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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,266 Reviews from our TripAdvisor Community

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Sacramento, California
Reviewed yesterday NEW

We spent 4 nights in this hotel prior to a cruise and would recommend it. Yes, it has positives and negatives, but overall we were very pleased. Positives: Hotel is centrally located in Old San Juan in a very safe neighborhood (this is of utmost importance in San Juan). Lots of restaurants (including a Starbucks), bars, drug stores (Walgreens &...

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Helpful?
Thank 2Klecks
Seven Valleys, Pa
Reviewed 2 days ago NEWvia mobile

We decided to stay an extra night in San Juan after disembarking our cruise. We were so glad that we did! The hotel was lovely, with French doors to a balcony overlooking the Caribbean. We went to local restaurant for lunch and then had snacks at the hotel restaurant while watching the Super Bowl at their outside bar. Breakfast the...

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Thank Nan7Valleys
New York City, New York
Reviewed 1 week ago

This is the perfect hotel to stay in if traveling on a cruise. The location is great. We walked around Old San Juan and had nice food. They have a giant room to hold our luggage prior to getting on our cruise ship. The room was very nice and clean I highly recommend this hotel. Very nice place!

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Thank franrmom
Washington, DC
Reviewed 1 week ago

I booked this hotel through a last-minute Expedia deal and found it decently fulfilled the job of providing me with a clean, safe, comfortable base to explore old San Juan. The location was a little cheesy for me - next to the ultimate tourist trap restaurant with a giant cartoon frog outside - and next to the cruise ship docks...

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Thank fightingtreeantiques
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for sharing your comments with us here. We are glad you enjoyed Old San Juan and our proximity to the secluded beach and everything this Historic City has to offer. Unfortunately, we did not meet your expectations in some areas during your visit and hope we get another opportunity in the future to make it up...

San Juan, Puerto Rico
Reviewed 1 week ago via mobile

Went to the Easter brunch with my family. Service was 5 stars. Meal delicious. Desent facilities. The view to the port is beautiful.when visit old san juan must visit Sheraton old san juan.near shops,restaurants, pharmacies,historical sites.

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Thank fandino20
NJ
Reviewed 1 week ago

This hotel may not be on par with other Sheratons, but it's still very nice. Can use some minor updates, but the location can't be beat. Friendly staff, housekeeping does a fantastic job. Good signal on WiFi in the room. Nice pool area, even though it's on the small side. Biggest complaints are low water pressure in the showers and...

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Thank WunderlustKing
Vancouver, Canada
Reviewed 1 week ago via mobile

having stayed at and reviewed a number of hotels and resorts in several areas of the world, I have to say this hotel is the biggest disappointment I've encountered. The location was excellent. With a large selection of shops, restaurants and sights all within walking distance. The hotel on the other hand, was very poor. The staff were unfriendly and...

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Thank Tanya M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, We truly appreciate your feedback and regret the inconveniences experienced during your stay. Our Guest room renovations will be complete by this summer and all guest rooms will also include a mini-fridge integrated into the furniture. However, it's unfortunate that we failed to meet your expectations at this time.

Ken Caryl, Colorado
Reviewed 2 weeks ago

Our in-laws suggested this hotel after seeing a fellow cruiser's room after a cruise they all went on together. So, my husband just booked it without researching other options and I definitely am kicking myself now that we are home from our trip. I am the researcher in our household and I wish I had put in the time on...

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2Thank WXY_DEF
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience with us. Indeed, RCCL usually embarks from the Pan American Pier located 1.7 miles from the hotel. That Pier does not have any hotels within walking distance. We regret that our rooms did not meet your expectations. You probably noticed the renderings of our new room product which...

Scottsdale, Arizona
Reviewed 2 weeks ago

Clean rooms and handy to good restaurants in Old San Juan once you climb the hill. Convenient to the cruise line. Some lines dock right across the street others are a short taxi ride. Only two elevators and long waits for them. Suggest you might take a lower room so you can walk down if necessary. We did not eat...

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Thank Julessssss
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us here. We are glad you enjoyed your stay and our unique location in Historic Old San Juan. Indeed, Old San Juan is the foodie capital of the Caribbean with almost 100 unqieu Restaurants & Cafe's just steps from our hotel. Elevators can get heavy traffic often during Saturday & Sunday's...

Atlanta
Reviewed 2 weeks ago

Very busy on cruise port days, but clean, friendly staff. We had a suite with a living room. The size of the room were a total of two room together, very large with balcony overlooking the port. The restaurant at the hotel was very good as well. If you are staying with them and arriving but its before check in,...

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Helpful?
Thank paralegal777

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €132 - €298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Los Angeles, California
Lawton, Oklahoma

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite 304 has fabulous ocean views and you can watch the cruise ships come into port.”
2Klecks, 24 Apr 2017 | Read review
“Our room was on the side, partial view of the water and harbour, and relatively quiet noise wise.”
funguyCanada, 9 Apr 2017 | Read review
“Harbor view corner suites are excellent and spacious.”
939kenp, 3 Apr 2017 | Read review
“You get a choice - use it wisely!”
Fannie24, 28 Mar 2017 | Read review
“We had a view of the ships from our room which was nice.”
PSalemSutton, 26 Mar 2017 | Read review
5 of 5