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Sheraton Puerto Rico Hotel & Casino

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Traveller (888)
Room & Suite (489)
Pool & Beach (127)
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Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,517)
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2,176 results
Traveller rating
1,022
704
271
93
86
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1 - 5 of 2,176 reviews
Reviewed 3 days ago

It’s great experience with your hotel I will come back for sure next year and tell all my family and friends abut my experience in your great hotel I have amazing time in San Juan and your hotel one of the best place

Review collected in partnership with this hotel
Thank aminalhaj7
Reviewed 4 days ago

We enjoyed the stay but was anoying to not have a designated smoking area Couldnt believe that when i am having a drink that i have to walk allbthe way outside and stand up like a homeless person to smoke a cigarete and come back...More

Review collected in partnership with this hotel
Thank m0ekad
Response from Hector P, Guest Relations Manager at Sheraton Puerto Rico Hotel & CasinoResponded 3 days ago

Thank you for taking the time to share your thoughts regarding your stay. We appreciate your comments and we will share the appropriately with the management team. Warm Regards Hector Picorleli Guest Services Manager

Reviewed 4 days ago

The concierge was awesome Pool exquisite and staff just the best only complaint I have was housekeeping had hairs on toilet and around it on floor but my wife cleaned it because she wanted to enjoy her vacation

Review collected in partnership with this hotel
Thank solovemywife
A TripAdvisor Member
1
Reviewed 6 days ago

The stay was wonderful from the greeting received when checking in and the staff throughout the stay. Room was very nice and everything was in order and clean. Highly recommend if you need a place to stay.

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Reviewed 6 days ago

The overall service I experienced was good in exception that I selected the Green card option in the room and then I didn't receive any coffee, water, shampoo and conditioning refills. If I knew in advance that choosing the Green option will affect the service...More

Review collected in partnership with this hotel
Thank 314diazca
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$206 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$206 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (888)
Room & Suite (489)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Cardell A
22 June 2018|
AnswerShow all 2 answers
Response from DrLUNIGA | Reviewed this property |
The hotel is fairly clean. Good beds. Updates done to the lobby, rooms no updated but are ok.
1
Vote
ronanpm
15 April 2018|
AnswerShow all 4 answers
Response from gotravelxyz | Reviewed this property |
You can purchase at the duty free right at the pier, they will allow 2 bottles each per passenger.
1
Vote
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Room Tips
"Great service i will come back again great hotel"
Read review
"They should make a designated smoking area for guests who smoke"
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"Pay attention to the toilet area had hairs on and around it"
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"needs to have HBO channel"
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