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Sheraton Old San Juan Hotel

TravelocityUS$194*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$227*
US$194*
US$198*
US$227*
US$194*
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Sheraton Old San Juan Hotel
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2,316 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Old San Juan Hotel
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Showing 2,106: English reviews
Reviewed 8 May 2015

I was here for business in a nearby town. The location makes for a great view. The cruise ships come in across the street. Only the rooms with king beds have a front view, this would have been helpful to know when booking. My room with two beds had a view of the parking garage. Food onsite was good and...

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Helpful?
Thank Shannon B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Westlake, Ohio
Reviewed 4 May 2015

The room and hotel were nice, and the location was very convenient to Old San Juan. My only real criticism relates to parking - according to the web site, parking was an additional charge, but in reality, there is no parking affiliated with the hotel. So, when we got there with our rental car, my husband went in to find...

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Helpful?
1Thank tmoore48
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Besides valet parking, we do have guest overnight rate agreement with both parkings adjacent to the hotel at $11 and they have a very secured track record with - cameras - staff etc. so, not sure where the comment and we...

Boston, Massachusetts
Reviewed 3 May 2015

This Sheraton is located extremely conveniently in Old San Juan, directly across the street from the cruise dock (although, as we were not cruise passengers, we ended up finding the near daily influx of an enormous crowd on our doorstep a bit of an annoyance). You can walk anywhere in Old San Juan from this location, and a taxi to/from...

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Helpful?
2Thank Amy B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Santa Barbara, California
Reviewed 2 May 2015 via mobile

I booked this hotel to be within walking distance of the cruise port. Forget it. You have to take a taxi. You are nowhere close enough to walk. Booked this through United Airlines website. Picked a bay view room. Got a view of the parking garage instead. Was too tired about it to argue. Figured that I'd get the right...

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2Thank Marc L
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. As stated here before, we are within walking distance of Piers 1 thru 4 currently embarking Carnival and other cruise lines except RCCL or Celebrity which embark at the Pan American pier 1.6 miles distance from us and there are no hotels walking distance from that Pier. Hope...

San Antonio, Texas, United States
Reviewed 1 May 2015

The hotel is perfectly located for a pre- or post-cruise stay. You can easily walk your luggage across the street to or from the Carnival terminal. The hotel staff was very friendly and helpful. Our room was large and comfortable. We booked online through a hotel booking site and got a very good rate - about half what we saw...

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3Thank Margaret W
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are truly excited to learn that this was one of your best vacations. Our industry is all about being part of lifetime memories and you just made our day. Obviously, we are also glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Peoria, Illinois
Reviewed 30 April 2015

On this past April 17, 2015 we were in San Juan for a group cruise vacation and stayed overnight at the Shearton Old Juan. The hotel has a great location across from the ship docks. They had held our reservation for over 6 months and the price even went down. This is an older hotel that has been completely re-done....

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Helpful?
Thank NoahsArk21
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay although regret the noise from another guest and hope to see you again very soon. Sincerely,

Claremont, CA
Reviewed 28 April 2015 via mobile

We had a rough check-in (paperwork issues) and I was worried that we wouldn't have a good stay. But our room was very nice with a lovely balcony and furnishings. The wifi signal was sketchy annoying but free. The cafe and hamburger place were both excellent. Loved the beds and water pressure.

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Helpful?
Thank Trishyco
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Bowmanville, Canada
Reviewed 28 April 2015

This is a very large hotel in an excellent location in Old San Juan. The staff is very attentive and helpful. Luggage storage is available and was very much appreciated as we arrived at the hotel around 1pm and our room wasn't ready until about 3pm. We stayed here for one night before catching a cruise. Although it is close...

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2Thank jdsjas
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Raleigh, North Carolina
Reviewed 28 April 2015

We spent one night at the Old San Juan Sheraton. We had absolutely no complaints. We like most others stayed there prior to a cruise. We would do this again. It is the best location to stay for departing on a Carnival cruise. We were able to walk our five bags across the street to the ship with a little...

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Helpful?
Thank jojobnc
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel and for choosing us among so many options. We are glad that you enjoyed your stay and hope you also enjoyed your cruise vacation. We look forward to see you again very soon. Sincerely,

North Attleboro, Massachusetts
Reviewed 28 April 2015

We stayed here the night before our cruise. After reading reviews and looking at photos, it looked like the perfect hotel. Boy, were we wrong!!! It is very convenient to the cruise port, which is why we picked this hotel. My first comment, the rooms are no where close to being worth $250 a night. The rooms are old and...

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1Thank Purplerooster
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The terrace photo with cruise background is from...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €120 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Hotwire, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Los Angeles, California
Lawton, Oklahoma

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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“About half of the room look out onto a courtyard with ZERO view!”
sprinter1973, 25 May 2017 | Read review
“Ask for a room with balcony and view of the water”
georginat919, 23 May 2017 | Read review
“Our room faced the parking garage and it was a little noisy”
elmst, 18 May 2017 | Read review
“Even the rooms that state they are partial waterfront views are fine.”
jacklyle34, 17 May 2017 | Read review
“Carefully read room descriptions before booking -- best are the DELUXE rooms”
buddylee1102, 12 May 2017 | Read review
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