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Sheraton Old San Juan Hotel

Orbitz.comUS$212*
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09/04/2017 10/04/2017
1 room 2 adults 0 children
US$212*
US$254*
US$254*
US$211*
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Sheraton Old San Juan Hotel
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2,236 Reviews from our TripAdvisor Community

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Showing 2,036: English reviews
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Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

The hotel itself was very clean, the bed was very comfortable. There were free water bottles on each floor in a fridge by the elevators. The staff were nice. Our room had a ocean view which was nice, however the cruise ships were docked there, so it did get very loud a few nights. The pool was very small and...

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Helpful?
Thank Della J
Preston, Connecticut
Reviewed 2 days ago NEWvia mobile

This hotel is a great location for visiting old San Juan but it has seen better days. Needs major upgrades and better security. The lobby is uninviting and the check in service was slow and less than welcoming. The rooms need new carpeting and brightening. The pool is the worst with hardly a family friendly attitude. We were happy to...

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Thank funtraveling_10
Reviewed 3 days ago NEWvia mobile

We have stay here for 3 days before our cruise. This hotel is really clean and you are at walking distance from the port and old san juan restaurant and shopping. The little restaurant in the hotel is wonderful.

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Thank Bourgy56
Morton, Illinois
Reviewed 3 days ago NEW

The location was great as was the room. The beds were especially comfortable!!!! They had free coffee and bottles of water each day. Very nice staff and always visible and available too. This hotel is located right across from where the beautiful huge cruise ships dock, adding to the beauty. Located in front of the hotel is a Walgreens too....

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Thank janes12324
Tampa, FL
Reviewed 3 days ago NEW

This hotel is located in front of the cruise ship piers in the Old City. The location was perfect since it is so close to restaurants and shops. It was very clean, the employees were very nice and always helpful. If you rent a car, don't do the valet parking but go to the parking lot directly behind the hotel...

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1Thank lisalo7
Valrico, Florida
Reviewed 3 days ago NEW

Very nice hotel in the downtown Old San Juan area. Great location to restaurants and shopping. We stayed here for one night before a cruise departing from San Juan. The cruise ship port is a short cab ride away. You can see it, but gotta get to it, lol. Staff was very friendly, beds comfy and room was clean. There...

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Thank barbhenz
White Stone, Virginia, United States
Reviewed 5 days ago NEW

We were to embark on the 25th of February and decided to go to San Juan a day early. The Sheraton Old San Juan is located directly across the street from the cruise piers, an easy walk even with heavy luggage. The hotel is comfortable and clean and is located in an area with many good restaurants, Senor Frog's is...

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Thank Peter C
Reviewed 6 days ago NEWvia mobile

The hotel is in a great location and in walking distance to the pier. I would stay here again but here are the issues: poor internet services, maid don't come by for room service one day, pool is too small, and windows need to be cleaned.

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Helpful?
Thank Lota C
NJ
Reviewed 1 week ago

We have been Gold SPG members for years and have stayed a good number of SPG hotels, but the Sheraton Old San Juan was a bit of a disappointment. We were 2 couples in our early 50's and stayed for 1 night pre-cruise. We arrived between 4 and 4:30 pm, despite the disorganization/confusion at the airport; there is no one...

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Helpful?
Thank MaryL31
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. We regret the inconvenience you describe with our WiFi and are glad they were able to solve the problem. We are glad you also enjoyed our Palio Restaurant outdoor bay front terrace for dinner. This restaurant also opens at 6am for breakfast and it also offers a complimentary coffee station....

Orlando, Florida
Reviewed 1 week ago

This was our third stay at the hotel ,Had to wait a little bit at check in, but the service was GREAT. Jessica at the front desk went over and above to accommodate us and more than made up for the small wait. Room was very clean and the bed did not fit in our suitcase! Very close to everything...

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Helpful?
Thank Efraim R

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €146 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was great and very quiet too”
 of 5 bubbles janes12324, 23 Mar 2017 | Read review
“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
“Rooms facing the street are louder due to the street festivals down the street.”
 of 5 bubbles allentxtraveler, 15 Mar 2017 | Read review
“A regular room is superb, unless you want more room with a suite!”
 of 5 bubbles Stephano617, 11 Mar 2017 | Read review
5 of 5
Orbitz.com
US$212* /night
View Deal
Booking.comUS$254
Expedia.comUS$211
TripAdvisorUS$211
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Prices are for 1 room, 2 adults
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