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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    24/12/2017 25/12/2017
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    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,933)
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    1,531 - 1,535 of 4,601 reviews

    Reviewed 13 July 2015

    I went back and forth on whether to stay at this hotel or the Caribe Hilton. I made the wrong choice. The two hotels do not begin to compare. The facilities and amenities at the Caribe Hilton are worlds above those at the Condado Plaza...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank Michele G
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 21 July 2015

    Dear Michele G, Thank you for taking the time to share your experience. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank...More

    Reviewed 13 July 2015

    The hotel is a great looking hotel and great looking amenities. Great location right on the ocean with wonderful views. But our guestroom experience left quite a bit to be desired. We checked in early for our reservation knowing that our room was not ready...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank lindsaym719
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 21 July 2015

    Dear lindsaym719, Thank you for taking the time to write a review for our property. We are sorry that you had a disappointing experience with your room. Our Housekeeping Director is notified of this issue and she will be investigating accordingly. I can assure you...More

    Reviewed 12 July 2015

    Be sure to request Tony at the Aqua Bar & Grill - he will provide you with great service like he did for me and my family during our stay for a week. Facilities are a bit dated, but service and the main pool area...More

    Thank Larry S
    Reviewed 12 July 2015

    Disappointed. I travel a bit and I am a Hilton rewards member and I will provide my rewards# to the hotel management team upon request. I wanted to stay near Old San Juan to enjoy the sights, but also wanted beach access. Based on previous...More

    2  Thank Louie T
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 16 July 2015

    Dear Louie T, Thank you for sharing your experience and pictures of the room. Please accept my sincere apologies for the room mishaps your encountered. Your review was shared with our Housekeeping and Engineering Directors and they sent a team member right away to fix...More

    Reviewed 12 July 2015

    Very impressive, top quality hotel with accessibility to all San Juan & Condado areas near to you. I really enjoyed to stay on this hotel, i would definitely recommend it to everyone. If you know HH is the best and you would not regret it.........

    Review collected in partnership with Hilton Hotels & Resorts
    Thank Jonathan R
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    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$202 - US$345 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #7 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, getaroom.com, Priceline, HotelsforEveryone, TripOnline SA, Orbitz, HotelQuickly and Cancelon so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1581)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
    Nearby
    Nearby HotelsSee all 161 hotels in Puerto Rico
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    Ask a question
    Questions & Answers
    jagrchtybo13
    12 November 2017|
    Answer
    Response from Carolina P | Property representative |
    Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
    0
    Votes
    Carol F
    27 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    John C
    19 August 2017|
    AnswerShow all 10 answers
    Response from JamesCindyG | Reviewed this property |
    No. But a taxi is only about $20
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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