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30/7/2017 31/7/2017
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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    Best prices for your stay
    30/7/2017 31/7/2017
    Savings alert: 26% below average rate

    The price you found is 26% lower than this hotel's average rate of US$177/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$190
    US$131
    SAVE US$59
    US$186
    US$190
    Traveller (1014)
    Room & Suite (523)
    Pool & Beach (86)
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    Overview
    • Excellent27%
    • Very good41%
    • Average21%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “old san juan” (1,061 reviews)
    “cruise ship” (152 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
    Sheraton Puerto Rico Hotel & Casino
    2,198 reviews
    #9 of 47 hotels in San Juan
     
    San Juan Marriott Resort & Stellaris Casino
    6,348 reviews
    #8 of 47 hotels in San Juan
     
    Hotel El Convento
    2,709 reviews
    #2 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,463 reviews
    #5 of 47 hotels in San Juan
     
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,347)
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    1 - 5 of 2,131 reviews

    Reviewed 3 days ago

    Right across the street from the cruise ship dock where we left on our cruise. Walk able to old town. Our reservations got messed up- we had a group of 13 in 6 rooms so they upgraded 2 of them to suites! The suites were...More

    Thank lil226
    Reviewed 1 week ago via mobile

    The rooms weren't ready on time and the check in process was congested and unorganized. The employees themselves seemed nice, but they aren't efficient. The location is perfect, though. My family was set to cruise, disembarking from San Juan; we could see our cruise ship...More

    Thank Ry C
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 2 days ago

    Dear guest, Thank you for sharing your experience with us here. We regret not having your room ready upon check-in. We have been operating above 90% occupancy all summer long although, regardless, rooms should be available at least by 3pm which is the check-in time....More

    Reviewed 1 week ago

    We stayed here for one night en route to the BVI. I had booked well in advance through Booking.Com but when I came to pay the bill the hotel added another 25% for tax & something called hotel amenities. When I asked what this was...More

    Thank jennieBristol
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 1 week ago

    Dear Guest, Thank you for sharing your experience with us. We truly regret the confusion relative to the Gov't. taxes and resort fees. All 3rd party booking sites state these fees are not included in the price quoted. Moreover, we regret not meeting your expectations...More

    Reviewed 1 week ago via mobile

    It's not the best Sheraton out there, I'll agree. The carpet looks tired, the lobby is small, the restaurant is not good and still couldn't find the bar. As a platinum SPG member, I never get upgraded here. But, the location is the best, I...More

    Thank Tom M
    Reviewed 2 weeks ago

    We are fairly easy going, but our stay at this Sheraton did not meet our expectations and had it been located in any other location other than right in Old San Juan, it would have gone out of business long ago. Walls and doors are...More

    Thank stingerthree
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 1 week ago

    Dear Guest, Thank you for the feedback. We truly regret not meeting your expectations during your stay. Your feedback is very important and it will be shared with key department personnel. Once all guest room renovations are complete by this September, all rooms will also...More

    Sheraton Puerto Rico Hotel & Casino
    2,198 reviews
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    San Juan Marriott Resort & Stellaris Casino
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    Hotel El Convento
    2,709 reviews
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    La Concha Renaissance San Juan Resort
    7,463 reviews
    #5 of 47 hotels in San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$152 - US$324 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Luxury Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • #15 Family Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 240
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Ctrip TA, Hotels.com, Expedia, Travelocity, Cancelon, Cheap Tickets, Hotwire, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Old San Juan Hotel And Casino ,
    • Sheraton Old San Juan Hotel San Juan ,
    • Sheraton San Juan ,
    • San Juan Sheraton ,
    • Old San Juan Sheraton
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    Traveller (1014)
    Room & Suite (523)
    Pool & Beach (86)
    Dining (73)
    Hotel & Grounds (641)
    Bathroom (46)
    Business Centre & Event Rooms (22)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    HuckWeb
    11 July 2017|
    Answer Show all 2 answers
    Response from ilikefishing65 | Reviewed this property |
    After room checked out at 11AM, the hotel can stored the luggages until you board the ship at 2PM. The Carnival cruise ship is across the street that you can transport yourself, not too far of a walk.
    1
    Vote
    24 May 2017|
    Answer Show all 6 answers
    Response from Sahara18 | Reviewed this property |
    About a 10 mins drive. Hotel will arrange a cab.
    2
    Votes
    John S
    26 March 2017|
    Answer Show all 13 answers
    Response from Jay S | Reviewed this property |
    It's across the bay and sorry idk if they provide a shuttle we rented a car at the airport
    1
    Vote
    Room Tips
    "Don't bother!"
    Read review
    "Most rooms have a view of the parking garage - the rooms with water views will be the higher rate rooms."
    Read review
    "King size bedroom will get better view"
    Read review
    "A room looking south will give you a view of the Port and Cruise Ships"
    Read review
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