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Doubletree by Hilton San Juan

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2,661 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,421: English reviews
Camuy, Puerto Rico
Reviewed 29 December 2014

Amazing experience - the staff was so warm and helpful at all times. Great culture of creating a joyful experience for customers. Great location, very safe area, walking distance to the beach and Condado area.

Review collected in partnership with DoubleTree by Hilton
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3Thank Janette G
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Janette G , We were all thrilled to read your review. I must agree, that what makes our hotel stand out is our passionate and committed staff. We understand that if there is something within our control, is how we make our guests feel when they’re with us. We do look forward to welcoming you back and if we...

Yonkers, New York
Reviewed 24 December 2014

I'd done my research on this place beforehand from other user reviews (which, by the way, are the best way to get to know the experience that customers experience rather than just critics reviews), and everything everyone said about this spot is true! Check-in - easy and friendly. Room - clean, presentable, and cool! Note for customers - when you...

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7Thank rlee76
Reviewed 23 December 2014 via mobile

We stayed here the second week of December. Overall we enjoyed our stay. The pool was a bit small but for most of the week we seemed to have it to ourselves when we did avail ourselves of it. The beach was only a couple of blocks away - we walked there one day but there is a free shuttle...

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4Thank Darcey L
London, United Kingdom
Reviewed 21 December 2014

I agree with Gail M. The service, cleanliness and attention to detail are all present. Breakfast was included in the package I had chosen and, as highlighted by other guests, this is a full breakfast. The staff were very friendly and helpful, particularly at reception where they were able to advise on the best way to get to different local...

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5Thank Mike B
Orlando, Florida
Reviewed 18 December 2014

This hotel deserves an outstanding designation. We've been to several hotels in Puerto Rico, and this hotel has by far surpassed all of them. The quality of it all- service, cleanliness, and attention were all present at this hotel. From the moment we got there early in the morning at 10am, our room was available and we knew it would...

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8Thank Gail M
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Gail M, We are truly grateful for your review, thank you! If we can be of service to you in any way please do contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan At Gallery Plaza

United States
Reviewed 18 December 2014

Location is centric, great customer service and clean. Very close to good restaurants, the beach, and accessible to Plaza las Americas, Museo de Arte de Puerto Rico, airport, and main business. About 10 minutes away from Old San Juan. Staff very helpful and willing to assist in anything. Food options are great.

Review collected in partnership with DoubleTree by Hilton
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5Thank Belmarie G
TORONTO, Canada
Reviewed 18 December 2014

we loved this hotel. It is a little away from the main areas, but it is worth the drive. Service was amazing. Staff was friendly and very accomodating. Room was clean and well kept. I would definitely recommend this hotel for both business and pleasure. Kamil, Courtney, Juan and all of the staff were more than helpful to ensure our...

Review collected in partnership with DoubleTree by Hilton
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4Thank Kevin S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Kevin S, Thank your for your review. Kamil, Courtney, Juan and all of the staff were so thrilled to read their names! If we can be of service to you in any way please do contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan...

Atlanta, United States
Reviewed 18 December 2014

Hotel was nice, clean, and the staff is friendly. The pool is open 24 hours and they have a decent gym on site. However, be aware of the daily resort fee that is added on, and if you are planning on site-seeing, this hotel is a bit far from san juan unless you want to pay for a taxi each...

Review collected in partnership with DoubleTree by Hilton
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4Thank Columbia J
Miami, United States
Reviewed 18 December 2014

The Overall experience at the hotel was between average and good excep for the in room dining which was terrible. I ordered a local dish (flank steak, white rice, beans, plantains and a side salad) and I have to say that the food was barely eadible; the rice was old, the bean sauce was watery and the meat had the...

Review collected in partnership with DoubleTree by Hilton
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1Thank Evelyn M
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Evelyn M, For your next visit to San Juan, PR please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com, as we would like to ensure we are able to exceed your expectations. As well, our Chef has made a new Gastro Bar and Prefix menu, which we would like for you to try and let us know...

San Juan, Puerto Rico
Reviewed 18 December 2014

the hotel staff were very friendly, the room service excellent, very clean. i even received an upgrade to a jr suite, as my first honeymoon day was spend there too, before we took the plane to our final honeymoon plan. excellent hotel for a nice price, nice place and excellent service.

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2Thank rosa r

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €125 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Orbitz, Booking.com, Expedia, Agoda, Hotels.com, Hilton Hotels Direct and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
6 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
2 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in higher floors if you want a decent night sleep”
 of 5 bubbles Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
 of 5 bubbles FredW865, 14 Mar 2017 | Read review
“Ask for one, just like I did, they gave me a good one.”
 of 5 bubbles jerryrajabi, 5 Mar 2017 | Read review
“Best views would be the north side which looks toward the ocean.”
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
5 of 5