We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Condado Plaza Hilton

Booking.comUS$230*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 7 more sites!
Professional photos
The Condado Plaza Hilton
The Condado Plaza Hilton
Panoramas (96)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,638 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Condado Plaza Hilton
See the most recent reviews
Showing 4,332: English reviews
Reviewed 15 December 2014

My wife & I loved this hotel. My very first experience upon check-in with Kendra far exceeded any other check-in experience I've had from any other hotel .... ever. From there on everyone was awesome all the way down the line, including the pool staff and our waiter in Cafe Caribe. I would & will recommend this hotel in the...

 Report
Helpful?
3Thank Michael M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Michael M, Thank you for sharing your experience. I'm very happy to know that you and your wife loved our hotel. Thank you for mentioning Kendra in your review; she's great. I will let her know about your comment, she's going to be really happy. Also, I want to thank you for letting us know that you will recommend...

Minneapolis, United States
Reviewed 15 December 2014

Read some negative reviews before staying in this hotel, but my experience was quite positive. I'm so glad I upgraded to an ocean view room. The view was fantastic. I thought the service was great. The room could use more lighting by the beds. Could not hear a lot of outside noise which was nice. Loved having a small refrigerator...

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
2Thank Deb J
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Deb J, Thank you for sharing your feedback. I completely agree with you; our ocean views are spectacular! Specially when you wake up in you open the balcony door to hear the waves and smell the fresh air. Really nice! Thank you for letting us know that you would recommend us to others. If travel brings you back, please...

Portsmouth, New Hampshire
Reviewed 12 December 2014 via mobile

I have stayed at the el San juan resort in isla verde and was a much nicer hotel than this for the price. The room was older with a view of the buildings roof. Also, somehow I ordered a sushi chef special roll at the noodle bar and should have been charged $18 and was charged $42 and there was...

 Report
Helpful?
2Thank sweethang1919
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear sweethang1919, Thank you for taking the time to write a review. I extend my most sincere apologies for the inconvenience you had at Eight Noodle Bar. Thank you for those kind comments about our front desk staff and pool areas. If travel brings you back, please feel free to contact me for reservations at Carolina.padin@hilton.com. At your service, Carolina

Portland, Oregon, United States
Reviewed 12 December 2014

Where to begin with this review... I was in PR for a national conference in November and traveled with some colleagues. Oddly enough I said yes to sharing a room with a colleague (I much rather have solo accommodations), and I never regretted, not even once. I booked a suite so that we would have enough room for the two...

 Report
Helpful?
1Thank Luz G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Luz Maria G, Thank you for taking the time to write a review. I'm very happy to know that you loved our hotel. And, I must say, you're so right about the sound of the waves crashing in the rock wall; it's so amazing. The best part is laying down in the hammocks and hearing that sound, love it!...

Charleston
Reviewed 11 December 2014

This hotel is old, and shows it. Cracks in walls, baths, doorways. All the money has been put into the Casino, pools, and bars. Elevator service is horrible- waiting, then floor skipping. Only saving grace - the kitchen's breakfast at Café Caribe. Decent food, and some staff members (Javier) outstanding in service.

 Report
Helpful?
2Thank Traveler090909
Reviewed 11 December 2014

Amazing!! Booked another hotel in San Juan that was awful so we made a switch to this one on a whim. Thank the universe that we did because this place made our trip. From the room, to the service, to the food, to the outside area... everything made us happy. The pool area is quite large with two different pools....

 Report
Helpful?
1Thank NoraGj
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear NoraGj, Thank you for sharing your feedback. I must tell you, just by reading your review I can see that you had an amazing time with us. It's makes me so happy to know that you and your friends enjoyed our amenities and services. And, about the hammocks, you're so right! There's nothing better than laying down in those...

Reviewed 10 December 2014 via mobile

This is a very nice hotel which is set up for business meetings. It has many meeting rooms to hold meetings and other activities. Rooms are ok. The bar area is nice but the waitresses need to be a bit more courteous and helpful.

 Report
Helpful?
Thank npena1020
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear npena1020, Thank you for taking the time to write a review. Thank you for letting us know that you liked our meeting rooms and that our bar area is nice. I will inform the bar manager of your concern about the waitresses. I can assure you this is not a custom. Delivering exceptional service has always been our priority....

