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Sheraton Puerto Rico Hotel & Casino

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Traveller (879)
Room & Suite (486)
Pool & Beach (127)
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Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,446)
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Traveller rating
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93
84
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611 - 615 of 2,113 reviews
Reviewed 27 August 2016 via mobile

I was at the bar and Francisco Villegas, David Gomez and Samuel Ortiz gave me awesome service. I had great sushi and great drinks! There was a live band that was amazing. My friends and I were visiting for a birthday getaway and they made...More

Thank Kris H
Reviewed 27 August 2016 via mobile

Excellent service at lobby bar. Great ambience and service. David Gomez was our server at the bar and gave us great food recommendations. I specially liked the Asian wings but all his suggestions were amazing! Our bartender Francisco Villegas made the best mojitos!

Thank Kathleen T
Reviewed 27 August 2016

I stayed with my family, but the main reason was work. The room very clean, no refrigerator. View was very relaxing. OMG, pool it's great for families, and during the night it looks awesome. For me it's an excellent hotel, but they need to get...More

Thank Lilybeth S
Reviewed 27 August 2016

Excellent hotel, wonderful service I recomend for all the family. Here I Can enjoya the Victory for the gold of Mónica Puig the most excitement moment for the sport history for Puerto Rico. Thank you!!!

Review collected in partnership with this hotel
Thank celestinokiko
Reviewed 26 August 2016 via mobile

Neil solis and David Gomez were some of the best people I have had here in the hotel this far! Thank you both for this great stay! They had the expertise that we all Should have to make the guest very happy. My time at...More

Thank Danny B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$231 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$231 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (879)
Room & Suite (486)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
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ronanpm
15 April 2018|
AnswerShow all 2 answers
Response from alancharla | Reviewed this property |
The hotel has a small convenience store which does sell wine, however, it did seem pricey and limited choice. A cab ride to Old San Juan is less than $15 and you should find exactly what you need there if you don’t find... More
0
Votes
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Room Tips
"Housekeeping failed to clean my room on 2 days of 5 I was there"
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"A microwave and fridge in the room would be useful."
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"Room was great. View was great. I did have a second room booked for some friends but they did not get the..."
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"I required an 'Accessible Room' and this was both easily procured and quite satisfactory, even if..."
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