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Sheraton Puerto Rico Hotel & Casino

Expedia.comUS$239*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$323*
US$239*
US$323*
US$240*
US$243*
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Sheraton Puerto Rico Hotel & Casino
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2,115 Reviews from our TripAdvisor Community

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Showing 1,822: English reviews
Madison, Wisconsin
Reviewed 17 February 2016 via mobile

This was our second visit to this hotel. Don't be put off by the "convention center" title. Yes they are walking distance to the convention center and they also host multiple conferences in their hotel but I am amazed by how well run the hotel is, never being inconvenienced in any way regardless of the size or type of event....

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Helpful?
3Thank Michael S
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Michael, It is our goal to consistently provide the highest quality of product and service, and to learn how your stay experience has meet your expectations as a repeat guest is very gratifying. We are grateful for your continued support and for sharing your kind comments with us. I enjoyed reading how you were able to use the different options...

Reviewed 16 February 2016 via mobile

Want to share a good experience. Besides the hotel being very nice, particularly comfortable beds, and über clean, the staff is fabulous. Particularly, we had a special need and needed advice one evening. The staff jumped to help. Alexis Caravallo, Carlos Ponce, and Mariselle Ocasio all played a role in helping us, and gave use a coupon to the casino!!...

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Helpful?
Thank JustinNichols
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read about you experience during your time here with us. Thank you for taking the time to write about how impressed you were with Alexis, Carlos and Mariselle's customer service. I will make sure to share your kind words with the Sheraton Puerto Rico Hotel & Casino family. We hope to see you again soon....

Denver, Colorado
Reviewed 15 February 2016

It's right next to the convention center, so if you need to go there, then this is a perfect place. However, a regional airport is next to the hotel but you can't hear the planes. This hotel is located in more of an industrial area and cruise ships. The walls are very thin so you hear the water pump when...

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Helpful?
Thank tylor s
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Please accept my sincere apology for the inconveniences you experienced while a guest in our hotel. We are grateful for taking the time to write out of your busy schedule. We certainly hope that you give us the opportunity to come back again in the future and let us show you what the Sheraton Puerto Rico Hotel and Casino family...

Reviewed 15 February 2016 via mobile

This is a very nice hotel with a great location, it has the convention center right beside it, you have the coliseum, old San Juan, and Condado less then 10 minutes from it, the staff was very friendly and helpful, the room was very clean, the pool is not so big but has a nice view, on the downside the...

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Helpful?
Thank Luis V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write about your experience during your previous stay. I enjoyed very much reading about how much you enjoyed your time in the Sheraton Puerto Rico Hotel & Casino and the San Juan area. We do hope to have the opportunity to welcome you back again in the near future. Regards, Sam Basu

New York City, New York
Reviewed 15 February 2016

My family stayed here the evening before our cruise. The attention we received was stunning - we had an employee visit our room to personally introduce herself and ensure our room was feather-free as we had requested. The property also let us check-in at 6 AM after our red-eye flight to Puerto Rico - letting us refresh quicker rather than...

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Helpful?
Thank RobotsRock
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very please to read how much you enjoyed your stay. I was especially moved to learn how your father enjoyed the pool after so much time had passed since his last time going in one. I am sorry to hear your about the inconvenience you experience. I do hope to see you and your family back on your...

Markham, Ontario, Canada
Reviewed 13 February 2016 via mobile

Lobby was nice, annoyed they didn't have a king bed for us. Room kinda smelled - musty, but otherwise clean. View was nice. Close to ports for cruise ships. Apparently continental breakfast included but not buffet - really? Breakfast over priced, mediocre at best, honestly, hostess charged us 18% tip for a buffet with out asking- kind of annoying, and...

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Helpful?
1Thank Baseer K
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to extend my personal apology for your disappointment with our restaurant. Let me assure you that your experience does not represent the quality that we typically create. I hope that you will give us the opportunity to prove this to you in the near future. Thank you for taking the time to write to us. Regards, Sam...

Palm Springs, California
Reviewed 11 February 2016 via mobile

Great place to stay ! Lots to do at this hotel Great casino to have fun in . Nice location , neat all the action . Quiet rooms . Nice beds... Enjoy!! Great prices too.. I will stay here again. Fantastic views of the cruise ships and the city. Great location for people watching..

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Helpful?
Thank David L
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Your kind comments are greatly appreciated. It was a pleasure to read about how much you enjoyed your stay and look forward to welcoming you back again on your next visit. Regards, Sam Basu General Manager

Vancouver, Canada
Reviewed 10 February 2016 via mobile

great service and location! staff is knowledgeable and helpful. I would recommend this hotel for cruisers. I had a great sleep even though the bed was slightly on the firm. still I slept well ;) I wish I had time to use the infinity pool but I lounged there for about 2 hours to enjoy the warm weather.

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Helpful?
Thank AlaninVancouver
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was a pleasure to hear how much you enjoyed the service provided by our associates and the warm weather. Thank you for writing your feed back and I hope you are able to visit us again in your future travels. Regards, Sam Basu General Manager

Starkville, Mississippi
Reviewed 10 February 2016

We truly enjoyed our stay at the Sheraton. Staff friendly and helpful, rooms were great, super experience. Just know going that there is nothing to speak of close by, so you're looking at a $15-20 cab ride to get to restaurants, attractions. As someone who likes to walk, that was a bit frustrating. We had a conference at the hotel...

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Helpful?
Thank Traveler1959-123
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read how you were able to enjoy the events that were held with us and about the guest service received. We hope to see you again in the Sheraton Puerto Rico Hotel & Casino soon. Regards, Sam Basu General Manager

Philadelphia, Pennsylvania
Reviewed 9 February 2016

Even though they pissed me off when we checked out I'm going to give this hotel a fair review. Do not stay here unless you have money to burn. The hotel itself is gorgeous, the rooms, the grounds are all very nice. The staff are friendly and somewhat accommodating. Now for the bad part. Their restaurants, bars and café are...

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Helpful?
Thank reednikki
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very sorry to learn how disappointment you were during your stay with us. I apologize for not meeting your expectations and would like to assure your that our Hotel values all of our guests and their business. I regret to learn that do to this you would not like to come back to our property. I truly hope...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Caribbean, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €141 - €301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel is the best option in the San Juan area as you are not in the traffic of El Condado or Viejo San Juan. Easy access.”
irisj63, 20 May 2017 | Read review
“Go higher, better view!”
MaryM0123, 16 May 2017 | Read review
“Perfect location if cruising from San Juan”
divot316, 15 May 2017 | Read review
“Would have preferred better vision”
mrjames0, 12 May 2017 | Read review
“Not shore only stopped one night”
stizard2017, 10 May 2017 | Read review
5 of 5
Expedia.com
US$239* /night
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Booking.comUS$243
AMOMAUS$323
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Prices are for 1 room, 2 adults
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