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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,983 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,698: English reviews
Mayaguez, Puerto Rico
Reviewed 25 August 2015

My wife and myself travel from Mayaguez last Friday, August 21, 2015 for a two days stay to attend a Concert with the world known Cuban Orchestra Los Van Van. The person who took our luggage to the Room, Juan Carrillo was simply outdtanding and provides us with an excellent service. Later that day we went to the main bar...

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Helpful?
Thank Victor V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Victor V, We are so excited to know that we still making an impact to our local guests! Your review brings joy to us and re-confirms the commitment our associates have with our guests and visitors. Your recognition to Juan Carillo and Victor is well appreciated and we'll make sure their managers are aware of it. I hope you...

Brooklyn, New York
Reviewed 20 August 2015

The room/hotel was clean. We had a balcony overlooking the streets so that was nice to be able to sit outside of the room. The casino was small but entertaining for a bit. They gave 2 vouchers for free drinks. They had a small dance floor which was pretty crowded. Wifi was slow. They have a parking lot but if...

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Helpful?
1Thank Vanessa S
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Vanessa S, Thanks so much for your detailed review. Please receive my apologies for the inconveniences you had with the charges made to your credit card. If the situation has not been resolved, I would like you to contact my assistant at (787)993-3611 to promptly resolve this situation. Best regards, Sam Basu General Manager

Houston, Texas
Reviewed 20 August 2015 via mobile

In the heart of San Juan. The hotel was clean and staff were very friendly. The beds were comfortable which is always a plus. Concierge was great. We were able to set up a tour direct with them to El Yunque - a fantastic hike through the forest. We were within walking distance to el morro. Across the street from...

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Helpful?
2Thank GracieV2007
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear GracieV2007, We're excited to know that you found your new vacation spot in San Juan. Your review to our sister property the Sheraton Old San Juan is very much appreciated. We hope we can also have the priviledge to welcome you here at the Sheraton Puerto Rico Hotel & Casino. Best regards, Sam Basu General Manager

Reviewed 19 August 2015

This hotel is very beautiful in the common areas. The pool is absolutely amazing and although the food is a little pricey in the pool restaurant, I thought it was good. The lobby is impressive too. Customer service is excellent. We were allowed to check in a few hours early. My husband ordered room service and it was exceptional, although...

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Helpful?
1Thank Susan W
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Susan W, Thank you so much for your review. We are deligthed for the positive highlights you mentioned on your review. However, on behalf of our associates, i apologize to you if you found your room to be not as clean and tidy as you might expected. Please know that we try very hard to keep the rooms as...

Byron Center, Michigan
Reviewed 18 August 2015

Everyone in every capacity at the hotel were truly exceptional people. Always at the ready and always friendly, positive and professional. Special Kudos goes out to Edwin Vandien and Yashira Rosario for keeping our room spotless and stocked. Also we would have you note that your security supervisor Jacinto De Leon helped out by locating my wife's lost cell phone....

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Helpful?
1Thank steve b
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear steve b, Thanks so much for your review! We are excited to read it and to know that you had connected with our associates. Your recognition to Edwin Vandien, Yashira Rosario and Jacinto Del Leon is very much appreciated and we'll make sure their managers are aware of it. I am delighted to know that your wife's cellphone was...

Rockland, Massachusetts
Reviewed 16 August 2015

We arrived in Puerto Rico at 4am. Our plan was to go to the Sheraton and ask them to store our luggage while we went on a catamaran excursion. However, when we arrived, the woman working at the desk told us that in 25 minutes we could check in, even though the actual check in time was 3pm. We were...

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Helpful?
2Thank Jessica W
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear jaws711860, Thanks for the superb review! We are so excited to know how we were able to connect with you making lasting memories of your stay with us. We truly appreciate your review and appreciate your highly recommendation. It will be a great pleasure to welcome you back. Best regards, Sam Basu General Manager

Hudson, Massachusetts
Reviewed 16 August 2015

HUGE hotel, small pool - lots of concrete, which makes it very hot. People love the fact that its an infinity pool, but given the number of people - its just not enough. Hotel food is not all that great, and very pricy, but I've been told by my local family, the outside restaurants are good.. BUT when you check...

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Helpful?
2Thank Rita V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Rita V, Thank you for your review. We are very excited for your comment about our human capital. Our associates are our best asset and we're proud of them for their commitment to connect with our guests and visitors. I hope we are able to welcome you again soon. Best regards, Sam Basu General Manager

Kingsport, Tennessee
Reviewed 14 August 2015 via mobile

The Sheraton is a very nice hotel and has a pretty good casino on the main floor as well. The pool is on the 4th floor and offers a good view of old San Juan and the smaller airstrip. The staff was helpful and most spoke very good English as well as tolerant with my feeble Spanish. I highly recommend...

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Helpful?
2Thank C O
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear C O, Thank you for taking the time to share your hotel experience with us and our future guests. Our goal is to make our guest's stay comfortable and we are glad to know that yours was. Our associates will always lookf for a way to connect with our guests and I am happy to know that this was...

Chicago, Illinois
Reviewed 14 August 2015 via mobile

Me and my wife recently traveled to San Juan, Puerto Rico and had an amazing experience! While we did venture off, we spent quite a bit of our time poolside with a wonderful view and good food from the poolside restaurant. During our trip my wife and I made an amazing and refreshing connection with valet attendant Johnathan. He was...

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Helpful?
1Thank thescarter86
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear thescarter86, First of all Congratulations on your honeymoon! We are so excited to know that you chose our hotel to spend such as special ocassion. Your genuine enjoyment shows that we were able to make a memorable Sheraton experience that will last forever. Please know that your recognition to Johnathan is very much appreciated and his manager is aware...

Santo Domingo Province, Dominican Republic
Reviewed 13 August 2015

Spent a week in this hotel for a business trip, the hotel service was excellent and very helpful, the hotel is near the action but not in the middle of the action, you can hear in the rooms what is going on in the hallways because of the date there were many families with kids, the kids were running in...

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Helpful?
1Thank Mary Ann T
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Mary Ann T, We thank you for sharing your review regarding your recent stay with us. We are very excited to know that our customer service was excellent and very helpful. Our associates are eager to assist our guests and are committed to their job making sure our guests and visitors enjoy their stay. Thanks for your feedback. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin, American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €174 - €343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
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