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Sheraton Old San Juan Hotel

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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Business Centre with Internet Access
Free Internet
Wheelchair Access
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Marina View
Family
HOTEL CLASS
Hotel links
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Special Rate:Limited Offer from $129
Reviews (2,526)
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2,279 results
Traveller rating
624
888
497
147
123
Traveller type
Time of year
LanguageEnglish
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624
888
497
147
123
Show reviews that mention
All reviews rooftop pool across the street old san juan senor frogs cruise ship within walking distance free trolley royal caribbean hotel restaurant upgraded to a suite hotel is in a great location pre cruise small balcony el morro your luggage few blocks rental car
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1 - 5 of 2,279 reviews
Reviewed today

My family of four stayed in the hotel the night before our cruise and in that short stay the staff left a great impression. We were greeted at our taxi and the concierge quickly took our bags our for us. The room was clean and...More

Date of stay: April 2018
Thank melissa731211
Reviewed 3 days ago

We stayed here one night before our cruise. The hotel itself is clean and the staff seemed helpful. The view from our room was non-existent as the one window over looked a roof and a wall. The food at the only restaurant was good and...More

Date of stay: December 2018
Thank RockTagg
Reviewed 1 week ago via mobile

We decided to stay one night in Old San Juan prior to going on a cruise. My wife booked a room at the Sheraton and did so after doing a bunch of research. TripAdvisor had some good reviews and we thought this was going to...More

Date of stay: December 2018
1  Thank HomerJayNewYork
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 6 days ago

Dear guest, We value your feedback and truly regret the inconveniences experienced during your stay. We will address each situation described with the corresponding team to prevent recurrence. Hope you and your family enjoy your vacation.

Reviewed 1 week ago

This hotel was clean and great place to stay while touring Old San Juan. We stayed there prior to taking our cruise. Food in hotel is plentiful and we'll prepared. Many places to eat and visit in immediate area.

Date of stay: November 2018
1  Thank Glenn S
Reviewed 1 week ago via mobile

Enjoyed my stay in Old Town San Juan, good location (15 minute walk to the fort), friendly helpful staff and nice room. My only suggestion would be to add some firm pillows to the room bc mine were super flat.

Date of stay: December 2018
Thank mycatfredisfat
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Questions & Answers
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GerardoCamacho
26 October 2018|
AnswerShow all 6 answers
Response from UmmKhaleelwaKharee | Reviewed this property |
No hay costo. Está incluido. There's no additional cost. It's included.
1
Vote
nakita j
27 September 2018|
AnswerShow all 4 answers
Response from Upekkhapr | Reviewed this property |
Nakita Old San Juan is so lovely if you take the time to enjoy it! I will offer inside scoop of many places that have been there for a long time, delicious and good prices! 1. I suggest an early waking up to begin with... More
1
Vote
Ctheworld21
14 September 2018|
AnswerShow all 11 answers
Response from Sonya S | Reviewed this property |
Wifi worked great for us! It even worked good at the rooftop pool. I was really only using social media and messaging to connect with people at home but it was good for us to do that. Uploading photos to social media went... More
0
Votes
Room Tips
"Cruise ships dock near hotel."
818glenns
1 week ago
Read review
"ask for a room with a view of the harbor"
claudiamO1448WX
2 weeks ago
Read review
"I would avoid the 9th floor near the pool and exercise facilities."
tlahuele
2 weeks ago
Read review
"Room 604 was great"
EddieS_12
4 weeks ago
Read review
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PRICE RANGE
US$189 - US$517 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton old san juan hotel san juansheraton old san juan hotel and casinosheraton san juansan juan sheratonold san juan sheraton
FORMERLY KNOWN AS
Sheraton Old San Juan Hotel & Casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
240
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