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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,459 Reviews from our TripAdvisor Community

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Showing 4,165: English reviews
Boise, United States
Reviewed 15 November 2014

The hotel room was really dirty. The linens on the bed seemed clean and it was comfortable, so we slept well and the view of the ocean was lovely. The pools were perfect - not too crowded. BUT - do not expect that your room has been cleaned at all. Our toilet, floors and all surfaces were dirty and despite...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Riley C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Riley C, Thank you for sharing your feedback. It's wonderful to know that you were comfortable at your bed and you enjoyed your ocean view. I do apologize for the room inconvenience you experienced. Your feedback is really important to us, as we communicate with all the maintenance and housekeeping teams to ensure that these issues are solved. We...

Reviewed 14 November 2014 via mobile

This was by far horrible .The room bearly cleaned and staff not helpful they actually called at 11pm to tell us problem with card after staying there several times spending lots of $$ there im in Hilton honors club member and was told get out of bed get cash! They also screw you on room charges losing bills and trying...

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5Thank Angelique R
Indianapolis, Indiana
Reviewed 13 November 2014

Amazing location, superb staff, beautiful hotel - I wish I was still there! We stayed there after our cruise and had two days of wonderful relaxation. The staff was friendly and helpful. The hotel is uniquely situated to be one of the few in the area with a useable beach and the pool area is very well designed to allow...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Patience G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Patience G, Thank you for sharing your feedback and for choosing us to be at your service. I'm so happy to know that you enjoyed our pools, beach and services; and that you would stay with us again. I completely agree with you on our pool design; we have fresh water pools and a salt water pool, being the...

NJ
Reviewed 12 November 2014

Like other reviewers have said, the room needed extra cleaning, luke warm shower, elevator not working, small tv, and yes, hairs on the floor. AND we had egg on the comforter. My friend called to have the room vacuumed and egg removed. They vacuumed. And 'cleaned' the egg off...I say 'cleaned' since one would HOPE they would have REPLACED the...

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Helpful?
2Thank mizla
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos mizla, Thank you for taking the time to write a review. I'm glad you enjoyed our location. I do apologize for the inconveniences you experienced with your room. Guest feedback is incredibly important to us and I'm going to share your comment with the department heads. Please feel free to contact me at Carolina.padin@hilton.com if you would like to...

Kokomo, Indiana
Reviewed 12 November 2014

This hotel is good for a pre-cruise or post-cruise. Lots of things within walking distance. The main part of the hotel overlooks the water. The section opposite (catwalk to get to it) overlooks the bay. Nice pool area. Dennys restaurant. Casino. Close to the RCCL cruise terminal. Rooms were clean & nice.

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Helpful?
1Thank Gae M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Gae M, Thank you for sharing your feedback. It's great to know that you liked our location and amenities. I hope that for the next reservation you could stay a few more days with us. Please don't hesitate to contact me for reservations at Carolina.padin@hilton.com Always at your service, Carolina

Washington DC, District of Columbia
Reviewed 12 November 2014 via mobile

Visited this hotel for my anniversary and was beyond pleased. The rooms are great, the service is great, the pools are great, the bars are great. Everything is absolutely amazing! The beach was just okay but the pool is right there so I did not have a problem going back and forth in between the two.

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Helpful?
2Thank ElleEye
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear LuellaAl, Thank you for taking the time to write a review. It's wonderful to know that you enjoyed our amenities and services. We hope that for your next anniversary you plan to stay with us again. Please feel free to contact me for future reservations. I can be reached at Carolina.padin@hilton.com Kind Regards, Carolina

Livermore, California
Reviewed 11 November 2014

1960s hotel on the coast, San Juan, Ashford Street hotel district. Restaurant and bar prices are high and both found are better at nearby businesses. All suites are in an attached tower complex across the street and have limitrd ocean views. Regular rooms have ocean and lagoon views, go figure! Parking is secure and beneath hotel entry. Starbucks, Dennys, and...

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Thank Mainers2
Douglasville, Georgia
Reviewed 11 November 2014

My wife and I stayed there for a night at the end of October before departing on a cruise. The hotel staff was courteous, friendly, and always willing to help out. The location is ideal for people who have business in down town San Juan or spend time exploring Old San Juan. When we first hit the level of our...

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Helpful?
2Thank RumJourney
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear RumJourney, Thank you for taking the time to write a review of our property. It's wonderful to know that you enjoyed our rooms, amenities and services and that you had a great time with your wife. Definitely, our Scoutabout Scavenger Hunt is a plus for families; it's real fun and you get to discover historical facts of our hotel....

Reviewed 11 November 2014

Hotel is very quiet but and can use a little TLC but staff was very friendly. Pool area and views are beautiful. Rooms were small but who cares bed was comfortable and room was clean. Walking distance to a lot of good restaurants and bars. Would definitely stay again.

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Helpful?
Thank mjtowny
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos mjtowny, Thank you for taking the time to write a review. I'm so glad to know that you enjoyed our amenities and services. I absolutely agree with your review's title and our location. We are the only hotel located between the Atlantic Ocean and the Condado Lagoon; our ocean and lagoon views are wonderful. Plus, we have a great...

Kampala, Uganda
Reviewed 11 November 2014

I went to San Juan, Puerto Rico with a group of 10 friends. We had a group booking which made flights and the Hilton Condado very affordable! We arrived and the views are the 1st thing that get you! The hotel is clean, the rooms are modernly designed and clean. First place you want to go to is the pool...

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Thank MagzUg

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €152 - €350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hilton Hotels Direct and Hotels.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
147 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get the ocean view suite.”
  • Living room of suite..our pre dinner hang out
 of 5 bubbles fef5, 18 Feb 2017 | Read review
“Spend the money and go ocean front!!!”
  • Main room
  • Walk-in view
  • Bathroom
  • Balcony view
 of 5 bubbles DeepWreckDiver, 18 Feb 2017 | Read review
“Spend the extra money for an ocean view room”
 of 5 bubbles tiamarie09, 16 Feb 2017 | Read review
“Ocean View Rooms Nice; but might hear a planes approaching the airport; was not a problem for us (was not very frequent)”
 of 5 bubbles leog791, 15 Feb 2017 | Read review
“Ocean side in the beach tower is the best view and the weekend street noise was surprising on the lagoon side as well.”
 of 5 bubbles WBostwick, 15 Feb 2017 | Read review
5 of 5