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Kaiser's Hotel

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West End Road, Negril Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (15)
Room & Suite (9)
Dining (3)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 65 B&Bs / Inns in Negril
Location
Cleanliness
Service
Value
Kaiser’s Located On The Beautiful Westend Cliffs Of Negril Offers The Most Spectacular Tropical Accommodations With Rooms, A Luxurious Sea–Front Bar & Restaurant, Crystal Clear Caribbean Waters, Private Sun Decks Lined Along The Cliffs And Easy Sea Access For Swimming & Snorkeling. Join Us At The End Of The Day For An Exotic Dinner Complete With Live Entertainment Only
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Concierge
Non-smoking hotel
Wifi
Restaurant
Breakfast available
Laundry service
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Room features
Air conditioning
Kitchenette
Microwave
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
18Restaurantswithin 1 km
1Attractionwithin 1 km
22Reviews2Q+A3Room tips
Traveller rating
  • 13
  • 4
  • 3
  • 0
  • 2
Time of year
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Popular mentions
LauryFe wrote a review Sep 2020
2 contributions
The location: Magnificent The Staff : More than friendly , makes you feel at home even though your far away The Food : Goes hand in Hand with the staff, as they prepare everything fresh AND according to your wishes
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Review collected in partnership with this hotel
Date of stay: October 2019
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Response from Trudy Ann Knott, Guest Services / Front Office at Kaiser's Hotel
Responded 3 Sep 2020
Good morning LauryFe, Thank you so much for your feedback, we sincerely appreciate your testimonial and look forward to the opportunity to host you again in the near future. Regards, Trudy Ann
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JanMitc wrote a review Jul 2020
Kingston, Jamaica7 contributions
I had booked a weekend at a nother resort and was left stranded after the place turned out to be uninhabitable. I happend upon Kaiser and they had four rooms clean and read for us to view and book. It really was a great experience. Continental breakfast had no egg and only hot or cold beverage but it was tasty. Staff is very polite and the place was very clean.
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: ask for what you want.
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Response from Trudy Ann Knott, Guest Services / Front Office at Kaiser's Hotel
Responded 3 Sep 2020
Good morning Jan, Thank you so much for your testimonial. We sincerely appreciate you taking the time to share your feedback with us and look forward to the opportunity to host you again in the near future. Regards, Trudy Ann
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briersue wrote a review Mar 2020
Negril, Jamaica19 contributions12 helpful votes
My wife and I, just returned from one full month at Kaisers.We have stayed at many places up and down the cliffs including a few high priced Westend villas.when you take Kaisers room price,view,and peacefulness,into consideration for us,we will return year after year,we already booked for next year.Anyone that is familiar with the west end knows, the problems that come with that territory, water pressure problems and power failures are the norm.If you can look past that, Kaiser offers a quite setting, great customer service,security,and privacy.Its their first year open, and they are trying very hard to make Kaisers successful.Trudy Anne the manager does a great job,taking care of her guests,she does her very best every day.Otis , the General manager never stops working, always trying to make the place great,as well as everyone else,just nice people.Security, is top notch,the security guy, is the most vigilant guard I’ve seen in Negril bar none.Dancer the groundskeeper, works sunup to sundown keeping the place spotless, housekeeping, sorry I forgot her name, is a very hard worker that kept our unit spotless.We had the kitchenette unit and it was more than adequate.No staff member ever asked for one thing, and no one ever tried to “sell” us anything nor was it ever even mentioned, this is a first in all my travels to Negril.We can’t wait to get back next year, as I know they still will be making improvements as they grow.And the ocean,,we already miss floating in the sea everyday that is the single reason we chose Kaisers, and it was a home run!The following pictures was the view from my room,thank you for a good time Kaisers 😋
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Date of stay: February 2020Trip type: Travelled with family
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Response from Kaisers_HotelNegril1, General Manager at Kaiser's Hotel
Responded 5 Mar 2020
Good morning Rob and Sue Anne, Thank you so much for choosing Kaisers Hotel as your vacation destination and your new home and away from home. It was definitely a pleasure finally meeting you after having back to back conversations prior to your arrival to ensure everything went well with your reservation. The Management & staff are very happy that you had a great time with us as you both have grown on us and became a part of the Kaisers Family. Your room is already assign and ready for your return next year and the entire Team anticipate seeing you again soon. Please continue to keep in touch and take care until then. Regards, Trudy Ann
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hotgal wrote a review Mar 2020
Whitby, Canada54 contributions102 helpful votes
I stayed at Kaisers at the end of February 2020. I went with an open mind, having basic expectations based on previous reviews. I was shocked at the level of great customer service I received. Before i arrived, management reached out asking of there were any special requests etc for my trip. Once I arrived, check in was very fast and I was provided with information pertaining to activities on and off property. My room was a fair size, and had working air conditioning. The included breakfast was a continental breakfast, but I added eggs for $2 which i thought was fair. The only issue I had was the cable was not working throughout my 3 night stay. There was an auto accident that knocked down a pole that affected the cable. I feel the cost of the room is extremely fair with what is provided. I would return again😀
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Date of stay: February 2020Trip type: Travelled solo
1 Helpful vote
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Response from Kaisers_HotelNegril1, Manager at Kaiser's Hotel
Responded 4 Mar 2020
Good afternoon, Thank you so much for taking the time to share your feedback on your recent stay with us. We sincerely appreciate your testimonials and the Team is super happy that you had a great time with us. Once again, thank you for choosing Kaisers Hotel and look forward to the opportunity to host you again in the near future. Regards,
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Matthias S wrote a review Feb 2020
Winnipeg, Canada175 contributions59 helpful votes
+1
Came here for dinner on Feb 11th to check the place out as friends are staying next month. The bar and restaurant were completely empty, we almost thought they were closed. My wife and I ordered dinner, and the server / bartender seemed nervous about it. After what was easily over an hour, out food came. I’m pretty sure my wife’s meal was cooked there but my jerk chicken was cold. It for sure came from another vendor down the street as I don’t think they had a cook on site. Drinks were good, the hotel and grounds are beautiful. Good location on the cliffs. Not sure if I would recommend for a meal though. We were staying at samsara, and could hear the music until 2am some nights.. not sure why if it wasn’t even busy?
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from Kaisers_HotelNegril1, Manager at Kaiser's Hotel
Responded 27 Feb 2020
Good morning, Thank you for sharing your feedback on your recent experience at Kaisers Hotel. We do regret the portion of your dining experience that proved disappointing and can assure you that it is not the norm. We have shared your feedback with the Kitchen Team and the necessary measures are implemented to alleviate any recurrence of this nature. We are happy that you enjoyed the ambiance of the property and beverages at our bar. In regards to our entertainment, we do host local events on occasions and regret that it was an inconvenience to you. Once again, thank you for your feedback and we look forward to the opportunity to host you again to showcase the ultimate Kaisers dining experience. Regards, Trudy Ann
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PRICE RANGE
US$63 - US$117 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
25
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Frequently Asked Questions about Kaiser's Hotel
Which popular attractions are close to Kaiser's Hotel?
Nearby attractions include Negril Cliffs (1.1 km), Whoopees Park (1.1 km), and Apple Lounge (1.1 km).
What are some of the property amenities at Kaiser's Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Kaiser's Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Kaiser's Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Kaiser's Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Kaiser's Hotel?
Conveniently located restaurants include Blue Mahoe Restaurant, Patsy's Coffeeshop, and Xtabi Restaurant.
Does Kaiser's Hotel have an airport shuttle?
Yes, Kaiser's Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.