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Doubletree by Hilton San Juan

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Traveller (768)
Room & Suite (469)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,967)
There are newer reviews for Doubletree by Hilton San Juan
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2,680 results
Traveller rating
1,602
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1,602
780
204
63
31
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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841 - 845 of 2,680 reviews
Reviewed 25 September 2015

Excellent Hotel Clean and Excellent Staff close to major offices and to night attractions. Bathrooms are very modern and good definetly a solid recommendation.It's also a great option for a family stay Nice quiet bar and great breakfast.More

Review collected in partnership with DoubleTree by Hilton
7  Thank Jose G
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 26 September 2015

Saludos Jose G, We feel honored to read your review and would like to thank you for sharing! As well, we look forward to many productive and relaxing stays with us!! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed...More

Reviewed 25 September 2015 via mobile

While arriving we were greeted by the coolest, most down to earth bellman Antonio. He made me and my 2 friends welcomed immediately. We actually got there 3 hrs before check in and was glad to hear they had a room ready! The room is...More

5  Thank Julie G
Response from YMCSanJuan, Bellman and Valet Parking at Doubletree by Hilton San JuanResponded 26 September 2015

Saludos Julie G, We thank you for your recognition and for staying with us. We hope to welcome you back soon. Always at your service, Antonio, your Bellman and George, Valet Parking For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030...More

Reviewed 23 September 2015

Damaris is one of the best bartenders and customer service representatives that I have came across. She is the main reason why I made this Hotel my home in Puerto Rico. To Damaris thank you very much for such great service.

7  Thank joseml452
Response from YMCSanJuan, Bartender - Cafe Pierre at Doubletree by Hilton San JuanResponded 26 September 2015

Saludos Jose M. L, Gracias!!!! Thank you for your kind words and for being part of our family!!! Always at your service, Damaris Bartender Café Pierre

Reviewed 22 September 2015

I stayed with my SO at this hotel and enjoyed the amenities, however the bathroom was an issue. The bathroom doors and shower wall are see-through. This created a bit of an issue. Other than that, we were happy with the service. We used the...More

9  Thank J G
Reviewed 20 September 2015

Nice comfortable hotel. The staff was very friendly. Peter at reception directed my wife and I to a fantastic Puertorican/Cuban restaurant a scant five minute walk from the hotel. Talk a nice walk on the beach and in the neighborhoods on the other side Loiza...More

10  Thank Scott S
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 21 September 2015

Saludos Scott S, Thank you for sharing your experience. I shared your comments with Peter and he was grateful to be of service to you. Our staff truly enjoys what they do for our guests and we take a lot of pride in their efforts....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (768)
Room & Suite (469)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (10)
Family and Play Areas (7)
Questions & Answers
Ask a question
Kathy S
12 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
2 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
tonykitchen9
24 February 2018|
AnswerShow all 7 answers
Response from Jose Javier N | Reviewed this property |
Taxi service has fix price and only service from the airport. For hotel port and port hotel uber is the best way to go, but taxi is always an alternative. Also many private car companies can take care of your needs if an... More
0
Votes
Room Tips
"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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"We didn't stay in one of these, but ground level rooms that have direct access to pool area looked great!"
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