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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“san juan gate”(12 reviews)
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AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Laundry Service
3 Star Hotel
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Rooms
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1 room, 2 adults, 0 children
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Reviews (331)
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Traveller rating
223
71
13
2
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223
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All reviewssan juan gateold san juanclaw footquiet streetantique furnituremain cathedralmosquito nettingrooftop patioopen air courtyardyogurtboutique hotelsitting areacontinental breakfastel morroboiled eggslarge showerthe ground floor
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101 - 105 of 313 reviews
Reviewed 26 November 2015

We stayed at Villa Herencia over Thanksgiving week and what a treat. (we're still trying to figure out the tubs on the patio, but . . .) We stayed in one of the suites and it was delightful. Plenty of room, old style furnishings, and...More

Thank Jim B
Response from Joyce O, Manager at Villa HerenciaResponded 27 November 2015

Hello Jim - thank you so much for such a wonderful review! We are very thankful for your kind words and are very happy you had a delightful time with us. I agree the sundeck suites are the best, it makes you feel you are...More

Reviewed 12 November 2015

This hotel is beautiful. It has an antique look. Perfect to go with your significant other. I stayed for a short time (2days) do to work. my husband went with me while I has in several meetings he was having fun around the hotel. everything...More

Thank Arelis A
Response from Joyce O, Manager at Villa HerenciaResponded 16 November 2015

Hello Arelis - Thank you so much for your wonderful review! We absolutely love that you are already planning for a return trip. Please call us for availability for 3 guests at our number (787) 722-0989. Safe travels, Joyce O

Reviewed 10 November 2015

My husband and I stayed here two days last week. I chose after reading reviews and seeing their website. It was even better than I expected. We both love staying somewhere with charm and character and this had both. We stayed on the first floor...More

Thank Sharon I
Response from Joyce O, Manager at Villa HerenciaResponded 16 November 2015

Dear Sharon - I have not words! I love your review and we are so happy you chose to share your experience with the World! Our goal is to have couples that wish to stay 2 or more nights! Sometimes we limit it to a...More

Reviewed 8 November 2015 via mobile

We stayed for 2 nights after a cruise and could not have been happier! Such a cute hotel just past El Convento. We stayed in the upstairs king suite. The room was very spacious and we loved the upstairs terrace. The complimentary breakfast was delicious....More

Thank adele_hall
Response from Joyce O, Manager at Villa HerenciaResponded 16 November 2015

Hello Adele - Thank you so much for your raving review! We are so happy to hear everything was wonderful and you had a great time. Should we need any improvement please email me direclty at reservations@villaherencia.com Safe travels, Joyce O

Reviewed 5 November 2015

This small hotel offers amazing hospitality and great accommodations. If you are in Old San Juan, this is the place to stay. Their customer service is outstanding. Rooms are great. Location is ideal. Everything was wonderful.More

Thank Wendy V
Response from Joyce O, Manager at Villa HerenciaResponded 16 November 2015

Hello Wendy - Thank you so much for your hospitality cheers! We enjoyed having you over so much and are happy to have lovely guests like yourself. Please recommend us to friends and family and encourage them to leave a healthy vacation with us! Safe...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Multilingual Staff
Breakfast included
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$144 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$144 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (404)
Room & Suite (369)
Dining (36)
Business Centre & Event Rooms (4)
Questions & Answers
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cyntars
26 April 2018|
AnswerShow all 3 answers
Response from Michelle H | Reviewed this property |
Hi - I think the check-in time is pretty flexible depending on how full the hotel is at your arrival time. The check-out time is 11 am. And yes, they are very nice about holding luggage for you.
2
Votes
america2iceland
24 September 2017|
Answer
Response from Joyce M |
Hello America2iceland, we are open and operating. Please call us at (787) 366-5516 for a room as we are pretty busy with Red Cross and other volunteers staying locally during the restauración fase. Thanks, Joyce
0
Votes
Room Tips
"Sundeck Suites are gorgeous! H9 is great if you need an additional side room/bedroom. H8 is better for..."
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"We were in the French Room'"
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"Ground floor rooms open to the courtyard. Upper floor rooms opened to the rooftop terrace and had small..."
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"second level rooms are the suites. the lower rooms vary in size."
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