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The Condado Plaza Hilton

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4,546 Reviews from our TripAdvisor Community

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Showing 4,249: English reviews
Miami Beach, Florida, USA
Reviewed 6 November 2014 via mobile

Well my room had no hot water. I called at around 8pm no one came and then around 9pm I called again and said don't come I'm going to bed. When I left they offered me a $30 discount off my bill. I didn't accept because my comfort does not have a price and I needed to prove a point....

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Helpful?
Thank Leslieperez077
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Leslieperez077, Thank you for sharing your feedback. I extend my most sincere apologies for the inconveniences you experienced. I can pledge that those situations are not common on our property. We are truly committed to ensure that all our guests feel cared for, valued and respected. I would like if you gave us another opportunity to make it right;...

Atlanta, Georgia, United States
Reviewed 6 November 2014

The Condado Plaza Hotel falls short of the great experience that I had as guest when it was the Conrad Plaza. The accommodations are not up to standards and REALLY needs to be updated immediately. However, Kendra and Carol at the Front Desk were very professional, attentive and provided OUTSTANDING customer service.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Diamond_Member2013
Newark, New Jersey
Reviewed 5 November 2014

First time in Puerto Rico and we hit a few snafus when we checked in. I emailed Carolina and she did everything that was needed to make it right. They allowed us an early check in which is nice. The pool staff was awesome and polite. Overall, all staff was great. I am giving this four stars based on the...

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Helpful?
1Thank Ariaceliz O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Ariaceliz, It was an honor being at your assistance and helping in any way I could. I'm so happy to know that you enjoyed our amenities and services. I hope to have you back soon with us! Please don't hesitate to contact me for future reservations. Take care! Best, Carolina

Miami, Florida
Reviewed 5 November 2014

My boyfriend and I just came back from staying at this hotel. We spent five days, four nights. We selected this hotel, because of its accessibility. My bf is disabled and confined to a wheelchair and after lots of research we settled for this hotel for a few reasons: Hotel Accessibility: 1. All pools and hot tubs have chair lifts...

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Helpful?
4Thank detrini868
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear detrini868, Thank you for writing such a detailed review. I completely agree with you on our hotel accessibility. Being able to satisfy each of our guests needs is one of our most important goals. I do sincerely apologize for the inconveniences you experienced; specially the emergency issue of the elevator, which fortunately is now solved. Thank you for choosing...

Reviewed 4 November 2014 via mobile

By far the worst hotel I've ever stayed at. The guest elevators have been out for more than two days now. They've opened the service elevator but it takes FOREVER especially considering my room is on the top floor. Who knows when the elevators will be back for use. The room is very dirty. When I first checked into the...

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Helpful?
Thank Brianne R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Brianne R; indeed, very early on Monday morning a thunderstorm affected the electrical system of the guest elevators of the building were you stayed, and for the past 62 hours the elevators serving this tower have been out of order. Since Monday morning our own maintenance staff, together with the elevator company, have been diligently working with this equipment...

Bogota, Colombia
Reviewed 4 November 2014

The hotel is placed in an excellent place, close to restaurants, the beach, stores and everything in the beautiful San Juan. The rooms are large enough and the bathrooms are big and clean. The balcony in the room allows you to enjoy a nice view to the city or the sea.

Review collected in partnership with Hilton Hotels & Resorts
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3Thank Patricia V
Sacramento, California
Reviewed 3 November 2014

My husband and I stayed at this hotel the day we arrived back from a cruise. I had emailed Carolina, the manager about some medical supplies that would be delivered for us. She went out of her way to make sure our room was waiting and our package was stored for us. While we waited to get our key, we...

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Helpful?
1Thank KIKI95632
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Hi Miriam, Thank you for such a wonderful review. I'm pleased to know that this is the best hotel you have stayed in a long time. It was pleasure being at your service and helping you in any way I could. I'm so happy to know that you and your husband enjoyed our services and amenities. Hope to have you...

New York
Reviewed 3 November 2014

Great place to visit. You need to rent a car if you want to see places. Is not close to many attractions. I had a great time with my spouse. PS. Is Gay Friendly. The pool is nice. The beach area is small.

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2Thank Jael E
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jael E, Thank you for taking the time to write a review of our property. I'm so glad you had a great time with your spouse and you enjoyed your visit. If travel brings you back, feel free to contact me for reservations. I can be reached at carolina.padin@hilton.com Regards, Carolina

Surfers Paradise
Reviewed 3 November 2014

Nice comfortable hotel with great pools and it's own small beach that is good for swimming for all ages and a little snorkeling. Good rooms and restaurants and great casino. All the staff were extra friendly and very well trained which is a testament to the management. The surrounding area is somewhat run down with terrible sidewalks and derelict buildings...

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1Thank jimandros
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear jimandros, Love your review's title! Thank you for sharing your experience. I'm so glad to know that you enjoyed our amenities and services. And the snorkeling at our beach, wow! I personally love it! We have available artificial indigenous themed reefs and natural ones also. It's such a fun adventure for families and friends. Hope to have you back...

Bloomington-Normal, Illinois
Reviewed 3 November 2014

The hotel is wonderful and the staff is very friendly and helpful. Wilson greet us at the front desk and was informative and patiently answered all our questions. The rooms are spacious, loved our balcony and the pools, hot tubs and beach were lovely. The hotel is a bit dated, but the location more than makes up for it. You...

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Helpful?
1Thank kbyrd39
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear kbyrd39, Thank you for writing that our hotel is wonderful and our staff is friendly and helpful. I will let Wilson know your comment; he's going to be really happy. I agree with you on our location; we have so many things to do and see just by walking the Ashford Avenue. If travel brings you back, you may...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €142 - €339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Despegar.com and Agoda so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
158 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5