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Condado Lagoon Villas at Caribe Hilton

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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
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Overview
  • Excellent33%
  • Very good29%
  • Average20%
  • Poor11%
  • Terrible7%
Travellers talk about
“the main hotel”(51 reviews)
“caribe hilton”(159 reviews)
“old san juan”(136 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
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Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (778)
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All reviewsthe main hotelcaribe hiltonold san juanprivate beachcondado lagoonpuerto ricomain lobbyhotel groundspina coladathe room was nicemini fridgeswim up barfitness centerocean frontdolorespoolsbalcony
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101 - 105 of 714 reviews
Reviewed 20 December 2016

All was good from the start, while at the pool I wrap my phone with a pool towel and when I notice, the towel was gone. I spoke with the bar people and they spoke with Joseph and he found the phone. Thank you Joseph.More

Review collected in partnership with Hilton Hotels & Resorts
Thank jeanpierrea169
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 21 December 2016

How wonderful it is to know your experience at our hotel was nothing short of great. From the start to the ends. We appreciate your recognition of our team member, Joseph, and will share your kind words with him. It would be a pleasure to...More

Reviewed 19 December 2016

When I made this reservation, I was very clear that I wanted 3 beds in the room. At no time in the reservation process was I informed that the property had no intention of providing a third bed, rollaway or permanent. Apparently, it was against...More

Review collected in partnership with Hilton Hotels & Resorts
Thank jamiebakersfield
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 20 December 2016

Thank you for choosing the Condado Lagoon Villas. We would like to express our sincere apologies for the inconvenience you encountered while in our property. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve....More

Reviewed 18 December 2016

I felt like we were racially profiled at the hotel and this almost ruined my experience on the island. The incident took place on the last day so, we kept things in perspective. We were forced to show a room key to go to the...More

Review collected in partnership with Hilton Hotels & Resorts
Thank AskDrO
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 19 December 2016

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we...More

Reviewed 18 December 2016

We stayed in the Lagoon Villas of this Caribe Hilton Hotel. It sounds fancy, but it's really not. The room was obviously old and it was so far from the lobby and restaurants, I felt like we were in a totally different hotel. The card...More

Review collected in partnership with Hilton Hotels & Resorts
Thank 504lesliew
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 19 December 2016

Thank you for your feedback on your room recent stay at Condado Lagoon Villas. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Once again,...More

Reviewed 17 December 2016

Place was very great for my first time. Views were amazing, close to everything. Drinks were very good and they serve on the beach to include food. Close to everything but you have to walk to the main road if you want to take uber....More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank James P
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 19 December 2016

Dear James P, Thank you for choosing the Condado Lagoon Villas at Caribe Hilton. Your kind words are truly appreciated. It is great to read that our amazing views, location, good drinks served on the beach throughout your visit. It would be a pleasure to...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Laundry Service
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Spa
Hot Tub
Tennis Court
Details
Price range
US$223 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$223 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
Dining (82)
Amenities (51)
Questions & Answers
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Chitown_Que
4 October 2017|
Answer
Response from Chris H | Reviewed this property |
I had the same question and I reached out to them. They are not taking reservations for a few months.
0
Votes
DV1000
25 May 2017|
AnswerShow all 7 answers
Response from afamteach | Reviewed this property |
It is rocky but they have a little lagoon area where you can snorkel and swim out to a small platform and sit and enjoy the environment. The pool is very nice. If you want a true beach experience there are some wonderful... More
1
Vote
Miranda J
28 August 2016|
AnswerShow all 7 answers
Response from Matt L | Reviewed this property |
The villa that we were in was a little small for 4 people and their bags but they may offer a bigger rooms. We were only there to sleep and to change clothes so not a big deal to us. The hotel part may have bigger rooms... More
0
Votes
Room Tips
"Go across the bridge to the Hilton Plaza"
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"Stay in the main hotel only!"
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"Stay in the main tower."
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"room 71032 had a great view"
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