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Sheraton Old San Juan Hotel

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Traveller (1056)
Room & Suite (497)
Pool & Beach (102)
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Overview
  • Excellent27%
  • Very good40%
  • Average22%
  • Poor6%
  • Terrible5%
Travellers talk about
“rooftop pool”(162 reviews)
“across the street”(290 reviews)
“old san juan”(1,099 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (2,455)
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2,217 results
Traveller rating
596
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493
143
119
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596
866
493
143
119
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All reviewsrooftop poolacross the streetold san juancruise portsenor frogsships dockwithin walking distancefree trolleyburger placeroyal caribbeanhotel restauranthotel is in a great locationupgraded to a suitepre cruisesmall balconyel morroyour luggage
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1 - 5 of 2,217 reviews
Reviewed today via mobile

Picked this hotel based on its location. Perfect spot right on the water in Old San Juan. The hotel was in good shape. Clearly needs some cosmetic upgrades. Rooms were very comfortable. Health club was small but modern. Pool on roof area was nice overlooking...More

Thank dgouldd
Reviewed 2 days ago via mobile

I chose the Old San Juan Sheraton because of the location despite the cost. During our stay a couple of times maintenance employees were speaking loudly in the hallway and letting doors slam closed after 10 pm. Two times the briefly siren went off in...More

Thank LadyDee24
Reviewed 6 days ago via mobile

Hotel was clean and nice, but the service fee, which was only disclosed that there might be a service fee, was $60!! We were shocked!! We arrived quite late (3:00 a.m.) because of airline delays… So they put us in a suite, which was nice.

Thank wrfmjf
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 5 days ago

Dear guest, Thanks for your feedback. The booking channel used for your reservation is obligated to disclose all fees prior to confirming same upfront. Our hotel service fee is very competitive in this market. We hope you enjoyed your stay and Historic Old San Juan.

Reviewed 6 days ago via mobile

My son and his new bride arrived in San Juan for their honeymoon and had booked a condo through Airbnb. When they arrived, it was complete trash. They immediately called home and I started researching for a new place. They wanted a hotel with a...More

2  Thank Inmom2boys
Reviewed 1 week ago

Great Location to walk around in the old walled city. Cruise Terminal right across the street. Wallgreens and CVS right next door. Breakfast is excellent. Ageing hotel. carpets in the room seem old dirty and worn out. Rooms are a bit small given that they...More

Thank Shailesh M
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 5 days ago

Dear Guest, Thank you for staying with us and sharing your feedback. We do have several room sizes and regret not meeting your expectations. This summer we should complete all guest room renovations. Hope you enjoyed our unique location in the heart of historical Old...More

View more reviews
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$200 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$200 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1056)
Room & Suite (497)
Pool & Beach (102)
Dining (73)
Amenities (24)
Business Centre & Event Rooms (23)
Family and Play Areas (3)
Questions & Answers
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maria52652001
10 June 2018|
AnswerShow all 9 answers
Response from Celeste P | Reviewed this property |
No, but there’s a Starbucks two blocks away and around the corner is a Walgreens and they have food supplies. We loved the hotel and it was across the street from viking . It was also centrally located to many of the tourist... More
1
Vote
GerardoCamacho
20 April 2018|
AnswerShow all 5 answers
Response from Roberto G | Reviewed this property |
CVS is one block away and is open until 11 PM.
0
Votes
Room Tips
"Don't stay on the third floor! :)"
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"Upper floors away from the street"
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"only 2 elevators and they're a bit slow. i wouldn't pay more for a room with a view since there is a..."
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"Ask for a room facing the Cruise port"
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