We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We were displaced from a 5 star hotel in San Juan and taken to this hole. We were charged 1300 US for three nights. Limited power, a/c rarely worked, no soap, no shampoo, doors don't close, wifi was useless, can't eat in the reception area,...More
The room is not good for the price they charged us. The front desk clerk name rapunsua he is a male he had the night shift we check out at 2 am he refuse to help us with our luggage our room is on the...More
This place is truly a pit! Rooms are incredibly small, elevators not working and front staff was miserable. This is a blatant case of ownership/management taking advantage of the current situation in PR.
The only good thing about this hotel is its beachside location. Aside from that, we can never say anything better. The front desk staff was not only rude but outright snobbish except for the lone young night male employee. The room is small, bed was...More
This dump is charging almost 500 dollars per day...crappy motel like surrounding..rude staff...they will not refund your deposit...and does not represent true Puerto Rican hospitality...do not patronize this dump..you have been warned...hopefully they will go out of business soon...
Hotel first, no luck then call the credit card call company and tell them about the situation, if you made reservations through Expedia/or other website, call as soon as possible. Throw as big of a fit if killing them with... More
Hotel first, no luck then call the credit card call company and tell them about the situation, if you made reservations through Expedia/or other website, call as soon as possible. Throw as big of a fit if killing them with kindness doesn't work. Cheaper hotels, you should never expect much, but take a chance, some of the most expensive hotels (5 stars) we have stayed in were dumps and had wonderful reviews. We have had the best times at the nastiest hotels/ hostels all over the world, with rotten reviews. Go with the travel Gods and drink lots of rum to numb your sorrows if you are stuck there and it is TRULY a horrible experience, make the best out of it.