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Caribe Hilton San Juan

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#19 of 46 Hotels in San Juan
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1 room 2 adults 0 children
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Caribe Hilton San Juan
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6,758 Reviews from our TripAdvisor Community

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Showing 6,324: English reviews
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Statesville, NC
Reviewed yesterday NEW

Check in was handled efficiently, even though we were early they made us feel welcome. The grounds and rooms are meticulously maintained. Pools are very clean. Beach area also clean. One of the most helpful employees was Xayanna who helped smooth the interactions we had with the local tennis "pro" who was anything but professional. She was a charmer who...

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Helpful?
Thank 40yearOldGirlScout
Dearborn, Michigan, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017

We were lucky enough to get an Ocean view room which definitely gave us something to look out at every morning and night. Unfortunately the room itself just felt a bit dated overall. We could quite place one thing overall that was lacking but you could definitely feel this place was quite the spot in its hay day. I really...

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Helpful?
1Thank RJMontalvo
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear RJ Montalvo, Thank you for taking the time to share your experience about your recent stay at our hotel. It is pleasing to know you love many aspects of our hotel including our Snuba water sports, variety of restaurants offering phenomenal drinks and great dishes. We appreciate your feedback with respect to your recent stay in our property; it...

Hillsdale, New Jersey
Reviewed yesterday NEW

It's been a couple of years since I've been to this hotel, but this was my third time here. Everything was just as great as the last time I was here. There were a couple of minor things that I wish were avoided (see below), so unfortunately I had to give this hotel stay a 4 star experience. I always...

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Helpful?
Thank Daniel C
Camden, New Jersey
Reviewed 2 days ago NEW

Disappointing on prices, fees , quality of food and drinks. The room with double beds very small and outdated. The pool, hammocks ams the tropical gardens were very nicely kept. Location is nice because of privacy.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gilde A
Virginia Beach, Virginia
Reviewed 3 days ago NEW

Shout out to Hiriam for making our stay last week extra fun! Thanks for the great service every day and always having a smile on your face. Every day at the pool was extra fun b/c of you! We love your drinks, keep shaking!!

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Helpful?
Thank hopethompsoncoas2017
Reviewed 3 days ago NEWvia mobile

Me and my 3 children stayed here and had a great time. The swimming pool and private beach was very nice (except the iguana's and lizards crawling around;im scared of reptiles). The rooms could have been more updated especially for the price of this resort. The staff were friendly. Make sure to eat breakfast at palmeras restaurant the buffet is...

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Helpful?
Thank Lorraine C
Mays Landing, New Jersey
Reviewed 3 days ago NEW

Security seriously tried to stop us from taking pool towels on a snorkeling tour! What hotel expects guest to bring beach towels on vacation?! There is a reason they take a credit card for deposit and make you sign towels out...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Danielle P
salisbury uk
Reviewed 3 days ago NEW

Have just returned from spending 4 days at the Caribe Hilton, first impressions of the place when we arrived were good, beautiful setting and well keeps grounds. From there on things deteriated. The reception was understaffed, it took a very long time to be attended to to book into our rooms when we eventually got to our rooms they were...

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Helpful?
1Thank wendy c
Arlington, United States
Reviewed 4 days ago NEW

The staff was extremely helpful and courteous. The concierge helped us navigate whatever outings we wanted to go on, and the restaurant staff could not have been more friendly. I absolutely love the service Hiltons give. The location on the beach and an easy cab ride into Old San Juan makes this an ideal place to stay.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 712darrellc
Newport News, Virginia
Reviewed 5 days ago NEW

Room not clean and pissy smelling. Desk staff very rude. Food trays was in the hallway the day that we arrived and was still there the day we departed. Staff move us to another room with one bed for four adult then moved us the next day to another room. That was just bad as the first room

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Q2535KXsandral
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and team members, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €159 - €413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
202 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are awesome.”
vwnotabug, 18 Apr 2017 | Read review
“Choose a different hotel, this place needs an overhaul !”
LaraE878, 16 Apr 2017 | Read review
“If you decide to try the villas ask for a high floor”
avasold, 16 Apr 2017 | Read review
“Corner suite in the main building or high floor in the Honors Tower.”
danwF4786VC, 16 Apr 2017 | Read review
“Bring earplugs --the walls are paper thin.”
LM_Bracero, 15 Apr 2017 | Read review
5 of 5