We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Condado Plaza Hilton

Booking.comUS$217*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$235*
US$217*
Great Deal
US$230*
US$230*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
The Condado Plaza Hilton
The Condado Plaza Hilton
Panoramas (96)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,634 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Condado Plaza Hilton
See the most recent reviews
Showing 4,328: English reviews
Reviewed 1 week ago via mobile

We stayed for 1 night pre cruise and it was a good location, close to the airport and cruise terminal. I wouldn't plan a longer trip because the beach is very small and the pool area was crowded. We did have a problem at the pool restaurant. Waited over 45 min and still no food. The manager of the restaurant...

 Report
Helpful?
Thank natashar222
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear natashar222, Thank you for taking the time to write a review. Your feedback is of the utmost importance to us and we apologize for the long waits you had in the restaurants. Please know your comments were shared with our Executive Committee to ensure it's used to improve. Thank you for giving us the opportunity to be of service....

San Juan, Puerto Rico
Reviewed 1 week ago

Lack of supervision. Housekeeping never remembered to come back. Vomit in pool was never cleaned. Pool bar very ugly. Room service never came in 2 days to fix a tv. I saw employees working and attending their own children at the pool.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Orlando A
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear Orlando A, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences you experienced. Your review was discussed in our Operational Meeting and our Directors are working on the investigations. Thank you for giving us the opportunity to be of service. Shall you consider to give us another opportunity, please contact me. Sincerely,...

Reviewed 1 week ago via mobile

We stayed for an extended week long trip. The bathrooms in the rooms in the second tower were way too small for even 2 people. They change sheets every 3 days. They don't tell you. I found a hanging tag in the bathroom behind the towels. In the middle of our stay a couple was given the room next door...

 Report
Helpful?
Thank Elizabeth S
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Elizabeth S, Thank you for taking the time to write a review. I'm sorry for the noise inconveniences you experienced and that you didn't like your room layout. Please know we have other room types that are deluxe and have bigger bathrooms. Changing the sheets every three days, if the guest hasn't checkout, is done as part of our...

St. Thomas, U.S. Virgin Islands
Reviewed 1 week ago

Not tonly far off the beaten path of restaurants and bars and genral stores. The price for military was extremely affordable and was definitely a place we would stay again prior to cruise departure. Efficient and good food in the cafe as well. Very attentive to patrons.!

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Chadwickbb
Long Island, New York
Reviewed 1 week ago via mobile

Coming here for easter weekend was okay. On the first day it took hours to check in and it was impossible to get in the pool area. Locals snuck into the resort. When we finally got to our room it looked updated and nice until i realized it had no dressers. Soon after we realized that the coffee area, closet,...

 Report
Helpful?
1Thank flyandtravel12
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi flyandtravel12, Thank you for taking the time to write a review. We greatly appreciate you letting us know your feedback. Please know that to be in our pool area every guest must be registered and in combination with Security, Pool staff and Front Desk, we make sure that this is executed. I'm glad to know you enjoyed your view...

Reviewed 1 week ago via mobile

Our family of four stayed at this hotel for six nights from 4/10-4/16. The pros were location and the number of pools. Unfortunately, there were more cons such as cleanliness, musty/dated halls and rooms, lack of poolside beach chairs (took us 45 minutes to find two chairs!!) and poolside service. We had to ASK to get fresh room towels and...

 Report
Helpful?
1Thank Patricia C
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear Patricia C, Thank you for taking the time to write a review. I apologize for the inconveniences you experienced. As I would like to further investigate, I'm having trouble getting your reservation information. Shall you'd like to discuss your stay, please contact me and we could go over the details. Sincerely, Carolina carolina.padin@hilton.com

TheTravelTruth
Reviewed 1 week ago via mobile

Pros -The staff was amazing! -Our room was impeccable aside from the sofa. -The location has beautiful views. -Our luggage was delivered promptly to our room. -Air conditioner worked wonderfully -Sheets were soft and clean and bed comfy. -TV worked well -Decor was up to date Cons -We had to wait in a very long line to check in after...

