large, clean rooms and surpurb service is what we experienced. Our balcony was probally the largest in the resort. It could fit 6 lounge chairs and had...

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Helpful?
Thank Holly M
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Holly, Thank you for taking the time to share you experience with us. I am delighted to hear that you and your family enjoyed our hotel. You did have one of the most beautiful suites in our property and I am glad you got to enjoy every inch of it. I hope to have you and your family back...

Orlando, United States
Reviewed 22 March 2016

I check in to the hotel. Great Service, Great food. Everything was great. I really enjoy the time there. staff are amazing!! They have live music! My view from my room was amazing!! this hotel is something that i do recomend. I really going back again. And great location!!

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Thank Ingryd R
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Ingryd, Thank you for choosing the Condado Lagoon Villas while visiting Puerto RIco. I am delighted to hear that your stay was great and that our staff was courteous and pleasant with you. I appreciate your words and look forward to welcome you back soon for another perfect experience. Claudette S

Buckeye Country
Reviewed 18 March 2016

I had mixed feelings about staying at this location as well as the Lagoon Villas part of the Hilton property of Caribe Hilton. I hoped for the best and it was okay. The Lagoons was not difficult to find upon arrival but very unimpressive entrance - actually a bad first impression! You drive between the parking garage and what appeared...

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Thank 10OutAndAbout10
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, We thank you for your feedback as your comments are very important to us. We truly regret the service inconveniences described here and hope you had an overall great vacation. Claudette S

Estero, Florida
Reviewed 13 March 2016

My wife and I had a room with a wonderful view of the pool, lounging area and Atlantic. Unfortunately the room itself was just average. The large screen TV sat on a desk blocking the view.The bath room was small. Everything was clean but the room was tired. It needed some life, some upgrading. The windows were all in need...

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Helpful?
Thank Michael A
Claudette S, Executive Office at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, Thank you for choosing the Condado Lagoon Villas by the Caribe Hilton while visiting Puerto Rico. I apologize for the inconveniences you encountered during your stay. Rest assure I will be passing your review to our operations team to have the listed opportunities corrected immediately. I do hope you give us a chance to serve you again and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 Cond San Geronimo, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €185 - €416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
“Ask for highest floor possible for the best view!”
  • View of the Atlantic Ocean and Condado Lagoon.
 of 5 bubbles pacoa2013, 23 Aug 2016 | Read review
“Ask for a balcony with a lagoon view.”
 of 5 bubbles CMB606, 25 Apr 2016 | Read review
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