Hillsborough, New Jersey
Reviewed 10 December 2014

We ended up going here and checking in only to realize they had major construction going on. Right by the pool. We had lunch after we checked in at the restaurant by the pool and quickly realized this was a deal-breaker. We were disappointed that they didn't even let us know before hand about the construction. We checked out and...

 Report
Helpful?
2Thank BellaVida625
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear BellaVida625, Thank you for taking the time to write a review. I'm truly sorry that you felt upset with the small repair we were making to illuminate the Salt Water Pool. We hope we could be of service in the future. Please feel free to contact me at Carolina.padin@hilton.com. Best, Carolina

Dallas, Texas
Reviewed 9 December 2014

We stayed at the Condado for 5 nights the week before Thanksgiving. It was a business trip for my husband, so we accompanied him with two elementary-aged kids. The hotel room had a modern design and was completely fine for the 4 of us. The bathroom was very modern and large, plenty of room for everything. The room had a...

 Report
Helpful?
Thank alinoel
Carolina P, Guest Services Coodinator at The Condado Plaza Hilton, responded to this review

Dear alinoel, Thank your for sharing your feedback. I'm very glad to know that you enjoyed your stay with us and that your two elementary-aged kids had so much fun. On our property you we have so much activities to do; not only for kids, also for the adults. We have snorkeling areas, water sports, activities running during the day...

Reviewed 9 December 2014

I really wanted to like this hotel but we were disappointed at the poor customer service by the concierge, restaurant and front desk staff. The cafe is over priced for the quality of the food. We called the front desk asking if we could get bottled water brought up to the room, which most hotels will do, but staff said...

 Report
Helpful?
Thank Sgholloman

3,167 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2598)
Viewed
Pool/Beach Area (321)
Viewed
Room/Suite (431)
Viewed
Bathroom (148)
Viewed
View from Room (266)
Viewed
Hotel & Grounds (439)
Viewed
Dining (53)
Viewed
Family/Play Areas (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
3:18
Videos (1)
Viewed
Other (929)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (465)
Viewed
Amenities (46)
Viewed
Beach (9)
Viewed
Business Junior Suite (43)
Viewed
City View Room (28)
Viewed
Family City View Junior Suite (43)
Viewed
Lagoon View Room (29)
Viewed
Laguna Junior Suite (40)
Viewed
Lounge Pool (16)
Viewed
Main Pool (50)
Viewed
Presidential Ocean View Suite (70)
Viewed
Superior City View Room (33)
Viewed
Superior Ocean View Room (33)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (104)
Viewed
Hotel & Grounds (26)
Viewed
Dining (4)
Viewed
Pool/Beach Area (9)
Viewed
Room/Suite (19)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (1)
Viewed
Other (40)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.5 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,777 reviews
1.2 km away
Sheraton Puerto Rico Hotel & Casino
6.9 km away
El San Juan Hotel, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices
7.4 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,115 reviews
6.5 km away
San Juan Water & Beach Club Hotel
28.2 km away
The St. Regis Bahia Beach Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €144 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, HotelsforEveryone, Hilton Hotels Direct, getaroom.com, Cancelon and HotelQuickly so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
167 questions
Ask a question
New York

See all questions (167)

Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the 8th floor in room 841. At the end of the corridor, nearest the lift which really only served the pool area.”
596nikkiv, 28 Apr 2017 | Read review
“Refuse, if possible to be placed in the tower. Examine the room closely before accepting.”
  • mold
  • Falling apart
  • Mold
  • Mold
Gies45069, 27 Apr 2017 | Read review
“oceanview w/balcony on 2nd flr do NOT have chairs,standing room only. If this is a deal breaker for you request rooms on higher floor”
reds1115, 27 Apr 2017 | Read review
“Get oceanside if you can”
785bb, 26 Apr 2017 | Read review
“main building has better views and location but very small rooms”
Seana917, 25 Apr 2017 | Read review
5 of 5
Booking.com
US$230* /night
View Deal
TripAdvisorUS$230
getaroom.comUS$235
Expedia.comUS$230
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates