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The Condado Plaza Hilton

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4,632 Reviews from our TripAdvisor Community

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Showing 4,326: English reviews
ponce, Puerto Rico
Reviewed 26 October 2014

The staff was really helpful. Everything was impeccable from the furnishings to the pool. I really loved my room and the view was amazing. The beds are really comfortable and the quality of everything was great, from food to amenities in the room. Highly recommended.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frances L
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Frances L, It's great to know that you loved our amenities and services! That makes me so happy! Thank you for highly recommending us for future guests. If travel brings you back, feel free to contact me at Carolina.padin@hilton.com for reservations. Best wishes, Carolina

Santa Barbara, United States
Reviewed 25 October 2014

Nice hotel, with comfortable and well-furnished facilities (great bathrooms!), 2 nice choices to eat (a great restaurant for dinner), and the most wonderful view of the ocean, with the sound of the waves to put you to sleep and to wake you up. The salty swimming pool is a plus!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Catherine N
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Catherine N, Thanks for taking the time to write your feedback. Thank you for those wonderful comments of our property. I agree with you in every single one; specially the one of the Salt Water Pool being a plus, we are the only hotel that has one in all Puerto Rico. If travel brings you back, don't hesitate in...

Pasadena, United States
Reviewed 25 October 2014

Oceanside views, beautiful place, gorgeous swimming pools and beaches. Everything you would ever want! Go to the beach next to the hotel, and have a cocktail in the bar inside the pool! Trip advisor is making me write 200 characters, which is annoying because I have nothing to say other than this hotel was awesome!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Claire N
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Claire N, Thanks for sharing such a kind feedback of our hotel! The best scenario is the one you describe; nothing better than going to the beach and then having a cocktail on our swim-up bar. It's the perfect mood on vacation! Hope to have you back soon. Feel free to contact me for reservations at Carolina.padin@hilton.com Regards, Carolina

Oberlin, Ohio
Reviewed 24 October 2014

Had a wonderful trip. Staff was helpful, especially the front desk and housekeeping. The pool staff was great too,moving beach chairs as needed with a smile. Snorkeling is great at their beach, saw at least 40 species at various times and no need to swim great distances, tons of fish near rocks very close to beach. This is our fourth...

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Helpful?
1Thank E A
Carolina P, Guest Service Coordinator at The Condado Plaza Hilton, responded to this review

Saludos E A, Thanks for taking the time to write such a kind review of our staff and amenities. I absolutely agree with you on the snorkeling; it's awesome! The artificial indigenous themed reefs and the natural ones makes it's a fun adventure for everyone. I will inform your recommendation about the bar and breakfast service before 10am. Your recommendations...

Torrance, California
Reviewed 24 October 2014

We stayed in the "Lagoon" building for two nights in mid October, 2014. The hotel rooms and common areas look exactly like Miami Beach hotels in the 1950's. That would have been OK, but then I took a closer look at our room. The room/bathroom was NOT clean. Perhaps all of the "clean room" reviews were not from people who...

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Helpful?
1Thank Steven K
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Steven K, Thanks for sharing your experience. I will definitely review your comment with my Department Heads; I extend my most sincere apologies for the inconveniences you had with your room. I can pledge that this is not our praxis. If you would like to discuss your stay in detail, I can be reached at Carolina.padin@hilton.com At your service...

Yorktown Heights, New York
Reviewed 24 October 2014

Arrived at the Hilton on the 16th of October and initially stayed at Lagoon Tower which had smaller rooms and views of the Lagoon and city. My room had mold, the bathroom was a stand up shower and the AC leaked. I immediately called the guest services manager and she gave me an ocean view room and a 50 dollar...

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Helpful?
1Thank Mishell5310
Carolina P, Guest Service Coordinator at The Condado Plaza Hilton, responded to this review

Dear Mishell5310, It's wonderful to know that you loved our hotel and location! You're so right. Our hotel does have an excellent location. On our avenue you can find a variety of restaurants, bars and luxurious stores like Gucci, Louis Vuitton and Cartier. Hope to have you back with us soon! Please feel free to contact me at carolina.mello@hilton.com for...

Dallas, Texas
Reviewed 20 October 2014

My husband and I stayed in San Juan for 2 days. This hotel was the perfect choice in location. Easy access to the Old SJ area, Isla Verde and the airport. Our room was very clean, nicely appointed, and quiet. We had a city view,partly ocean view room, with a balcony. Nice shower, clean towels. Only thing I missed was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank FranCarrollton
ConradSanJuan, General Manager at The Condado Plaza Hilton, responded to this review

Dear Guest: thank you for your kind comments; my staff and I are glad you enjoyed your stay with us and found our hotel clean, and with great service. We all appreciate your comments and I particularly enjoy reading the description of our beach; it is exactly the way I describe it; and the fact that is so well protected...

Mayaguez, Puerto Rico
Reviewed 19 October 2014

The ocean view room with a sitting area is top-of-the-line: clean, bright, and well organized. Oh, and the stunning view every day! Plenty of storage space, a coffee maker, mini fridge, ample shower, and a comfy bed with good lighting separated from the main door and bathroom by a hall (very quiet, too). The cleaning service was excellent. It was...

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Helpful?
3Thank Ana K
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Ana K, Thank you for sharing your feedback with us. I absolutely agree with you on our views, they’re so wonderful! I’m so happy to know that you enjoyed our services and amenities. Hope to have you back at our property so you can enjoy our pool area, in other words, your backyard. We have fresh and salt water...

Adrian, Michigan
Reviewed 19 October 2014

We had an oceanfront suite with a balcony and also got a $30 credit for breakfast each morning at the Cafe Caribe. Nothing like starting your day having breakfast overlooking the beautiful ocean. The views from the hotel are stunning! - The hotel has a 2 different sections. One is on one side of the street and overlooks the ocean...

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Helpful?
3Thank bmtnb1
Carolina P, Guest Servces at The Condado Plaza Hilton, responded to this review

Hola bmtnb1, Thanks for sharing such a beautiful review! I’m so glad that you had a wonderful stay at our beautiful hotel. We hope to have you back soon with us! Don’t hesitate to contact me for reservations if travel brings you back. Best wishes, Carolina carolina.padin@outlook.com

Reviewed 17 October 2014

This hotel was very comfortable with nice bathrooms and a friendly staff BUT there was no room service and few very slow elevators. You could order food for take out BUT they give you a tiny cheap plastic fork which you can't eat with which is stupid when you are paying 40-50 for your meal. Also they show bicycles in...

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Helpful?
1Thank Ramona M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Ramona M, Thank you for taking the time to review our property and for giving us an opportunity to be at your assistance. I sincerely apologize for the miscommunication you experienced with bicycle rentals. I appreciate your comments and will share them with the management team. If travel brings you back, feel free to contact me and I will...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €144 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get oceanside if you can”
785bb, 26 Apr 2017 | Read review
“main building has better views and location but very small rooms”
Seana917, 25 Apr 2017 | Read review
“Standard rooms still have nice view”
X2996UFjenniferb, 19 Apr 2017 | Read review
“We had room 1024. Get a room on the ocean side as high as possible. It will provide great views!”
  • View from balcony
  • View from balcony
OnAPermanentVacation, 15 Apr 2017 | Read review
“make sure you get the room you reserved.”
jkim3, 14 Apr 2017 | Read review
5 of 5