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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,084 Reviews from our TripAdvisor Community

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Showing 1,903: English reviews
Denver
Level Contributor
117 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 5 days ago NEW

Great location, clean, and very comfortable bedding. Would definitely stay again. However, you can hear noise in the hallway. We were on the 9th floor, which is the highest floor and at the end of a hallway, so didn't have too many people walking by, but this was the biggest downfall. Also used the pool towels to put behind the... More 

Helpful?
Thank RachaelDenverCO
Reston, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

We found the hotel to be very nice with friendly and helpful staff. Had a junior suite that was clean, large, and the best bed we've ever had in a hotel? Gets a little crazy in the lobby when the ships come in, but a perfect place to stay and see Old San Juan.

Helpful?
Thank RN1414
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

This is a perfect place to stay if you're leaving from old San Juan cruise port if you leaving from Pan An America port you have to take a cab it's 15 minutes away. Of course our room was not available. The staff was really nice the manager was a little rude and nasty because I had a problem with... More 

Helpful?
Thank Itsmelvw
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your feedback. Same is very important to us and they are reviewed with the team on a weekly basis. We look forward to welcoming you back in the future. More 

Haverhill, Massachusetts
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

The decor and furnishings were a little worse for wear, but we were comfortable for our short, one night stay. Elevators were SLOW, and the stairs could only be used in emergencies. Breakfast buffet was filling. It was included with our rate, so I'm not sure if it was normally expensive.

Helpful?
Thank Shannon D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thanks for sharing your experience. We are finalizing a full renovation of all guest rooms, meeting and public spaces and same includes new furniture. We hope you can experience our new product available as of January 2017. More 

Chicago, Illinois
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

After visiting Vieques, we stayed at the Sheraton in Old San Juan. The hotel has a great location, but nothing special. The rooms seemed old, but the service was good. Seemed better suited for families.

Helpful?
Thank Kyle D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your feedback with us. Indeed we enjoy a unique location in the heart of historic Old San Juan district. We will be completing full guest room renovations in a few weeks. More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

Just came to this hotel through a good deal found in a PR groupon web site called Gustazos. I was just amazed with the excelent service we received beginning with the counter girl in the check in process and finished with the waitresses at the breakfast buffet. This one was my wow factor because here in the island breakfast included... More 

Helpful?
Thank Pris1965
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Congratulations in your anniversary! Glad we contributed with a positive experience during this special time. We look forward to welcoming you back soon. More 

Canton, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The Hotel is in the old part of San Juan right in the middle of everything. The room was very big and clean and the staff was very nice. The front desk personal was able to direct us to points of interest and good resturants in the morning we walked right to our ship for the cruise, only 2 blocks... More 

Helpful?
2 Thank Scott O
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great compliments. Glad you enjoyed your visit and we also hope you enjoyed your cruise vacation. More 

Lumberton
Level Contributor
121 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 1 week ago

At first, I thought the hotel was a little dated but they are actively renovating it. Even so, it is a very nice hotel in a terrific location. It is directly across the street from the cruise ship docks. The entire city of Old San Juan is right there. This is probably the best location. The employees were very nice.... More 

Helpful?
2 Thank gonefishing85
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us here and the great compliments. We hope to welcome you back soon. More 

Los Angeles, California
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago via mobile

I stayed here one night following my cruise. I arrived at Pan American pier and it was about $15 by taxi to the hotel. I arrived about 10am and my room wasn't ready. I repacked a few things, had them store my luggage, and set off to explore the city on foot. Old San Juan is easy to get around... More 

Helpful?
1 Thank MN2CA
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the detailed review. We are glad you enjoyed your stay with us and also Historic Old San Juan, the foodie capital of the Caribbean. More 

Humble, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The hotel is in a great location, everything is near it. You can really do a lot within walking distance. There is a Walgreen's right next door for personal items and snacks. Hotel would have received a five stars but cable and tv keep on going out. Tv constantly kept freezing up and it took forever for the hotel to... More 

Helpful?
1 Thank mcorno
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your comments. We are glad you enjoyed your visit although regret your experience with the cable tv. We will take a close look at this situation in order to correct. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €148 - €320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let the bayroom fool you it looks out to the top of buildings and just a little bit to the water”
 of 5 bubbles Itsmelvw, 27 Nov 2016 | Read review
“ask for a room facing the bay”
 of 5 bubbles 65scotto, 25 Nov 2016 | Read review
“I'd rathe book in a higher floor.”
 of 5 bubbles Kalesa17, 10 Nov 2016 | Read review
“Get the corner room... great view of the harbor..”
 of 5 bubbles Fjdavis50, 9 Nov 2016 | Read review
“9th floor but away from the pool itself was great.”
 of 5 bubbles 34769pete, 1 Nov 2016 | Read review
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