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Traveller (5095)

Pool & Beach (1251)

Room & Suite (982)

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Paid stay-at-home policy for staff with symptoms

Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Sunset at the Palms

About

4.5

Excellent

3,492 reviews

#11 of 82 hotels in Negril

Location

Cleanliness

Service

Value

2020 Travellers' Choice Best of the Best

A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Boating

Diving

Taxi service

Secured parking

Wifi

Hot bath

Pool / beach towels

Adult pool

Outdoor pool

Bar / lounge

Coffee shop

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Complimentary instant cofffee

Complimentary tea

Complimentary welcome drink

Outdoor dining area

Snack bar

Special diet menus

Wine / champagne

Swimup bar

Poolside bar

Snorkelling

Water sport equipment rentals

Evening entertainment

Table tennis

Spa

Body wrap

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Makeup services

Manicure

Massage

Pedicure

Salon

Adults only

24-hour security

Baggage storage

Concierge

Convenience store

Currency exchange

Gift shop

Mosquito net

Outdoor furniture

Shops

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

Umbrella

24-hour front desk

Dry cleaning

Laundry service

Room features

Bathrobes

Air conditioning

Private beach

Desk

Housekeeping

Coffee / tea maker

Cable / satellite TV

Walk-in shower

Private balcony

Room service

Safe

Telephone

Wardrobe / wardrobe

Iron

Private bathrooms

Minibar

Refrigerator

Flatscreen TV

Complimentary toiletries

Hair dryer

Room types

Non-smoking rooms

Suites

See more room details

Good to know

HOTEL CLASS

HOTEL STYLE

Green

Romantic

Languages Spoken

English, French, Spanish

Hotel links

Visit hotel website

3,492Reviews667Q+A100Room tips

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Popular mentions

Aubrey N wrote a review 5 Mar

1 contribution

Wonderful Resort

We absolutely loved Sunset at the Palms. This is an adult only resort which was exactly what we wanted. It was very clean, the grounds were beautiful, and staff went above and beyond for us. The food was delicious and even though the buffet was closed due to COVID they rotated the menu so there was always something new and interesting to eat. They made everything super easy and relaxing for us! Would definitely stay there again!

Date of stay: March 2021Trip type: Travelled as a couple

Helpful

Sherri Cobb wrote a review 5 Mar

2 contributions

Jungle paradise with a Sunset wedding on the beach

Nadine, our wedding planner made everything effortless for our special day!! The bungalows were perfect and private! So unique !! Staff was always willing to help and was so friendly! Josephine at concierge was so knowledgeable about the area and got all of our excursions planned for us! We will be back for our anniversary for sure!!

Date of stay: February 2021

Rooms

Location

Service

Helpful

JAnthonyButler wrote a review Feb 2021

Jersey City, New Jersey1 contribution3 helpful votes

Birthday and Valentines Day, Negril, February 2021

Absolutely fabulous! 6 night stay, 2/9-2/15/2021. Under the circumstances, we had the place almost exclusively to ourselves. only 2-3 other couples/guests overlapped. Felt even more luxurious as a result. Aesthetic is very much to our liking. Seems unique to the area. South East Asia-inspired. I'm told in part informed by the owner's spouse, of Asian descent. Lush and lovely. Staff was outstanding to a person. Courteous. Solicitous. Professional. Food is above average, especially, per my companion, for an all-inclusive. At least two nights of our stay, special five-course chef special dinner, prepared and introduced by the chef. Very nice. Private beach is pristine. Also had it virtually to ourselves. Well manned. Pool and jacuzzi also lovely. Three nights of live piano bar, with the entertaining and engaging pianist Paul. Shades of Casablanca! Complimentary bottle of champagne provided at our room on our return home the evening for my birthday! Great base from which to enjoy all Negril and western Jamaica has to offer. If you're looking for a lush and private or romantic getaway, Covid-time or otherwise, Jamaica on your list and Negril your kind of Jamaica experience, Sunset @ The Palms should be your spot. Been to Jamaica many times; Negril several. From now on, it will be @ Sunset. Needless to say, Covid protocols in full effect. We felt in good hands, literally and figuratively. Don't hesitate if you're considering a getaway before things are "back to normal." The water is fine, the people finer!…

Date of stay: February 2021

Rooms

Service

Sleep Quality

3 Helpful votes

Helpful

Response from Kamarla Simms, General Manager at Sunset at the Palms

Responded 2 weeks ago

Thank you for taking the time to share your experience on TripAdvisor. We are so elated you enjoyed your stay with us. Looking forward to hosting you once again!

