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Doubletree by Hilton San Juan

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2,662 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,422: English reviews
The Woodlands, Texas
Reviewed 3 weeks ago

This was a business trip. Even if it was a pleasure, still I would choose this hotel. The experience was great, the staff was amazingly friendly and worked hard to accommodate my needs. The room was clean and inviting, the bath was also clean and fresh. The mattress and pillows were very comfortable which helped me get a good night...

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3Thank jerryrajabi
Atlanta, Georgia
Reviewed 3 weeks ago via mobile

I travel a lot, and have never had consistent great service with a smile like at the Doubletree Hilton in San Juan. Most notably Guillermo, and Peter. Putting a smile on my face when coming home from a long day of work. Hats off to those gentlemen. They made my home away from home experience, a pleasant one. Thank you!

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6Thank Stacee72
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Stacee72, Thank you for recognizing the efforts of Guillermo and Peter, it is truly heartwarming to read how they made your home away from home experience a pleasant one. We all look forward to your next visit. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030...

Atlanta, Ga
Reviewed 3 weeks ago via mobile

This hotel has great customer service, clean (in the process of remodeling the lobby) and the food was delicious. A special shout out to my housekeeper Ms. I. Ramirez, she was "Top Shelf", she went beyond the call of duty keeping my room clean all week. Hope to visit the island again soon

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5Thank Bernard L
Doncaster, United Kingdom
Reviewed 3 weeks ago via mobile

Just spent 3 nights here before our cruise, fabulous hotel in superb location close to the old town, And the beach , lovely little pool and outside terrace to chill and enjoy the sun, Supermarket outside opposite has absolutely everything you could possibly want, in all great staff nice rooms , perfect.

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4Thank daniel d
Philly
Reviewed 3 weeks ago

Just spent 2 days at the DoubleTree in San Juan. We liked the location since we wanted to be fairly close to Old San Juan but also close to the airport and this seemed to be in the middle. I always like Doubletree, their rooms, their service and I love their choc. chip warm cookies. Always willing to help and...

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4Thank mystiquephilly
Austin
Reviewed 4 weeks ago

Everyone at the Doubletree goes out of their way to make you feel at home. It is a great place whether you are there on business or on vacation. No request is too big or small. That's why I keep coming back month after month, year after year.

Review collected in partnership with DoubleTree by Hilton
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7Thank BAustinG
Plano, Texas
Reviewed 4 weeks ago

Nice stay with a friendly staff and well kept rooms. I received a warm welcome and arrived to a clean room. Breakfast was simple but very fresh and the juice was wonderful. Staff were very helpful and accommodating to any needs.

Review collected in partnership with DoubleTree by Hilton
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11Thank 306nealk
Caguas, Puerto Rico
Reviewed 4 weeks ago

Most friendly and helpful receptionist ever, so lovely and great first impression of the hotel. Fortunately, everything about the hotel was exceptional, and I don't give praise lightly. Excellent Job!!

Review collected in partnership with DoubleTree by Hilton
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6Thank robertoaE3066UZ
Chesterton, IN, United States
Reviewed 4 weeks ago

This hotel was within walking distance to the public beach (about four blocks) but they provided complimentary shuttle service via an electric cart. They provided towels, and you could even order food and drinks from the hotel that are delivered by the cart and a server at the beach. There are a few restaurants nearby and a big supermarket across...

Review collected in partnership with DoubleTree by Hilton
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7Thank Bruce B
Miami, Florida
Reviewed 4 weeks ago

Hotel was clean and the staff that I encountered was friendly and willing to go out of their way to help me. There was a good restaurant within walking distance and here is a market across the street in case you forget something. Overall great experience. Will stay again!

Review collected in partnership with DoubleTree by Hilton
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7Thank danielaC664ZI
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos danielaC664ZI, We are happy to read that your stay was everything you expected and that you will stay with us again. Thank you for the visit and the thoughtful comments about our staff. I will make sure to share your review with our entire team. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €125 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
6 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
2 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in higher floors if you want a decent night sleep”
 of 5 bubbles Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
 of 5 bubbles FredW865, 14 Mar 2017 | Read review
“Ask for one, just like I did, they gave me a good one.”
 of 5 bubbles jerryrajabi, 5 Mar 2017 | Read review
“Best views would be the north side which looks toward the ocean.”
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
5 of 5