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Doubletree by Hilton San Juan

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2,703 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,460: English reviews
Reviewed 8 April 2015 via mobile

The hotel is very welcoming, as well as the staff. We enjoyed the pool area for a while and then utilized the golf cart service to the beach. At the beach Double Tree guests can use the towels and chairs. We walked home and stopped at the local supermarket to pick up some snacks. In the evening we dined around...

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7Thank CamandaZ
Toronto, Canada
Reviewed 6 April 2015

There was a line up waiting to register, it took about 15 - 20 minutes, the clerk was very nice. The room was nice, but the bathroom was just a glass door, not great when sharing! The ice machine wasn't working. My friend got stuck in the elevator for several minutes. When leaving the next morning, we were charged another...

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2Thank Heather K
Fort Lauderdale, Florida
Reviewed 6 April 2015

I recently stayed at this hotel, for easter weekend, the service is definitely 5 stars! Antonio was very helpful with the booking of an excursion, and getting us taxis ready when needed, always with a huge smile on his face! everyone is friendly and attentive, the valet guys, the front desk and the people at the cafe. Rooms are clean,...

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13Thank CaticaA
asheville nc, United States
Reviewed 6 April 2015

Many Many business trips and stayed at many Hilton Properties but never received the extra level of service that this location provides Excellent at all levels I highly recommend this hotel The hospitality extended my the manger and staff during the designated cocktail hour was exceptional The wait staff was very well trained and the maids were friendly when passing...

Review collected in partnership with DoubleTree by Hilton
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7Thank Richard W
Apex, United States
Reviewed 4 April 2015

This hotel is great for someone travelling alone. The bathrooms have an opaque glass sliding door next to the bed where you can see the shadow of the person sitting on the toilet. Our door did not lock and it left a crack where one could see right through it. It was very uncomfortable since I was travelling with friends....

Review collected in partnership with DoubleTree by Hilton
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2Thank Karen C
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Karen C, We are sorry that the room size and opaque glass door was not to your liking. We do have several room configurations and that can make your stay more comfortable and enjoyable. We do encourage our guests to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com and let us know of these requests. By reserving...

Reviewed 31 March 2015

We recently flew to San Juan a day early to catch a cruise. We were only spending the night and wanted something affordable. As it seems, there is nothing affordable in the San Juan area. The Double Tree was very clean and had friendly staff. It was on the pricey side for a family of 4.

Review collected in partnership with DoubleTree by Hilton
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2Thank brodym623
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Brodym623, We strive to provide the best value possible and encourage our future guests to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. By booking directly with us, we can ensure the best value and costume make any package based on our guests needs, let this be parking, breakfast, spa or any other requests. For a family...

Poughkeepsie, New York, USA
Reviewed 28 March 2015

We stayed here for a overnight after a cruise and arrived very early. They took (our many) bags and kept them while we set off to explore and called when our room was ready. The room was relatively small but very clean and comfortable. Our flight the next day was later in the evening and they let us check out...

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9Thank Allan D
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Allan D, We are happy to read that you were able to explore our island and enjoy the Bacardi Factory tour during your overnight with us. We are hopeful that for you next travels to Puerto Rico, we will be able to welcome you back and for many more nights. Thank you for sharing your experience and for your...

Orlando, Florida
Reviewed 27 March 2015

Good- awesome staff, gave us a late check out without hesitation, very clean, centrally-located, across from 24hr supermarket, taxi service available 24hrs, and all the chocolate chip cookies you can eat :) Why 4 instead of 5 stars- room smaller than what we thought it would be, concierge and discount services (coupons,etc.) lacking, hotel shuttle service stops after 6pm I...

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7Thank L H
Bayville, New York
Reviewed 27 March 2015

I have stayed at this property numerous times. The folks at this property are incredibly service minded. From the time you drive up the Bellman outside or so cordial. Then you get to the front desk there's Peter and the cruise that are behind that desk that are impeccably attuned to service. Guillermo, Diana, Peter, Juan are also very accommodating....

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7Thank Kev1537
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Kev1537, I completely agree with your statement, our entire staff take great pride in our hotel and are always willing to be of service. Every day, I feel lucky to be part of such an outstanding team!! Thank you for sharing your experience and I will personally congratulate Guillermo, Diana, Peter and Juan for their commitment to our service...

Traverse City, United States
Reviewed 27 March 2015

We enjoyed everything about this hotel. It's not on the beach but it has a shuttle that takes you to a beautiful beach with towels, umbrellas, lounge chairs. If you decide to walk to and from the beach, it's a 5 minute walk. The hotel was clean, quiet and well furnished. The staff is friendly, helpful and professional. The only...

Review collected in partnership with DoubleTree by Hilton
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2Thank Patrick C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €135 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
7 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
3 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a poolside view as the garden area around the pool is very nice.”
jp4842CT, 15 Apr 2017 | Read review
“Don't pay extra for the Garden room, not worth it.”
ORS0920, 7 Apr 2017 | Read review
“We stayed on the 8th floor it was very quiet”
sloopy123, 30 Mar 2017 | Read review
“Stay in higher floors if you want a decent night sleep”
Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
FredW865, 14 Mar 2017 | Read review
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