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Sheraton Puerto Rico Hotel & Casino

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200 Convention Boulevard, San Juan 00907-4905 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$522
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Free cancellation until 10/12/21
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Traveller (1113)
360
Panoramas (12)
Room & Suite (529)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Puerto Rico Hotel & Casino
Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Travellers' Choice
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Casino and Gambling
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Rooftop bar
Nightclub / DJ
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Green
Languages Spoken
English
Hotel links
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3358Reviews106Q+A100Room tips
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Popular mentions
Ms k wrote a review 12 Jul
Atlanta, Georgia3 contributions
Enjoyed Condado. We decided to hang out with several other couples. We snorkeled at San Juan's beach. We went on tour, had delicious food and shopped in Old San Juan....It was simply fun!! Looking to return again, soon.
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Date of stay: July 2021Trip type: Travelled as a couple
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nandyk wrote a review 4 Jul
Atlanta, Georgia33 contributions8 helpful votes
We stayed at the condado marriott previous 3 days and was a delight. This sheraton management is lazy and wants to hide behind the protocol. When the country is lifting the covid protocols, they want to do 0 service. - No bed turnover - no cleaning of bathrooms - when we checked in - rooms were dirty : Hair on the bed and we complained. Nothing done Condado Marriott casino - under the same protocol was having room svc, house keeping etc. Asking to social distance is one thing and having to stay in dirt & filth in vacation is totally different thing. Management needs to step up their svc. Not acceptable. Would have given 0 stars if possible.
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Date of stay: July 2021
Location
Service
Sleep Quality
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 3 weeks ago
Dear nandyk Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Sheraton Puerto Rico Hotel & Casino, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Hector Picorelli Director of Front Office
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Sabrina Whitt wrote a review May 2021
2 contributions1 helpful vote
I checked in with my friends May 24, 2021. Checkin was a breeze the gentlemen who worked the counter allowed us to checkin early. Later that day, we requested additional bath towels, cloths because it was 3 of us.. Three names was on the reservation. We had to call an additional 2x, plus had to return to the counter to see our request was fulfilled. Tuesday morning came, we needed an Uber, security (Betty from NY) helped us out tremendously with getting an Uber and she told us which beaches we should visit and malls to shop. She was simply AMAZING to us. Wednesday I went to the cafe for the first time. I order a breakfast burrito and a chocolate chip muffin.. Excellent. Thursday was our check out.. My friends left earlier during the morning because of the timing of their flight. I stayed around the hotel to catch my later flight. Again, for breakfast I went to the cafe, because I had no issues the day before. I order which I thought was the same muffin and breakfast burrito. The problem came when i ate the muffin, IT was FULL of WALNUTS!! Which I did not know this because there was NO labeling other than sticker saying "Made With Love". I picked out the nuts, by half way into the muffin, I had to stop eating.. because the back of my tongue and throat began to swell. I didnt want to cause a scene, I always carry my epi-pen with me, but I left it upstairs in my room. Thankfully, i had some Benadryl in purse, I was able to take it, within 15min my symptoms subsided. You all must understand everyone can not eat nuts. Your product wasn't labelled. What if I didnt have a Benadryl, what if I couldn't have gotten to my room and been able to get to my epi-pen. We have labels on products for a reason, this was sheer negligence on the Cafe and Sheraton. My recommendation is every food item should have the ingredients or a something saying contain nuts.
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Date of stay: May 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 2 Jun 2021
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Hector Picorelli
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Ms2kblack wrote a review May 2021
San Bernardino, California2 contributions
Checked in May 18, requested an upgrad severe left hip degenerative arthritis e. I was told one would be available in the morning. I spent my second day of vacation trying to get a room that was promised to me. At 5pm I spoke to a supervisor by the name of Joice.Joyce was condescending, rude, and Unapologetic, And spoke to me as if she was doing me a favor. I never ask for a free upgrade, Only if an upgrade was available I have no problem paying for what I want it. After speaking to Joyce and when things did not happen as promised she started avoiding me literally avoiding me. Which is completely unprofessional thank God the next day I spoke to a very nice manager by the name of Victor. Victor was able to get the upgrade complete it without any further issues and I must say Angelica who was at the front desk was lovely as well, she provided great customer service. Joyce could take a few lesion from her (Angelica). Joyce is a sad excuse for a supervisor who does not have a clue or deserve her title
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Date of stay: May 2021Trip type: Travelled with family
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 22 May 2021
Dear Ms2black I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, we felt short of your expectations and for this I truly apologize. Please rest assured that your comments have been shared with the appropriate team in an effort to improve our service. I hope you’ll consider us next time your in San Juan. Warm Regards Hector Picorelli Director of Front Office
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Cariocagirl1brasilia wrote a review May 2021
Astoria, New York13 contributions2 helpful votes
Stayed for one night May 4th 2021. Property is in need of an overhaul. The room was outdated. The room had no bed comforters just sheets. Sheets were dirty. I had to call for sheets and a blanket. The tables were dirty. Perhaps room was not cleaned well ewwww. The pool is nice. Coffee downstairs was $6:45 for a large. I’m from NY I’m used to everything pricey but really? Didn’t even taste good. Only stay one day since my beautiful clean well sanitized Airbnb was booked. Didn’t even bother to complain to staff. Pointless
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 12 May 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Hector Picorelli Director of Front Office
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PRICE RANGE
US$205 - US$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
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Frequently Asked Questions about Sheraton Puerto Rico Hotel & Casino
Which popular attractions are close to Sheraton Puerto Rico Hotel & Casino?
Nearby attractions include Laguna del Condado (1.0 km), Caribbean Cinemas Fine Arts Miramar (0.6 km), and Fortín de San Jerónimo del Boquerón (1.1 km).
What are some of the property amenities at Sheraton Puerto Rico Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Puerto Rico Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Puerto Rico Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Sheraton Puerto Rico Hotel & Casino?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Hotel & Casino?
Conveniently located restaurants include Musa Puerto Rico, Eter Rooftop & Lounge, and Casita Miramar.
Are there opportunities to exercise at Sheraton Puerto Rico Hotel & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Hotel & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Puerto Rico Hotel & Casino?
Many travellers enjoy visiting Old San Juan (3.1 km), Castillo San Felipe del Morro (4.0 km), and San Juan National Historic Site (3.1 km).
Does Sheraton Puerto Rico Hotel & Casino have any great views?
Yes, guests often enjoy the harbour view available here.