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The Condado Plaza Hilton

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4,331 Reviews from our TripAdvisor Community

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Showing 4,053: English reviews
Hollywood, Florida
Reviewed 1 October 2014 via mobile

This Hotel never ceases to amaze me. I am having my wedding here May 2015. The staff is so amazing and accommodating everyone always wearing a smile and is always eager to help. Me & My family visited during a political convention and the hotel was rather busy, but Carol in Guest Services is so lovely and amazing upgraded us...

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Helpful?
Thank SCollins517
Management response:

Dear SCollins517, I appreciate you taking the time to write a review of our property. Thank you for writing such kind comments and for the room suggestions you provided. Our staff constantly works as a team, so we can deliver the exceptional customer service every guest deserves. If travel brings you back to Puerto Rico, please contact me for reservations....

Oregon
Reviewed 1 October 2014

I 'grew up' in this hotel as this was my grandmother's favorite hotel during my childhood. I have very fond memories of it. I love the renovations but the main attraction is the view...I was highly disappointed to see $5 plastic chairs in the balconies; not only are they uncomfortable but not up to par with the "Hilton experience". I...

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Helpful?
1Thank jakesterOR
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear jakesterOR, Thank you for sharing your feedback with us. Also, I want to thank you about your kind comments of our renovation; and you're right about our views, it's the main attraction. My apologies for the inconveniences you experienced with the chair and corridor noise. I would like to explain the plastic chairs detail, they're temporary meanwhile the new...

Valdosta, Georgia
Reviewed 29 September 2014

The wife and I dropped in here off of a Priceline deal for one night pre-cruise last week. There wasn't much to see after dark, but the hotel is on an island in old San Juan. There is a lagoon as well as oceanfront view. We were on the 8th floor and were able to see water on every side....

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Helpful?
1Thank kbroski42
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear KBFam2011, I’m glad to know that you enjoyed our property and services. Hope to have you come back soon to enjoy more of our amenities. For your next stay, feel free to contact me for reservations. Sincerely, Carolina Padin De Mello carolina.padin@outlook.com

Atlanta
Reviewed 29 September 2014 via mobile

Stayed here one night. Reserved three rooms. We were allowed to check in early which was great! Front desk service was excellent We had city view rooms, we could see the ocean as well from our room. My mom had a issue with the refrigerator in her room leaking and my husband got stuck in the elevator on checkout day....

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Helpful?
2Thank teresa g
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Teresa g, Thank you for writing a review for our property. I’m delighted to know that you enjoyed our services. Also, I apologize for the inconveniences you experienced. I will be looking forward to having you again with us. Please contact me for reservations. Warmly, Carolina Padin De Mello carolina.padin@outlook.com

Miami Beach, Florida
Reviewed 28 September 2014

I'm just having a good time with the family during my stay in Puerto Rico, got a deal with my daughter in law discount. Upon arrival looked okay but sense a feeling once I gave the fam n friends discount form like "OMG" is one of those and gave us a street view having ocean view. Things has changed in...

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1Thank Boricua51
Burke
Reviewed 27 September 2014

If you want to gamble, swim in salt water, swim in fresh water, take an ocean-view stroll, paddle-boat, shop, dine all over, bike, see the sights, or just plain chill, you will love this place. The rooms are comfortable, the staff was courteous (despite being overly busy), and the parking was convenient and reasonably priced, considering one is in a...

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Helpful?
Thank Edclint
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Edclint, Thanks you for the kind comments and for taking part of your time to review our property! I agree in every detail that you mentioned. If travel brings you back to Puerto Rico, please don’t hesitate to contact me for reservations. Regards, Carolina Padin De Mello carolina.padin@outlook.com

New York, United States
Reviewed 24 September 2014

The hotal itself is very nice, clean and beautiful, However the staff isn't the best. We dealt with attitude after attitude. We aren't picky people however we do deserve a certain level of hospitality. I nice welcoming smile would have been nice and less attitude from lobby attendant and parking staff.

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Helpful?
3Thank Rufus, D M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rufus, D M, Thank you for sharing your feedback of your recent stay. Thank you for your kind comments of our facilities. I want you to know that I'm going to address the staff issues you encountered. Delivering outstanding service is our priority. Hope to have you back soon at our property. Please don't hesitate in contacting me for...

Tampa, United States
Reviewed 24 September 2014

You will be surprised you daily rate increases almost 40 USD per day with the resort fee and taxes. Other than that the stay was pleasant, the service and installations were good but the salt pool and the laundry room were closed for repairs.

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Helpful?
2Thank Hernando O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Hernando O, Thank you for taking the time to review our property. I apologize for the confusion and inconveniences you experienced. We provide the complete information of the not included resort fee and tax information in the reservation details. For our guests enjoyment, the salt pool is already opened and the laundry room will be soon. I hope you...

Romulus, Michigan
Reviewed 22 September 2014

My husband and I stayed at this hotel for 5 days from June 30th until July 5th for our honeymoon. Check in was very fast as well as check out. We had a junior suite and it was very nice well cleaned the bed was actually comfortable. All staff was very helpful with everything we needed. We were bummed that...

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Helpful?
2Thank Tsawyer88
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Tsawyer88, I'm so pleased to know that you enjoyed our facilities and services. I absolutely agree with you about the view from your room. Our ocean and lagoon views are beautiful. If your next travel brings you to Condado, please don't hesitate in contacting me for reservations. Warmly, Carolina Padin De Mello carolina.padin@outlook.com

Reviewed 21 September 2014 via mobile

What a horrible experience. This hotel is split into two towers. To access the second tower you must go through a glass walk way over the street. This walk way smells like 1000 people rubbed their armpits on the carpet after a gym session. Upon check in I opened the sort to my first room surprise: still occupied. The second...

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Helpful?
7Thank EricaMNewtown
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear EricaMNewtown, Thank you for taking the time to write a review about your recent stay at our hotel. I wish we could have discuss this during your stay. I deeply apologize for all the inconveniences you experienced. I want you to know that the comments we receive from our guests are taken very seriously and your feedback will help...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: €155 - €333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Odigeo, Priceline and Hotels.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the ocean or the lagoon have great views.”
 of 5 bubbles bbrackin1, 5 Dec 2016 | Read review
“Get the Ocean View Tower and Ocean View side. Well worth it. Don't book Accessible room if you don't need it.”
 of 5 bubbles BMac2005, 4 Dec 2016 | Read review
“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
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