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Sheraton Puerto Rico Hotel & Casino

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Traveller (879)
Room & Suite (486)
Pool & Beach (127)
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Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (2,438)
There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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84
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11 - 15 of 2,105 reviews
Reviewed 1 week ago

My husband and I were so impressed with the level of service here, and would like to acknowledge several people in particular... Renne in the Club Lounge at Happy Hour, and Agmel, Warlenis and Elia in the Club Lounge for breakfast. The view from the...More

Thank Linda M
Reviewed 1 week ago via mobile

The incredible staff here made it possible for us to do what we came for. Brenda, Mariela, Jessica, Mineliz, Michael, Lizz, Sabrina, Emily, Stacey, Christy, Veronica, Hector & team, Juan, Edna and many more. 💜🇵🇷

Thank BarbieOC
Reviewed 1 week ago

These people here are terrific. Very professional, very personable and very helpful. They make sure everything is order at every turn, and not in an overly-intrusive way. I've been here 4-days now and plan on being here at least another couple of weeks. Jose who...More

Thank jumb0911
Reviewed 1 week ago

We were highly impressed with the personal care we received from the desk staff. Humberto Fumero was particularly helpful, thoughtful, and demonstrated a sincere interest in making our day in San Juan one enjoyable for us.

1  Thank Ava Jean K
Reviewed 1 week ago

My family and I (all 7 of us) stayed at the Sheraton for two nights prior to our cruise on the Royal Caribbean Jewel Of The Seas. We arrived in Puerto Rico at around 11.30 pm. We did not have an organised transfer but the...More

Thank Kimberlee C
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$233 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$233 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (879)
Room & Suite (486)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
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ronanpm
15 April 2018|
AnswerShow all 2 answers
Response from alancharla | Reviewed this property |
The hotel has a small convenience store which does sell wine, however, it did seem pricey and limited choice. A cab ride to Old San Juan is less than $15 and you should find exactly what you need there if you don’t find... More
0
Votes
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Room Tips
"Room was great. View was great. I did have a second room booked for some friends but they did not get the..."
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"I required an 'Accessible Room' and this was both easily procured and quite satisfactory, even if..."
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"Beautiful"
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"Change the carpet on the floor."
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