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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,083 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,793: English reviews
Reviewed 1 week ago

Great hotel nice and clean great experience food great as well. Hotel staff very helpful and the swimming pool was excellent catch up on bit of sunbathing and not too overcrowded.One of the door staff was really helpful gives a good information and help is around the town. Isaac Jr Gutierrez Ask for him very helpfull.

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Helpful?
Thank Garry F
Atlanta, Georgia
Reviewed 1 week ago

Everyone at the Sheraton was extremely friendly, including Lany at the front desk, Isaac the bellman, and Monica the concierge. Check in was smooth, and they offered great dining recommendations. The pool has amazing view of the harbor. Only downside is that it wasn't on the strip in Condado so you need transportation for most things.

Review collected in partnership with this hotel
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Helpful?
Thank lesterbusiness
Miami, Florida
Reviewed 1 week ago

Over all my stay at the Sheraton was pleasant. All the staff from the outside door, to customer service, to the bar and housekeeping all greeted every time I passed by. Guess services was there at the drop of every dime for extra towels, spoons(lol), a safety pin lol. To even take out our trash at 10:30pm because we had...

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1Thank lashay18
Reviewed 1 week ago

The hotel was centrally located and great amenities. The pool overlooked the city and had great restaurants surrounding the area. Has a casino on the first floor but not very noisy in the rooms. Rooms were comfortable and very clean. The concierge always gave good local food recommendations and was a great experience.

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Thank Karina B
Naples, Florida
Reviewed 1 week ago

Everyone was so very nice and helpful. Of particular merit is Rolanivette Ortiz. She is so very personable and eager to assist with any issue. Our room accommodations were very clean and comfortable as well.

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Helpful?
Thank waterbaby12016
Aguadilla, Puerto Rico
Reviewed 1 week ago

The Sheraton Hotel at the Convention District is an awesome experience, it has an excellent location, great amenities at a great price range. Looking forward to my next stay. I would definitely recommend it.

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Thank cjtoro
Reviewed 1 week ago

We had an excellent waiter at the restaurant off the main lobby, named David Gomez! Couldn't asked for better, more professional service. My wife had some dental surgery while here & the staff went above and beyond to make sure we had anything and everything we needed...great people, great pool.

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Thank Jeff R
Dubai, United Arab Emirates
Reviewed 1 week ago

Good hotel but honestly not the best for cruise passengers as very busy and noisy with conference groups. Breakfast was good and staff were friendly and courteous. Room was comfortable and clean and nothing you could fault. Was expensive for what it was but that may well have been the Cruise company loading the rate.

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1Thank Gary N
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write about your stay. I was sorry to learn that we did not meet your expectations in some areas. I am glad that our staff ensured you felt well accommodated and hope you enjoyed your trip on the cruise. We hope you will come back again in the future. Warm regards, Sam Basu...

Waterbury, Connecticut
Reviewed 2 weeks ago

The rooms are regular it's clean the pool and outside jacuzzi is really nice the restaurant are over priced and the casino well they just take all ur money there's a couple of guys at the poker table which I believe work together to make the tourists lose

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Helpful?
Thank carmelspecial
Chicago, Illinois
Reviewed 2 weeks ago

We stayed one night after spending a week on Vieques. The hotel is very close to old San Juan and has a beautiful infinity pool overlooking the bay. The concierge was helpful providing info for our transportation as we had a very early flight the next day. Service at the pool was attentive and quick. Room was clean, quiet, with...

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Helpful?
Thank Bobcat1914

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: €154 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The bottom of the bed( skirt sheets) should also be changed and cleaned along with the bedsheets ”
lashay18, 13 Apr 2017 | Read review
“Bay view room looking to the Cruise Port.”
ajv573, 10 Apr 2017 | Read review
“Better with Convention Center view”
joserZ1454RD, 3 Apr 2017 | Read review
“12th floor - club room accessable”
jjt922, 31 Mar 2017 | Read review
“Away from the elevators near the pool.”
2919George_S, 27 Mar 2017 | Read review
5 of 5