Sharon Martin wrote a review Feb 2021

1 contribution

Don't trust this resort! They are hard up for US money.

Booked 7 night stay for Dec/21 thru Booking.com. From my understanding no charges would be accrued until a few weeks prior to arrival with free cancellation until Nov 25. The resort attempted to charge my card the full amount 3 days later. Thank God I have banking security that declined the transaction and locked my account. I have since cancelled my reservation with this resort for lack of trust. The hotel clerk that I spoke with was not friendly and didn't seem pleased with my actions.

Date of stay: February 2021

Service

Helpful

Response from Kamarla Simms, General Manager at Sunset at the Palms

Responded 2 weeks ago

Thank you very much for giving us the opportunity to assure you that we are a trustworthy company. All bookings made with Booking.com require prepayment. Their Booking Conditions state: Prepayment: You'll be charged a prepayment of the total price at any time. You would have been able to cancel this holiday reservation with no penalty as long as the cancellation was made at least 7 days prior to your arrival. Wishing you a safe and enjoyable holiday getaway.

ben r wrote a review Feb 2021

Maryville, Missouri343 contributions43 helpful votes

Repeat guests and it was a great experience

We are repeat guests and we thought the resort was great just as it was last time. was it different most definitely, the most people on the grounds when were there was 48 and as low as 20. Temperature checks at every meal for guests masks required throughout, I never saw an employee without a mask on. It was extremely quiet and peaceful. Yes the bar closed early and not much entertainment but I give all of that a pass. The service was very good, the food was also good, we did miss the variety of the buffet, but they would cook you almost anything you asked of. We ordered room service most morning and ate on our deck while bird watching. Lunch was ate at the beach daily which was fine, by day 6 we had to change it up and got some patties. We also visited Office of Nature next door which was just as good as last time. Our room was kept spotless clean they even folded and stacked our dirty laundry, no need. I felt the housekeeping was better than last time we visited. We had a great room that was quite and we could see the mountains in the distance. Our driver Benji was awesome and the crossing guard his name sips my mind was also wonderful big guy and relatively new to the crew. The people working the front gate were great also. The gentleman that is now in charge of the food service was very thorough and professional, he works very hard. The service in the dinning room was great we loved those girls and always good for a conversation. The bartenders were also good, with so few people you never had to wait on anything. We go to see Paul twice and that is always a treat. I still say hands down they have two of the best masseuses of anywhere I have been. Brenda I need you here in the states. I think everyone needs to take a step back and deep breath when giving feedback about their stay. Yes we are on vacation (spoiled), the people working at the resort have been struggling to feed their families for months, enjoy the best beach in Negril and drink some rum. From our family to the Sunset at the Palms family thank you for all that you do to help us enjoy our time there. You are wonderful and we can't wait to see you again.…

Date of stay: November 2020

Location

Cleanliness

Service

Room Tip: look at the map stay away from the road

See more room tips

2 Helpful votes

Helpful

Response from Kamarla Simms, General Manager at Sunset at the Palms

Responded 2 weeks ago

Thank you for taking the time to share your experience with us on Trip Advisor. It was such a pleasure hosting you once again. We are always appreciative of our repeat clients; for coming back year after year to experience the product. The Sunset at the Palms Resort is; and will always be your home away from home. COVID may have changed a lot of things and the way we do them. But; the Sensory Magic we provide; will always be there. Looking forward to hosting you once again!

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