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Condado Lagoon Villas at Caribe Hilton

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654 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 608: English reviews
Lambertville, New Jersey
Level Contributor
385 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 2 February 2016

I am giving this resort a 4 based on the Hilton Caribe, which is where I thought I was staying (and actually booked). I'm not sure how we would up in the Villas, but would have preferred the main hotel. The Villas are attached to the Caribe, but actually require about a 10 minute walk to the main pool area... More 

Helpful?
1 Thank Heidi D
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying with us and for taking of your time to share your experience. We read all the comments looking for ways to improve our service. We hope you give us the opportunity to serve you in the near future. More 

2 reviews
Reviewed 31 January 2016

The hotel met my expectations. Any issue that I had was resolved when requested. It would have been nice if Hilton offered an all inclusive package but since it did not the amenities were suitable for me. My room was in the Villas 2 area so I had enough space for my two girls and me. My King bed was... More 

Helpful?
Thank 125lisad
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton once again as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2016 via mobile

We visited Caribe Hilton in January of 2016. The room price was $389 per night. They list the hotel as a 4 star hotel however when we arrived there was only one chair on the balcony and there were four of us staying in the room. There were two coffee cups for 4 people and they were dirty. We requested... More 

Helpful?
Thank Kevin B
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered with your room. We take your feedback very serious and will share them with our team in order to improve the overall... More 

San Juan Island, Washington
2 reviews
Reviewed 22 January 2016

The best customer service- from the lobby/ reception,security guard area to housekeeping especially Mrs. Mirta Medina. The pool area and roomsee were nice new clean. Thank you Hilton Villas. We will be back.

Helpful?
Thank issy m
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton once again as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 January 2016 via mobile

One of my favorite spots in Puerto Rico! This hotel has it own beach where you can go snorkeling and she feed different kind of fishes. To relax? The staff super friendly and the food is spectacular. I stood on the 10th floor where the view is breathtaking

Helpful?
Thank Awildavazquez
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Thanks again for your comments and we hope to see you back in the near future. More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2016

We stayed in the Lagoon towers, rented by the Caribe Hilton for a month and it was fabulous! We are back for our second year---you have private (i.e., safe) beach, 3-4 restaurants within the property, and a superb gym that overlooks the Caribbean sea---with the great weather and the special PR cuisine, what more can you ask for? Rooms were... More 

Helpful?
1 Thank michaelcaligiuri
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton once again as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We are extremely grateful you stay with us for... More 

Athens, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 January 2016 via mobile

Please do not stay at these villas. They are astonishingly overpriced and are shabby and depressing and not even worth a quarter of the price. No beach view, weird walk to hotel, no bellmen, in short, a terrible "villa" (cheap condo high rise) unless u want to pay $800 a night for a Hotel Eight. Beware ridiculous resort fees!!! And... More 

Helpful?
Thank Stefanie L
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered while in our property. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again... More 

Chicago, Il
Level Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 January 2016

Room was nice enough, balcony overlooking the harbor. Weird closet setup like it used to be a timeshare and had private locked closets for the timeshare owners or something. For $400 though its a big disappointment. View was meh. The Hilton covers a lot of area, but it you're looking for a beach resort I'd look elsewhere. Only here for... More 

Helpful?
Thank SeamasterPro
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered while in our property. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again... More 

Villa Hills, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2016

My stay here was excellent. The hotel itself was very nice, very clean and well-kept. The staff was excellent, friendly and very helpful. The hotel location is excellent, on the water and very close to numerous food and play options.

Helpful?
Thank John B
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking time to share your experience while in our property. I am delighted to read you had a great time and we look forward to welcome you back soon. More 

Vancouver, United States
1 review
Reviewed 2 January 2016

The restaurant service the night of our arrival was EPICLY BAD - the busboy placed a tray on our table while he cleared other tables and stacked the dirty dishes on tray then walked away from our table. When we finally got his attention, he seemed surprised by our request that he remove the tray with dirty dishes. The breakfast... More 

Helpful?
Thank Kyle L
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate your feedback with respect to your recent stay in our property; it helps us improve for future visitors. We apologize for not meeting your expectations. We thank you again for staying with us and we look forward... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 Cond San Geronimo, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €195 - €564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
“Ask for highest floor possible for the best view!”
  • View of the Atlantic Ocean and Condado Lagoon.
 of 5 bubbles pacoa2013, 23 Aug 2016 | Read review
“Ask for a balcony with a lagoon view.”
 of 5 bubbles CMB606, 25 Apr 2016 | Read review
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