 Report
Helpful?
3Thank TheTravelTruth
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear TheTravelTruth, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences you experienced during your stay. Please know that I looked for your reservation and shared your comments with our Executive Team so your feedback can be used to continue improving as our guest's satisfaction is of the utmost importance. Thank you for...

Arecibo, Puerto Rico
Reviewed 1 week ago

Everything it good @ the Hotel. Good experience. The only thing is the need more atracctions for little kids. Just have a little slide for everyone. Just they need something for the kids to enjoy pool

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Rolando P
Charlotte, NC
Reviewed 1 week ago

We stayed at this hotel from April 11-April 14. We had room 1024 which faces the ocean. The hotel has two "towers." One faces the city and lagoon and the other faces the ocean and lagoon. CHECK-IN Check-in was easy. We arrived at 3PM and our room was ready. We had a king ocean view which came with a large...

 Report
Helpful?
1Thank OnAPermanentVacation
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hola OnAPermanentVacation, Thank you for taking the time to write such a detailed review about our property. I'm very pleased to read you had a great stay with us. The hammocks are truly the perfect place to relax, read a book, etc.. just as you exposed! I couldn't agree more. I would love to have you back in a non...

Grand Blanc
Reviewed 1 week ago

Snorkelling off the beach was OK, but the paddling in the lagoon was amazing. There are several manatees that will come to visit if you stop and wait nearby. Large rooms (small but small nice bathroom.) Friendly, helpful staff. Several basic restaurants on site.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank Susan H

3,167 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2598)
Viewed
Pool/Beach Area (321)
Viewed
Room/Suite (431)
Viewed
Bathroom (148)
Viewed
View from Room (266)
Viewed
Hotel & Grounds (439)
Viewed
Dining (53)
Viewed
Family/Play Areas (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
3:18
Videos (1)
Viewed
Other (929)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (465)
Viewed
Amenities (46)
Viewed
Beach (9)
Viewed
Business Junior Suite (43)
Viewed
City View Room (28)
Viewed
Family City View Junior Suite (43)
Viewed
Lagoon View Room (29)
Viewed
Laguna Junior Suite (40)
Viewed
Lounge Pool (16)
Viewed
Main Pool (50)
Viewed
Presidential Ocean View Suite (70)
Viewed
Superior City View Room (33)
Viewed
Superior Ocean View Room (33)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (104)
Viewed
Hotel & Grounds (26)
Viewed
Dining (4)
Viewed
Pool/Beach Area (9)
Viewed
Room/Suite (19)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (1)
Viewed
Other (40)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.5 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,776 reviews
1.2 km away
Sheraton Puerto Rico Hotel & Casino
6.9 km away
El San Juan Hotel, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices
7.4 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,115 reviews
6.5 km away
San Juan Water & Beach Club Hotel
28.2 km away
The St. Regis Bahia Beach Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €143 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Orbitz, Hotwire, HotelsforEveryone, Hotels.com, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
167 questions
Ask a question
New York

See all questions (167)

Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Refuse, if possible to be placed in the tower. Examine the room closely before accepting.”
  • mold
  • Falling apart
  • Mold
  • Mold
Gies45069, 27 Apr 2017 | Read review
“oceanview w/balcony on 2nd flr do NOT have chairs,standing room only. If this is a deal breaker for you request rooms on higher floor”
reds1115, 27 Apr 2017 | Read review
“Get oceanside if you can”
785bb, 26 Apr 2017 | Read review
“main building has better views and location but very small rooms”
Seana917, 25 Apr 2017 | Read review
“Standard rooms still have nice view”
X2996UFjenniferb, 19 Apr 2017 | Read review
5 of 5
Booking.com
US$217* /night
View Deal
Hilton.comUS$230
Expedia.comUS$230
TripAdvisorUS$217
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates