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Sunset at the Palms

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#8 of 85 Hotels in Negril
Certificate of Excellence
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1 room 2 adults 0 children
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Sunset at the Palms
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2,479 Reviews from our TripAdvisor Community

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Showing 2,313: English reviews
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Reviewed yesterday NEWvia mobile

Me and my wife have only been here one full day and already love the place ! Had the best massage I've ever had today ! Food so far ...Perfect ...Anyone complaining is clearly very uptight and in the wrong place because everyone here is amazing happy friendly and accommodating !! Will write final review at the end of our...

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Thank pattony1
Glen Cove, New York
Reviewed 4 days ago NEW

What a disappointment Sunset At The Palms was! But let's note the good things first: The piano player (Paul?) was wonderful for the hour or so that he played in the evening, and our driver, Manner, was safe and courteous. Just about everything else was extremely sub-par. The Room: No dresser for clothing, so expect to live out of a...

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6Thank PhotoVal
Milwaukee, Wisconsin
Reviewed 5 days ago NEW

We’ve been on three Caribbean vacations (Breathless Punta Cana, Secrets Cozumel) in the last three years and Sunset at the Palms was the best vacation resort we have been to. We cannot say enough good things about this resort. The cabins were great, the food was amazing, and the people are so friendly. Anyone that says anything negative about this...

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3Thank codyccash
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks codyccash for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your beautiful "No Regrets!!" Tripadvisor review. We are very much delighted of your feedback: "Sunset at the Palms was the best vacation resort we have been to. We cannot say enough good things about this resort". Thanks for your favorable comments that...

Rochester, New York
Reviewed 1 week ago NEW

Sunset at the Palms is a small couples only resort with amazingly attentive and caring staff. The gardeners, housekeepers, spa staff, wait staff, chefs, life guards, front staff and more are all willing to stop what they are doing and answer questions or just chat. Highly recommend the Chef's Table and Lotus Leaf dining experiences. The beach is a very...

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3Thank Elizabeth W
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Elizabeth W for choosing Sunset at the Palms Resort as your Vacation Destination, as well as for sharing "Great place to relax" review about your vacation experience. Also, thanks for your very kind words of compliments about comfortable "tree house" accommodations, food and beverage, as well as highlighting our staff; as being amazingly attentive and caring. Thanks again and...

Maidstone
Reviewed 1 week ago via mobile

Stayed here for a week with my wife, accompanied by our two grown up daughters. We couldn't grumble about anything about this resort. Now, admittedly we have nothing to compare against as not stayed in an all inclusive resort in Caribbean before. But couldn't fault anything. Resort is lovely and built into the forest. Yes, the birds and crickets etc...

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1Thank s444yer
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much s444yer for sharing review about your recent visit to Sunset at the Palms Resort. Also, thanks for your very kind words of compliments about clean, modern rooms, food offerings, as well as overall hotel facilities. We are very much delighted of your comments; "Staff were AMAZING with no exceptions - ridiculously friendly, happy and helpful....

Reviewed 1 week ago via mobile

Ok so i will try to be brief in my experience some of my pros may be cons to the reader and vice versa but here goes Hotel wAs beautiful very green and clean and beautiful wood structure ( not a piece of concrete in the entire resort) a draw back was it was a little warm even in the...

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3Thank Jules D
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Jules D for taking the time to share your review on Tripadvisor about your recent vacation experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. Thanks for your very kind words of compliments about the beauty and cleanliness of Hotel, as well as food offerings. We...

Reviewed 1 week ago

Let's start by saying that we don't usually do all inclusive hotels much anymore, because most of them are too big and crowded for our liking.... THIS IS NOT YOUR AVERAGE ALL INCLUSIVE HOTEL!! We are SO pleased with our stay, we definitely will go back!! This is a very personalized, select and private property. There are only a small...

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4Thank sonitee
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you very much sonitee for your very comprehensive review of Sunset at the Palms Resort. We are indeed very delighted to hear of your feedback that; "THIS IS NOT YOUR AVERAGE ALL INCLUSIVE HOTEL!! We are SO pleased with our stay, we definitely will go back!! At our Resort, we take pride in fulfilling the Vacation Expectations of our...

Chatham, Illinois
Reviewed 1 week ago

The staff were very professional and took pride in what they did. The hospitality was amazing. Many friendly people who became friends. The resort superseded above their reputation. The tree top environment was amazing and the grounds were well groomed. Security was provided at the private beach and food was always available. Bravo...to all of the staff of Setset at...

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2Thank Supercoolone1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Supercoolone1 for choosing our Resort as your Vacation Destination, as well as for sharing review about your experience while vacationing with us. We are indeed very delighted to hear that your expectations were exceeded. Thanks for recognition of our staff, as being; very professional and took pride in what they did. They are truly the ones who create fond...

Montreal, Canada
Reviewed 1 week ago

The Property: This is truly a magnificent property. You feel like you are in a tropical paradise. The grounds are beautiful and well maintained. Pool is nice but small. Don't plan on doing lengths. The gym was a disappointment. 3 treadmills but 2 of them were broken. The resort has also chosen to rent out yoga mats for 5 dollars...

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3Thank mtljack
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks mtljack for taking the time to write about your recent stay at at Sunset at the Palms Resort. We sincerely regret the areas of your experience which did not meet your expectations. We truly value the opinions and comments of our guests as we strive to continuously improve our product. Kindly accept our profuse apologies for the inconveniences encountered....

Milwaukee, Wisconsin
Reviewed 1 week ago

This is not like any other all-inclusive resort I have been to--in best way! Each tree house bungalow (most containing two units) is landscaped. The entire space is beautiful and relaxing. The smaller scale makes the experience more personal. Many of the tropical plants are labelled and you can take a tour with expert gardener, Headley, who obviously loves what...

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2Thank Marianne R
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Marianne R for sharing "Unique Gem" review about your vacation experience at Sunset at the Palms Resort. We are very much appreciative of your feedback; "This is not like any other all-inclusive resort I have been to--in best way! Each tree house bungalow (most containing two units) is landscaped. The entire space is beautiful and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Internet
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 

Additional Information about Sunset at the Palms

Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range: €251 - €464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort
Hotel Style:
#4 Top resorts Hotel in Negril
#4 On the Beach Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
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Questions & Answers

Here's what travellers have asked, with answers from Sunset at the Palms staff and other travellers.
317 questions
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Questions? Get answers from Sunset at the Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Halfway between the pool bar and 700s will give you quick amenity access but be far enough away from the evening music to turn in earlier.”
  • Small balcony with day bed and table and chairs right off of room
  • Housekeeping leaves you towel and flower decorations every day. Housekeeping was great.
  • View from the balcony. Very private.
elizabethwG9685HK, 23 Apr 2017 | Read review
“We had #508 and found it to be an excellent and quiet location”
sonitee, 19 Apr 2017 | Read review
“Access to beach is across the road and completely safe. Locals are super friendly.”
Supercoolone1, 19 Apr 2017 | Read review
“rooms in the 400 section seem to be the best and most sought after. Avoid rooms near the highway”
mtljack, 18 Apr 2017 | Read review
“Unit near outdoor smoking area can be noisy in late evening”
  • View from our unit
733marianner, 17 Apr 2017 | Read review
5 of 5