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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,239 Reviews from our TripAdvisor Community

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Chippewa Falls, Wisconsin
Reviewed 2 March 2015

Stayed here for a week with my wife. The rooms are standard, no microwave or fridge though. Very clean, the staff is friendly and the concierge was extremely helpful. There is a small rooftop pool and hot tub and small but well equipped workout room. It's right in the heart of old san juan with lots of people and things...

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3Thank Travis T
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 28 February 2015 via mobile

An average hotel stay. Cleaning service is slow and not much of a casino here. The burger restaurant that is attached is very good enjoyed the meal, again service was slow. The hotel is surrounded by lots of history and shopping.

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1Thank tpsot123
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Brooklyn, New York
Reviewed 26 February 2015

I was in San Juan for work in November- such a good time to visit. Staying in Old San Juan is lovely, as there are gorgeous things to learn and see in walking distance, though it's extremely touristy (and therefore, you have to know that you'll be surrounded by tourists and it'll be very overpriced bland food - but you...

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1Thank fellowtraveler27
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! Glad that you really got to explore all that's around our unique location. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Newton, Massachusetts
Reviewed 26 February 2015

While big hotels with casinos are not normally my thing, the Sheraton Old San Juan provided a great landing place for my family on our first night/day in Puerto Rico. It's a quick drive from the airport, and the reasonably priced valet parking is a bonus when you realize the streets of Old San Juan were laid out well before...

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2Thank chasebeazie
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you also enjoyed your cruise and we get to see you again very soon. Sincerely,

Santa Fe, New Mexico
Reviewed 26 February 2015

My husband and I stayed at this hotel from February 13 to 20, 2015. We got a Bay View Room, which overlooked the cruise ships coming in daily. All the historical sites, as well as restaurants and drugstores are all within walking distance. The hotel staff was helpful and friendly. Maid service was excellent. Our king-sized bed was comfortable. I...

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2Thank Tesuquecat
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! Indeed we enjoy a unique location in the heart of Historic Old San Juan. no need to get on any cabs once you are here. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

New York
Reviewed 26 February 2015 via mobile

We come to San Juan for a 5 days vacation. This hotel located at the old San Juan which just in front of the pier. The whole area all tourists, many restaurants, bars and clubs near by. And walking distance to all the major sightseeing-sites. The room was nice and clean, staffs are lovely. however, their housekeeping forgot to provide...

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Thank Ray C
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay as well as the Magic of Old San Juan, the Caribbean's most visited city and hope to see you again very soon. Sincerely,

St. Petersburg, Florida
Reviewed 19 February 2015

I booked this hotel because it is very well situated in old San Juan. My opinion has not changed for it's ideal location but it's in bad shape. The room we had the matress was totally finished. I had to put pillows on the edge of the matress so as to not roll of the bed. The cleaning of my...

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2Thank GerryfromRosemere
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Roselle Park, New Jersey
Reviewed 16 February 2015 via mobile

Stayed here for an overnight on my first day on the island. We arrived at hotel at 3:35pm and were advised our room wouldn't be ready for another hour. After traveling for over 10 hours, we were very displeased since we were exhausted. The room was adequate, although our room was by the elevator and the hallway noisey. The pool...

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3Thank Marisol919
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We regret not having your room ready at time of check-in. We continue to implement on our guest suggestions and we hope to welcome you back to our hotel very soon! Sincerely,

Cadillac, Michigan
Reviewed 16 February 2015 via mobile

Excellent location to begin your cruise! Within walking distance of pier, but we choose to take a taxi because of heat.. Nice restaurant , good entertainment and nice small casino. CVS was within walking distance to pick up any items you forgot at home. Would definitely stay here again!!!!

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5Thank wendyl111
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope that you also enjoyed your cruise vacation. We look forward to your next visit. Sincerely,

Washington DC, District of Columbia
Reviewed 15 February 2015

I was in San Juan, PR, for 10+ days of work and since the hotel and casino were so nice I stayed longer. This hotel is at ground zero for typical tourism. It is the Old San Juan district where the cruise ships dock literally across the street unloading hundreds & hundreds of people ready to shop and exploure for...

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1Thank doorgunner666
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €146 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a view of the ships from our room which was nice.”
 of 5 bubbles PSalemSutton, 26 Mar 2017 | Read review
“Our room was great and very quiet too”
 of 5 bubbles janes12324, 23 Mar 2017 | Read review
“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
“Rooms facing the street are louder due to the street festivals down the street.”
 of 5 bubbles allentxtraveler, 15 Mar 2017 | Read review
5 of 5