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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
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    1/10/2017 2/10/2017
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    US$209US$258
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    Traveller (837)
    Room & Suite (438)
    Pool & Beach (119)
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    Overview
    • Excellent48%
    • Very good33%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    San Juan Marriott Resort & Stellaris Casino
    6,481 reviews
    #9 of 47 hotels in San Juan
     
    Hotel El Convento
    2,761 reviews
    #2 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,579 reviews
    #6 of 47 hotels in San Juan
     
    Caribe Hilton San Juan
    7,188 reviews
    #18 of 47 hotels in San Juan
     
    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,283)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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    611 - 615 of 1,970 reviews

    Reviewed 5 April 2016

    We stayed here before a cruise. There were so many GREAT things about this property and a few not so good... We had a bayside balcony room. The room, the balcony, the view...really, really good. The staff at the front desk...really couldn't have been any...More

    1  Thank Chuck61
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 June 2016

    I would like to apologize for your disappointment with the disruption during your time with us. I was sorry to learn that this affected you experience to such an extent. We highly appreciate you taking the time to write your feedback. Your input helps us...More

    Reviewed 3 April 2016

    Stayed one night before flying home. The room was good. The problem I had was the pool area. It was packed and dirty. Very few people from the hotel working. I am not sure that all the people at the pool were actual staying at...More

    1  Thank DCmedTraveler
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 June 2016

    I was very sorry to learn about the inconvenience you experienced in our pool. We apologize for your disappointment, this is not the usual experience we are used to providing our guests. I hope you may reconsider, and allow us the opportunity to welcome you...More

    Reviewed 3 April 2016

    Stayed at the Sheraton for one day before an early morning flight out of San Juan. I imagine that it would be convenient if attending a conference next door. The room was clean and up to par. Never ate the restaurants, and the casino was...More

    1  Thank Aneel D
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 June 2016

    Thank you for taking the time to provide your feedback. I apologize that the amount of people that were attending the pool did not give you the opportunity to enjoy it. We hope to be able to accommodate you again in the future and provide...More

    Reviewed 30 March 2016

    Nice view from the rooftop Pool, you can see Old San Juan and the Bay. Paid and free parking available near the location. Nice staff. There's restaurants on location and the coffee shop has some good selections.

    2  Thank fitobass
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 June 2016

    We thank you for your feedback and kind words and look forward to being of service again in the future. Regards, Sam Basu General Manager

    Reviewed 29 March 2016 via mobile

    Customer service missing, not accommodating at all! Took 1 1/2 hours to get our luggage and it wasn't even brought up to our room! We waited for our luggage then called down and was told to come grab our luggage ourself! Room was nice and...More

    1  Thank Gracext
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 June 2016

    I would like to thank you for bringing this to my attention and also apologize for the disappointment you experience during your stay. I assure you that this type of situation is not customary in our property. Customer service is our top priority, and we...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$178 - US$353 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Expedia, TravelUp, Booking.com, Hotels.com, Orbitz, Travelocity, TripOnline SA, HotelsforEveryone, Hotwire, Evoline ltd, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
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    Traveller (837)
    Room & Suite (438)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (552)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    La Concha Renaissance San Juan Resort
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    1.77 km away
     
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    1.19 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,481 reviews
    2.12 km away
     
    Hotel El Convento
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    Ask a question
    Questions & Answers
    David M
    12 September 2017|
    AnswerShow all 2 answers
    Response from Dr. Jose B | Reviewed this property |
    No mayor damage in PR area, this hotel and all other all working in full capacity wait for the people enjoy
    1
    Vote
    Paul464
    7 September 2017|
    AnswerShow all 2 answers
    Response from JosueVazquez | Reviewed this property |
    Hurricane season ends November 30, 2017 wich means you will be safe in January. Always look for weather forecast before your flight.
    0
    Votes
    Jody Ann R
    24 August 2017|
    AnswerShow all 4 answers
    Response from Musqat | Reviewed this property |
    Uber to the airport cost me about $6, less than a third of the taxi fare. However, they need to meet you around the corner so as not to incur the wrath of the taxi drivers. When I was there 4 months ago, Uber was prohibited... More
    1
    Vote
    Room Tips
    "The room was great just had a small problem with the bed it was to hard for me since I had back surgery and..."
    Read review
    "Great workout room, get their early"
    Read review
    "Room on the 4th floor to be at the same level as the pool"
    Read review
    "WE had 1006, not the greatest view, but not horrible either."
    Read review
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