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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
    Hotel website
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    2/1/2018 3/1/2018
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    Lowest price we found
    US$367
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    Traveller (840)
    Room & Suite (435)
    Pool & Beach (119)
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    Overview
    • Excellent48%
    • Very good33%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
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    Rooms
    2 Jan3 Jan
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,309)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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    471 - 475 of 1,993 reviews

    Reviewed 9 September 2016

    Balcony was dirty with mold, housekeeping forgot to replenish toilet paper. The whirpool had some lamp cables exposed! Not the best experience in a sheraton hotel as before...they need to take care of maintenance and housekeeping issues.More

    Review collected in partnership with this hotel
    Thank mmartinezmd
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

    I would like to apologize for not having met your expectations during your recent stay. I will make sure to share your input with our team in order to prevent this from happening again. We hope to have the opportunity to welcome you back and...More

    Reviewed 9 September 2016

    The Sheraton Hotel is a great place to stay in Puerto Rico. It's located near Old San Juan, the Convention Center and the touristic area of Condado where you can find a good variety of restaurants and stores. The rooms are very clean and comfortable....More

    Review collected in partnership with this hotel
    1  Thank christiantabares76
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

    Thank you very much for taking the time to leave a review. I was very pleased to learn how much you were able to enjoy your visit to Puerto Rico. We hope you may visit us again in the near future. Regards, Sam Basu General...More

    Reviewed 8 September 2016

    We stayed here because of a convention across the street. So it was very convenient for us. There are a few restaurants in the area. But mostly hotels. The surrounding area is relaxing because of the parks in the area.

    Review collected in partnership with this hotel
    Thank 646teresav
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

    It was a pleasure to read how much you enjoyed the events that were held in the Convention Center. Thank you for your support and feedback. We look forward to welcoming you back some time in the future. Regards, Sam Basu General Manager

    Reviewed 7 September 2016

    Definitely going back. Good in cafe and room service was excellent and pool side service was amazing. So attentive. Rooms clean but love u hv option of green service for environment n less spend on tipping :)

    Review collected in partnership with this hotel
    Thank Tissep
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

    Your kind comments are greatly appreciated. We hope you may visit again soon. Regards, Sam Basu General Manager

    Reviewed 6 September 2016

    Spent two nights at the hotel, staff were very attentive and friendly, room was great, the pool was sweet and San Juan is a great city. Hotel is beautiful, you'll sleep very well in those comfortable rooms.

    Review collected in partnership with this hotel
    1  Thank Julio S
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

    I was very pleased to read how much you enjoyed your time in the beautiful city of San Juan. We look forward to your return on your future travels. Regards, Sam Basu General Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$221 - US$410 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Travelocity, Orbitz, Hotwire, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
    Add Photo Photos
    Traveller (840)
    Room & Suite (435)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (554)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
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    .53 km away
     
    La Concha Renaissance San Juan Resort
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    1.65 km away
     
    Condado Vanderbilt Hotel
    1,983 reviews
    1.53 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    2.01 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ojaiquilter
    26 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
    Votes
    Paul464
    21 September 2017|
    AnswerShow all 4 answers
    Response from Efrain B | Reviewed this property |
    Hi, The Sheraton Hotel has been one of the few hotels in that area of the island (Convention Center, Condado, and Old San Juan area) that remained operational after the storm. It was maintained that way as it was being... More
    0
    Votes
    Room Tips
    "Always ask for pool view, it'll worth it"
    Read review
    "We had a room overlooking the pool and bay. Very relaxing"
    Read review
    "The room was great just had a small problem with the bed it was to hard for me since I had back surgery and..."
    Read review
    "Great workout room, get their early"
    Read review
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