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Norman Manley Blvd, Negril Jamaica
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COVID-19 update: See the added health and safety measures this property is taking.Read more
13 people are viewing this hotel
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (5095)
Pool & Beach (1251)
Room & Suite (982)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunset at the Palms
Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 82 hotels in Negril
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Boating
Diving
Taxi service
Secured parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Water sport equipment rentals
Evening entertainment
Table tennis
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, French, Spanish
3,492Reviews667Q+A100Room tips
Traveller rating
  • 2,519
  • 690
  • 179
  • 72
  • 32
Time of year
Traveller type
Language
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Popular mentions
Aubrey N wrote a review 5 Mar
1 contribution
We absolutely loved Sunset at the Palms. This is an adult only resort which was exactly what we wanted. It was very clean, the grounds were beautiful, and staff went above and beyond for us. The food was delicious and even though the buffet was closed due to COVID they rotated the menu so there was always something new and interesting to eat. They made everything super easy and relaxing for us! Would definitely stay there again!
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Date of stay: March 2021Trip type: Travelled as a couple
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Sherri Cobb wrote a review 5 Mar
2 contributions
Nadine, our wedding planner made everything effortless for our special day!! The bungalows were perfect and private! So unique !! Staff was always willing to help and was so friendly! Josephine at concierge was so knowledgeable about the area and got all of our excursions planned for us! We will be back for our anniversary for sure!!
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Date of stay: February 2021
Rooms
Location
Service
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JAnthonyButler wrote a review Feb 2021
Jersey City, New Jersey1 contribution3 helpful votes
Absolutely fabulous! 6 night stay, 2/9-2/15/2021. Under the circumstances, we had the place almost exclusively to ourselves. only 2-3 other couples/guests overlapped. Felt even more luxurious as a result. Aesthetic is very much to our liking. Seems unique to the area. South East Asia-inspired. I'm told in part informed by the owner's spouse, of Asian descent. Lush and lovely. Staff was outstanding to a person. Courteous. Solicitous. Professional. Food is above average, especially, per my companion, for an all-inclusive. At least two nights of our stay, special five-course chef special dinner, prepared and introduced by the chef. Very nice. Private beach is pristine. Also had it virtually to ourselves. Well manned. Pool and jacuzzi also lovely. Three nights of live piano bar, with the entertaining and engaging pianist Paul. Shades of Casablanca! Complimentary bottle of champagne provided at our room on our return home the evening for my birthday! Great base from which to enjoy all Negril and western Jamaica has to offer. If you're looking for a lush and private or romantic getaway, Covid-time or otherwise, Jamaica on your list and Negril your kind of Jamaica experience, Sunset @ The Palms should be your spot. Been to Jamaica many times; Negril several. From now on, it will be @ Sunset. Needless to say, Covid protocols in full effect. We felt in good hands, literally and figuratively. Don't hesitate if you're considering a getaway before things are "back to normal." The water is fine, the people finer!
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Date of stay: February 2021
Rooms
Service
Sleep Quality
3 Helpful votes
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Response from Kamarla Simms, General Manager at Sunset at the Palms
Responded 2 weeks ago
Thank you for taking the time to share your experience on TripAdvisor. We are so elated you enjoyed your stay with us. Looking forward to hosting you once again!
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Sharon Martin wrote a review Feb 2021
1 contribution
Booked 7 night stay for Dec/21 thru Booking.com. From my understanding no charges would be accrued until a few weeks prior to arrival with free cancellation until Nov 25. The resort attempted to charge my card the full amount 3 days later. Thank God I have banking security that declined the transaction and locked my account. I have since cancelled my reservation with this resort for lack of trust. The hotel clerk that I spoke with was not friendly and didn't seem pleased with my actions.
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Date of stay: February 2021
Service
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Response from Kamarla Simms, General Manager at Sunset at the Palms
Responded 2 weeks ago
Thank you very much for giving us the opportunity to assure you that we are a trustworthy company. All bookings made with Booking.com require prepayment. Their Booking Conditions state: Prepayment: You'll be charged a prepayment of the total price at any time. You would have been able to cancel this holiday reservation with no penalty as long as the cancellation was made at least 7 days prior to your arrival. Wishing you a safe and enjoyable holiday getaway.
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ben r wrote a review Feb 2021
Maryville, Missouri343 contributions43 helpful votes
+1
We are repeat guests and we thought the resort was great just as it was last time. was it different most definitely, the most people on the grounds when were there was 48 and as low as 20. Temperature checks at every meal for guests masks required throughout, I never saw an employee without a mask on. It was extremely quiet and peaceful. Yes the bar closed early and not much entertainment but I give all of that a pass. The service was very good, the food was also good, we did miss the variety of the buffet, but they would cook you almost anything you asked of. We ordered room service most morning and ate on our deck while bird watching. Lunch was ate at the beach daily which was fine, by day 6 we had to change it up and got some patties. We also visited Office of Nature next door which was just as good as last time. Our room was kept spotless clean they even folded and stacked our dirty laundry, no need. I felt the housekeeping was better than last time we visited. We had a great room that was quite and we could see the mountains in the distance. Our driver Benji was awesome and the crossing guard his name sips my mind was also wonderful big guy and relatively new to the crew. The people working the front gate were great also. The gentleman that is now in charge of the food service was very thorough and professional, he works very hard. The service in the dinning room was great we loved those girls and always good for a conversation. The bartenders were also good, with so few people you never had to wait on anything. We go to see Paul twice and that is always a treat. I still say hands down they have two of the best masseuses of anywhere I have been. Brenda I need you here in the states. I think everyone needs to take a step back and deep breath when giving feedback about their stay. Yes we are on vacation (spoiled), the people working at the resort have been struggling to feed their families for months, enjoy the best beach in Negril and drink some rum. From our family to the Sunset at the Palms family thank you for all that you do to help us enjoy our time there. You are wonderful and we can't wait to see you again.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: look at the map stay away from the road
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2 Helpful votes
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Response from Kamarla Simms, General Manager at Sunset at the Palms
Responded 2 weeks ago
Thank you for taking the time to share your experience with us on Trip Advisor. It was such a pleasure hosting you once again. We are always appreciative of our repeat clients; for coming back year after year to experience the product. The Sunset at the Palms Resort is; and will always be your home away from home. COVID may have changed a lot of things and the way we do them. But; the Sensory Magic we provide; will always be there. Looking forward to hosting you once again!
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PRICE RANGE
US$260 - US$566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset at the palms hotel negril, sunset at the palms negril, sunset palms jamaica, sunset palms negril, sunset at the palms resort
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
85
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Frequently Asked Questions about Sunset at the Palms
Which popular attractions are close to Sunset at the Palms?
Nearby attractions include Seven Mile Beach (4.9 km), Mary, Gate of Heaven Catholic Church (5.6 km), and Bloody Bay (0.2 km).
What are some of the property amenities at Sunset at the Palms?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunset at the Palms?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunset at the Palms?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunset at the Palms?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sunset at the Palms?
Conveniently located restaurants include Fireman's Lobster Pit, Office of Nature, and Rasta Ade Refreshments.
Are there opportunities to exercise at Sunset at the Palms?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sunset at the Palms?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sunset at the Palms?
The staff speaks multiple languages, including English, Spanish, and French.
Is Sunset at the Palms accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.