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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,197 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Old San Juan Hotel
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Showing 1,999: English reviews
Reviewed 10 August 2014 via mobile

Excellent location with no need to have a rental car. Everything within walking distance. Bed was very comfortable and room was clean. Old San Juan has a free trolley that you can pick up just one block over and get to all over the city. Miss it already! !!!

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Helpful?
2Thank Sean S
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Glad you took advantage of our unique location in Historic Old San Juan. Hope to see you back here soon to discover all of the more than 200 Restaurants, pubs & shops just steps away.

Orlando, Florida
Reviewed 10 August 2014

going on cruise leaving from san juan I picked the san juan sharaton to stay for 2 days before I took the cruise. the hotel is in a great area very close to cruise lines. the staff was very helpful and room was great with a view of the sea . very close to all the sight seeing things in...

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Helpful?
3Thank david c
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your compliments and we hope you also enjoyed your cruise.

New Jersey
Reviewed 9 August 2014 via mobile

This is a nice hotel in a prime location. The rooms appeared recently renovated but not the bathrooms. Perhaps they just didn't get to them yet. The staff was polite and accommodating. Perfect for a pre- or post-cruise stay. Not far from the cruise port.

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3Thank Fenway302
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your review and we are glad you enjoyed your stay with us.

UK
Reviewed 8 August 2014

Great location if you are going on a cruise, as it is directly across from the Cruise Port. There is a CVS a few doors down from the hotel, which is very useful. Receptionists were pleasant and I was in my room very quickly. The room was clean, but it was very dark. There were no overhead lights, just floor...

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Helpful?
1Thank UkLioness
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us here. We are glad you enjoyed your stay with us and look forward to your next visit.

Reviewed 5 August 2014 via mobile

My husband and I stayed at this hotel for 3 nights. I would say that being an SPG gold member has its perks. Got my early check in and late check out. Would have been nice it they let me check out later like 7 pm as my flight wasnt til 10 pm. It was very conveniently located to all...

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Helpful?
4Thank icyvegas
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your detailed review. Glad you enjoyed your visit.

Rancho Cucamonga, California
Reviewed 5 August 2014

Great location. We were taking a cruise out of san juan puerto rico and this hotel was close to all of the sights and just a short cab ride to the port. I will absolutely stay here again. It was in the heart of Old San Juan and there were shuttles that you could pick up right in front of...

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1Thank MimiSkyy
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Glad you enjoyed your stay with us even when your cruise departed from the Pan American Pier (2 miles away). We hope you enjoyed your cruise as well and look forward to welcoming you back.

Reviewed 4 August 2014

This hotel is located walking distance of a wide variety of restaurants and shopping. The staff is friendly and very helpful. The valet parking is reasonably priced and convenient. It has a well appointed gym. This location works great vs. rush hour traffic. I avoid the bottlenecks in the AM and PM. The hotel prices are consistently lower than other...

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Helpful?
3Thank Tennisfta
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your compliments and we look forward to welcoming you back soon.

Dundas, Canada
Reviewed 3 August 2014

We decided to spend a few days in San Juan after our cruise and this hotel was very conveniently located. On our second day, we left the hotel room at 10:15 a.m. to go explore the city and returned at 4:30 p.m. to find that the room had not been made up. This was quite disappointing after a hot but...

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Helpful?
1Thank Amjad J
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. We are very sorry to learn about our missed opportunities which were really very simple to avoid on our side. All of our guest feedback is shared and discussed in detail so that we can prevent this type of experiences in the future. We can only hope we get another...

Ottawa
Reviewed 1 August 2014

Stayed here one night before a cruise. Was perfect. Walked everywhere, only needed a taxi to the cruise port and from the airport. Was upgraded and the room was excellent. I checked out the regular rooms and they all looked clean and comfy. The hotel staff was excellent. Everyone acknowledged you are you past by them. Love the free use...

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1Thank SweetOttawa
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us here. We are glad you and your family enjoyed your visit although too short. We also hope you enjoyed your cruise vacation and hope to welcome you all back soon.

Nebraska
Reviewed 30 July 2014

In a prime location in Old San Juan, it is as nice as can be expected for a chain hotel versus the boutique hotels in the same location. Nice large bathroom, didn't smell musty, and a comfortable bed versus the unknown. We stayed at Chateau Cervantes on our first night in Old San Juan in a small room, small bathroom,...

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Helpful?
1Thank rdpecha
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Congrats on your Casino Royal Flush win! We are glad you enjoyed your visit and hope to welcome you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €174 - €316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
96 questions
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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for waterfront - higher up!”
 of 5 bubbles AugustaMontreal, 15 Feb 2017 | Read review
“Higher floors have some kind of view. 4 and below have almost no view because of other buildings”
 of 5 bubbles simeon, 15 Feb 2017 | Read review
“Ask for a view because some rooms have views of garage”
  • beds
  • Nice TV
  • be careful about water temperature in shower
 of 5 bubbles suzanochka, 12 Feb 2017 | Read review
“Hotel is built in a triangle pattern, so you might have a view of the inside. Ask if this is important to you”
 of 5 bubbles SandyM171, 6 Feb 2017 | Read review
“Rooms with a harbour view are great when the cruise ships are in.”
  • View from Presidential Suite Balcony
  • View from 6th floor Suite
 of 5 bubbles MikePrz78, 6 Feb 2017 | Read review
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