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Condado Lagoon Villas at Caribe Hilton

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676 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Keswick, Canada
Reviewed 4 days ago NEWvia mobile

I booked this last minute for 1 night before a cruise. We had some issues getting there from the airport due to a taxi protest due to Uber, we were dropped off at the Sheraton and walked in with our huge suitcases. This was not the hotels fault. The lady who checked us in was very friendly and helpful. Our...

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Helpful?
Thank Sunseeker11
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing. We are pleased to hear you found the property service and amenities to your liking. We sincerely appreciate your feedback and we're very sorry about the situation you encountered with Uber and taxi drives during your stay. Thank you again for your feedback and we invite you back to stay with us the next time your...

Ceiba, Puerto Rico
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016

Beautifull views, good acommodations and amenities. Excellent service from staff. Dolores and Jesus at the front desk when cheking in. Salvador at the pool and beach side. Yolanda at the breakfast. thanks!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Ednitau
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone. We will share and congratulate all employees mentioned in your comment. Thanks again for your comments and we...

Reviewed 4 days ago NEWvia mobile

This hotel was nice and we enjoyed our stay. One negative thing is that there weren't any dining areas close by, besides a diner or inside of the hotel. The staff were nice and the view was beautiful.

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Helpful?
Thank Rey s
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Rey S, We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests. Thanks again for your comments and we hope to see you back in the...

Houston
Reviewed 1 week ago

This hotel is average, but Mrs. Dolores' service and attention at the front desk make it exceptional. There is a lot of noise coming from Paseo Caribe, but I learned to join the party instead of making a big deal out of it!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 324diamelab
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. It is always delighted to provide you with exceptional service, and great view. We appreciate your recognition of our team member, Dolores, and will share your kind words with her. It would be a pleasure to welcome you back.

tennessee
Reviewed 1 week ago

We stayed in the Condado Villas at the Caribe, which is the tower at the back of the property, the night before our cruise. We are diamond hilton members and the stay was on points. I thought the room was nice, clean and we were given one in the corner, which was very large and had a separate huge tub....

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Helpful?
Thank tsimmons2
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. As a HHonors member, you are among our most valued guests. We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a nice one. Your comments help us improve our product and service and better...

Ventura, CA
Reviewed 1 week ago via mobile

The Hilton Condado Lagoon Villas large rooms for families but a few location/amenity items worth noting: Positive Areas: Large rooms w/either a king or 2 queen beds (unlike the adjoining Hilton w/2 double beds only) Isolated by being away from families and the beach/pool noise (during the day) that's accompanied by that Separate lobby and drop off area from Caribe...

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Helpful?
Thank SoCalBC
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Condado Lagoon Villas at the CaribeHilton. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with our guest room noise. We are always looking for reviews to provide insight into our guest experience and we will keep your review in mind...

Reviewed 1 week ago

I booked on expeida.com was told I was only going to have to pay 226 and 18% of the room rate. however i couldnt get a room rate total. I also was charged 300 at time of checkin... plus 75 a day for the room even tho I booked online with expeida and paid alot. by the time i left...

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Helpful?
Thank nastassja b
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Nastassja B, Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a very nice one. Your comments help us improve our product and service and better understand the needs of our guests. Our...

Reviewed 2 weeks ago

I wouldn't stay here again or recommend it to anyone else. The "villas" are merely another tower of rooms. Those rooms are old, with the "ocean view" rooms facing the departure pattern from the local general aviation airport. In other words, it's LOUD in the room. Branding this tower as "villas" is deceptive at best. Service at Lemongrass was atrocious,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Victor A
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Victor A, Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. We would like to express our sincere apologies for the inconvenience you encountered while in our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We take appreciate your loyalty to the Hilton Brand and would...

St. Thomas
Reviewed 3 weeks ago

Staff wasn't friendly or helpful. I've never stayed at a resort with such an unfriendly staff. It was disappointing, when you spend over 700.00 per night, you expect to be treated nicer. Pool area was nice, breakfast was great but overpriced.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brenda B
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Brenda B, Thank you for taking the time to share your experience about your recent stay at our hotel. We are pleased you found pool area nice and breakfast great. We would like to express our sincere apologies for the inconvenience you encountered with our service. We take your feedback very serious and will share them with our team....

DeWitt, Iowa
Reviewed 3 weeks ago

For most people I'm sure this place is a wonderful experience. My wife and I left our room for an hour to go to the Beach right before we left I counted the cash in my wife's purse. When we returned $340.00 was missing. The room was cleaned so the only person with an opportunity would have been the maid....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank robertwc931
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. We would like to express our sincere apologies for the inconvenience you encountered with your room. We take your feedback very serious and will share them with our team. Your experience is not indicative of the service level we have been known for over the years. We thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 Cond San Geronimo, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €183 - €415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
“Ask for highest floor possible for the best view!”
  • View of the Atlantic Ocean and Condado Lagoon.
 of 5 bubbles pacoa2013, 23 Aug 2016 | Read review
“Ask for a balcony with a lagoon view.”
 of 5 bubbles CMB606, 25 Apr 2016 | Read review
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