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The Condado Plaza Hilton

CancelonUS$256*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$265*
US$256*
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US$265*
US$265*
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The Condado Plaza Hilton
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4,698 Reviews from our TripAdvisor Community

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Showing 4,387: English reviews
Palos Hills, Illinois
Reviewed 16 February 2015

We chose this hotel because of location. We were traveling with our 5 month old baby for a first time, and preferred to be in the city, within walking distance of stores and ammenities and close to beach. Nice service, but little slow, close proximity to stores , restaurant and Old town. Rooms were updated recently, but hotel lis older...

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1Thank Joanna P
Reviewed 15 February 2015

I was a bit worried about staying here after recent reviews but I was pleasantly surprised with our overall experience. Originally, we booked a city view room but decided to upgrade to an ocean view room. I emailed Carolina about two weeks before our stay. She was professional and quickly fulfilled our request. She sent a confirmation email to us...

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2Thank Sweeshley
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Sweeshley, Thank you for sharing your experience. Guest feedback is very important to us and I apologize for the noise inconvenience you encountered in your room. We strive to provide the best for all of our guests; I will report this situations to our maintenance team. As we ensure all of our guests feel cared for, valued and respected....

singapore
Reviewed 15 February 2015 via mobile

Stayed here for 12 days for a business trip. Stayed on the 10th floor. Hotel service is good but they always forgot to give the laundry slip after used and you need to call them constantly. Walkable to ashford area where there are restaurants. Though its at a corner of the street, its good for traffic as ashford ave is...

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1Thank snowapple
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear snowapple, Thank you for sharing your feedback. Definitely, our location is very convenient. In the avenue that we're located one can find a variety of bars, restaurants, plazas, beaches and luxurious stores such as Louis Vuitton, Cartier and Gucci. Also, just around 10 minutes in car, we have the Old San Juan and the Convention Center. We hope you...

Brisbane, Australia
Reviewed 13 February 2015

You know that saying (might be from The Simpsons) "it's not that we don't understand, it's just we don't care!" well it epitomises the attitude of the management staff and filters all the way down! We stopped having our free breakfast because of 'attitude' dished out to everyone, plus 'orrible food!! Couldn't believe it of Hilton. We travel a lot,...

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8Thank Shirley M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Shirley M, Dear Ladyy Deee, Thank you for sharing your comments about your recent stay with us, we do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations and services. Please accept my most sincere apologies for the service issues that affected your stay at our resort. We take pride on...

Toronto
Reviewed 12 February 2015

We enjoyed our stay here. The hotel is well located for walking into the nightlife and restaurant scene in Condado but is not really walkable to Old San Juan. Taxis are $15 each way. We upgraded to an oceanview room which had a balcony and a beautiful view. It had up to date decor and was very clean. All the...

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3Thank Bequia_bound52
Reviewed 12 February 2015

I was very dissatisfied with my stay---stay elsewhere....unless you like cock roaches, phones that do not work,lousy breakfast,noisy rooms that have a foul pungent odor, lousy overpriced food----and on and on and on....

Review collected in partnership with Hilton Hotels & Resorts
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2Thank 925scottf
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear 925scottf, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work with our maintenance and housekeeping teams to ensure...

Eau Claire, Wisconsin
Reviewed 11 February 2015

My friends and I had a nice time at this hotel. Our ocean view room was all worth the extra $. Don't hesitate to ask the staff for fun places to go and eat. Carlos the doorman was very friendly and helpful. There are a lot of nice places to eat near the hotel. Waikiki restaurant not far from the...

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2Thank Lalaine G
Sydney
Reviewed 11 February 2015

Poor decor No feel of luxurious Gimmick: so-call "complimentry" internet is actually added/included in the "Room Service Charge". Did I have a choice? NOP! Was it fair? NOP! Did not try the expensive restaurant, but tried the others within the hotel complex - to me, the food was worst than food hall in a shopping mall. The fact that the...

Review collected in partnership with Hilton Hotels & Resorts
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Thank TravelQuiteALot
Reviewed 10 February 2015 via mobile

At first glance this hotel seems nice enough, but as soon as we stepped inside I could smell what I would describe as a wet towel smell...just sort of damp smelling. Check in was simple. The rooms are ok, but definitely in need of some detailed cleaning and updating. Housekeeping was less than thorough on the one occasion we had...

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3Thank jojocc1
Stevensville, Canada
Reviewed 9 February 2015 via mobile

We have stayed at this property twice now and have enjoyed the stay both times. Staff is very personable. Rooms are nice and clean. There is a wonderful lagoon to swim and a pool with water slide for the kids. Great scenery at night for a walk. Close to the cruise port, short cab ride. I would stay again!

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5Thank Kaycountry
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear kaycountry, Thank you for sharing your experience. It is great to read that this was your second time staying with us and you enjoyed both of them. I must agree with everything that you included in your review. We do work hard with all the departments as a team to provide our guests with the best experience. If travel...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €144 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Booking.com, Hilton Hotels Direct, Hotwire, HotelsforEveryone, getaroom.com, Cancelon, HotelQuickly, HRS and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor better views, great pre cruise for Disney”
StevieK_13, 24 May 2017 | Read review
“Beach side rooms are extra but worth it..”
bobm664, 22 May 2017 | Read review
“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
5 of 5
Cancelon
US$256* /night
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Prices are for 1 room, 2 adults
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