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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
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    9/10/2017 10/10/2017
    Traveller (2779)
    Room & Suite (1079)
    Pool & Beach (429)
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    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (170 reviews)
    “lagoon side” (111 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Condado Plaza Hilton
    Special Offer: Free Night + $100 Credit
    Hotel deals
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    Rooms
    9 Oct10 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,912)
    There are newer reviews for The Condado Plaza Hilton
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    1,511 - 1,515 of 4,582 reviews

    Reviewed 13 July 2015

    The hotel was very old and the room was dirty upon arrival. In addition, the beach is incredibly small and the beach chairs provided are old and worn out. The pool was nice but you have to get there early to get a seat. I...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank Kristen L
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 21 July 2015

    Dear Kristen L, Thank you for taking the time to write a review for our property. We are sorry that you had a disappointing experience during your stay with us. Our Department Heads are informed of the room dirty upon arrival inconvenience. Your feedback will...More

    Reviewed 13 July 2015

    I went back and forth on whether to stay at this hotel or the Caribe Hilton. I made the wrong choice. The two hotels do not begin to compare. The facilities and amenities at the Caribe Hilton are worlds above those at the Condado Plaza...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank Michele G
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 21 July 2015

    Dear Michele G, Thank you for taking the time to share your experience. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank...More

    Reviewed 13 July 2015

    The hotel is a great looking hotel and great looking amenities. Great location right on the ocean with wonderful views. But our guestroom experience left quite a bit to be desired. We checked in early for our reservation knowing that our room was not ready...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank lindsaym719
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 21 July 2015

    Dear lindsaym719, Thank you for taking the time to write a review for our property. We are sorry that you had a disappointing experience with your room. Our Housekeeping Director is notified of this issue and she will be investigating accordingly. I can assure you...More

    Reviewed 12 July 2015

    Be sure to request Tony at the Aqua Bar & Grill - he will provide you with great service like he did for me and my family during our stay for a week. Facilities are a bit dated, but service and the main pool area...More

    Thank Larry S
    Reviewed 12 July 2015

    Disappointed. I travel a bit and I am a Hilton rewards member and I will provide my rewards# to the hotel management team upon request. I wanted to stay near Old San Juan to enjoy the sights, but also wanted beach access. Based on previous...More

    2  Thank Louie T
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 16 July 2015

    Dear Louie T, Thank you for sharing your experience and pictures of the room. Please accept my sincere apologies for the room mishaps your encountered. Your review was shared with our Housekeeping and Engineering Directors and they sent a team member right away to fix...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$168 - US$379 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, HotelPower, Travelocity, Hotels.com, TripOnline SA, Orbitz, Hotwire, HotelsforEveryone, Cheap Tickets, HotelQuickly, Cancelon and getaroom.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
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    Traveller (2779)
    Room & Suite (1079)
    Pool & Beach (429)
    Dining (58)
    Hotel & Grounds (1582)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (12)
    Nearby
    La Concha Renaissance San Juan Resort
    7,582 reviews
    .85 km away
     
    Caribe Hilton San Juan
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    .52 km away
     
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    1.25 km away
     
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Carol F
    27 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    John C
    19 August 2017|
    AnswerShow all 10 answers
    Response from JamesCindyG | Reviewed this property |
    No. But a taxi is only about $20
    1
    Vote
    Paul W
    7 August 2017|
    AnswerShow all 4 answers
    Response from agallo2017 | Reviewed this property |
    Pikayo is expensive, we did not snorkel but did the rain forest which was awesome, their are great places to eat on the avenue and in Old San Juan which I put my reviews...
    1
    Vote
    Room Tips
    "Visit Hilton Honnors"
    Read review
    "The rooms on the 6th floor were excellent....great view."
    Read review
    "Ocean View Tower"
    Read review
    "Tour bus for travel !!"
    Read review
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