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Condado Lagoon Villas at Caribe Hilton

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654 Reviews from our TripAdvisor Community

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Showing 608: English reviews
Reviewed 2 days ago NEW

I would rate this place a 10+++ for the quality of service, the friendliness of the staff, the quality of the restaurants, and cleanliness of the rooms. I had a wonderful stay during my time at the Hilton Caribe . I stayed in the Lagoons in a 1 Bedroom King suite with a nice Ocean view from October 2016 to... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 46latanyac
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking the time to share your wonderful experience about your recent stay at our hotel. It is always delight to provide you with quality of service. friendly team members quality food and cleanliness rooms. We appreciate your recognition of our team members Enitza and Alex, and will share your kind words with them. We are looking forward... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW

The staff was friendly and accommodating, the restaurant food was delicious, and the common areas were elegantly decorated. However, the rooms had broken furniture, malfunctioning electronic locks, and water leakage from the ceiling. In addition, the kids' game room was a dark, empty, and unstaffed room--a major disappointment.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jmrscubadiver
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton. We are pleased to hear you found our service to your liking. We would like to express our sincere apologies for the inconvenience you encountered with your room. We take your feedback very serious and will share them with our team. Your experience is not indicative of the... More 

Minneapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Uber is new to San Juan (5 months). There's a racketeering,nepotism, and violent feud bw the solo taxi company in town and Uber drivers. Hilton security went off Hilton property to discourage and intimidate us from catching Uber OFF property. Get over it; every Uber driver was fantastic--awesome experience with them.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 350lisettew
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for your feedback. It is an undeniable fact that Uber entrance to the Island has generated controversy among Uber Drivers and Taxis, as it has been the case in many of our Island hotels and attractions. Puerto Rico's Tourism Company recently issued a regulation which states that Uber Drivers are not permitted to pick-up from the International Airport,... More 

Tacoma, United States
1 review
Reviewed 5 days ago NEW

Rooms in Villas are nice but not sound proofed, you will hear outside noise with doors & windows closed as well as traversing a walking maze to get to them. Main hotel is a better location to stay. Also note that breakfast locations are limited for those with early departures, before 7 am.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank roniceg2016
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas during your visit to beautiful Puerto Rico. We appreciate your feedback is important to us in order to better understand your need and where we can improve. We thank you again for staying with us and we look forward to your prompt return. More 

Richardson, Texas
1 review
Reviewed 2 weeks ago

This hotel is amazing they have lots of restaurants inside and around hotel. The location is perfect maybe 4 miles from Old San Juan. The hotel also provides different activities for all ages. I will definitely be returning

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kenya j
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Kenya J, Thank you for taking a moment to share your experience. We are pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. More 

Bloomfield, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This stay was just horrible. The hotel is in serious decline. The staff is very sweet and helpful but the mangement fails to provide a strong product. I was responsible for six rooms. There was no hot water or a 5 minute wait for hot water in each room. One guest had room changed twice. They lied about Ocean view.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank purcell1965
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; our apologies. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I thoroughly enjoyed my stay at Caribe Hilton. I had stayed at El Conquistador previously and I liked this resort better. Its location is more convenient and the beach access is easier. It is a beautiful resort.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 645scottd
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking a moment to share your beautiful experience. We are pleased to hear you found the its location and our beach access to your liking. We look forward to welcoming you back to our hotel in the not too distant future. More 

1 review
Reviewed 24 October 2016

great experience, great staff,very clean and good location. this will be my second time no regrets, easy way to find a place to hang out for drinks and or dinner, police and security presence a plus.plenty transportation options at great rate.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 531luismc
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

It was a pleasure to welcome you to the Condado Lagoon Villas at Caribe Hilton. We are please to hear that your stay were a great experience in every way with our great staff, good location, hang out places, transportation options and security. We cannot wait for our next opportunity to serve you. More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

This property was terrible. Room was dated and not cleaned properly. You could see remnants of previous guest trash . Shower door and front door always got jammed. You had to use all your strength to close both doors . Water constantly got on the floor . When I complained to the hote staff they lied and said they were... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Keith G
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Keith G, We are thrilled to hear that the level of service you received from our colleagues left a lasting impression on you. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 October 2016

One suite with adjoining room, and another room next door for party of nine, 10th floor, seven day stay. Pros: Excellent views, Hotel very beautiful and clean. Very safe lots of security. Walking distance to public transportation, Uber is finally in Puerto Rico!!! Provided wheel chair for one of my quest. Staff very helpful and very knowledgeable where to eat... More 

Helpful?
2 Thank Mejias M
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Mejias M, How pleasant it is to know your experience at our Condado Lagoon Villas was nothing short of excellent. From the hotel views, clean areas, location and team members helpful and knowledgeable, we are delighted to hear that every aspect went above and beyond your expectations. We are so sorry you found your room unacceptable. We can assure... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 Cond San Geronimo, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €195 - €564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
34 questions
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
“Ask for highest floor possible for the best view!”
  • View of the Atlantic Ocean and Condado Lagoon.
 of 5 bubbles pacoa2013, 23 Aug 2016 | Read review
“Ask for a balcony with a lagoon view.”
 of 5 bubbles CMB606, 25 Apr 2016 | Read review
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