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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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979 Reviews from our TripAdvisor Community

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Showing 934: English reviews
Leeds, United Kingdom
Reviewed 2 weeks ago

We stay for christmas and new year 2016 to2017 for 3 weeks we went the year before it was just as fablous entertaiment could be better all staff was amazing will be back this year for christmas and new year already booked hope there is some patties.

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1Thank juannie42
Kemarlo C, General Manager at Moon Palace Jamaica Grande, responded to this review

Dear juannie42, Thank you so much for staying at Moon Palace Jamaica Grande, we are so glad to hear you spent such an important celebration with us, and even better, you will repeat the experience this year, thank you for your preference! We're sure you will discover a lot of new things and improvements we've done through this time. Kind...

Atlanta, Georgia
Reviewed 2 weeks ago

Came to this resort for a friend's destination wedding really with no expectations. Was immediately blown away. Check-in took a little time, but I was greeted with rum punch, and cold rags as soon as we got out of the shuttle. Concierge was on point entire stay, and upgraded my room to a suite without me even asking for it,...

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2Thank craig1086
Kemarlo C, General Manager at Moon Palace Jamaica Grande, responded to this review

Dear craig1086, First and foremost, thank you for choosing Moon Palace Jamaica Grande during your vacation, it is a huge pride for us to read your review as it clearly shows you had a wonderful time here, and as a guest your satisfaction is the most important for us. We all work very hard under high quality standards to guarantee...

Jamaica
Reviewed 2 weeks ago

Checkin was definitely an indication as to what was to come. Courteous greeting, a cold rags, a flower for the ladies in our group and drinks for all. We were a group of four couples and stayed for 8 days, 7 night so we each receive $1500 room credit which could be used for the spa, along with other activities....

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5Thank latinaangeljm
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear latinaangeljm, We're delighted by your review. Thank you so much for you attentive comments. It is with joy we read as you describe perfectly what it is to stay at Moon Palace Jamaica Grande: Luxurious venues, amazing food, top shelf liquor and plenty of activities to do in this tropical paradise. You certainly had a great time and we...

Milwaukee, Wisconsin
Reviewed 2 weeks ago

Myself and a couple girlfriends won this trip on Ellen's 12 days of Christmas episode!!!! So we all went (8 of us with hubbies) March 6th 2017- March 11th 2017. We had an amazing time!!!! The hospitality of the employees is over & above!!!! EVERYONE is sooooo pleasant!!!!!!!!!!!!! The Mo Mo restaurant was by far the best food & entertainment...

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2Thank Nikki M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Nikki M, We would like to thank you for your comments and for sharing this experience with us. We can see you had an overall good vacation time which makes us feel satisfied. Your comfort and satisfaction as a guest is our priority number one and we work very hard to make sure you have top notch all-inclusive experience....

Ottawa, Canada
Reviewed 2 weeks ago

Exceptional Service!! :) The wait staff and servers were very attentive, friendly and informative. Shout out to Odean Henry(Ocean ;) )at the Boardwalk as well as Sandy, Wade and Comar. Lots of extra above and beyond treatment. Thank you!! The a la carte restaurants were excellent. Our absolute favourite was the Gondola (Italian). Corey, Brian "Thank You" for a great...

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3Thank Henry M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Henry M, Thank you for choosing Moon Palace Jamaica Grande. We are happy to know you had an overall good stay and enjoyed your time with us and felt comfortable with our staff. This is important for us as we want to make you feel like home, always welcome and of course, with satisfaction after your experience. It is...

Millville, New Jersey
Reviewed 2 weeks ago

This was our first time visiting this resort. My husband and I are members of Palace Elite and wear black bands. My daughter, son-in-law, their 2 sons ages 8 and 5, my husband and myself stayed in a beautiful Presidential Suite in the second building 11th floor. From the moment we got to the resort until we left, you couldn't...

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4Thank LynAnn D
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear LynAnn D, First and foremost, thank you for choosing Moon Palace Jamaica Grande during your vacation. We're happy to know you had a good time during your stay. We are currently working under high quality standards which we all follow very strictly in order to provide you with an incredible All-inclusive experience. Thank you also for your comments about...

Boston, Massachusetts
Reviewed 2 weeks ago

Loved the 90 minute arranged with resort, shuttle bus ride through Jamaica. Loads of photos as I got a feel for the countryside.The resort itself was lovely, well kept with loads of things for everyone in the family including a private beach, assigned pool seats for the different levels of guests and different eateries onsite. I was only there 3...

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3Thank Weddings008
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Weddings008, Thank you for choosing Moon Palace Jamaica Grande during your vacation. We're committed to your enjoyment and your satisfaction as a guest is our main goal, so it results rewarding to read your feedback as it demonstrates the amazing experience you had with us. Thank you for your comments, we hope to be honored with your visit once...

Ithaca, New York
Reviewed 2 weeks ago

Beautiful resort that I think takes the best aspects of the other palace resorts and puts them together flawlessly. The bay is great for swimming, wonderful beach access, beautiful ocean views. The marina staff are fantastic. We had very nice sails at least once daily. The paddle boards are fun and all the equipment is well kept. The gym is...

Review collected in partnership with this hotel
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2Thank runawayponies
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear runawayponies, Thank you for giving the Moon Palace Jamaica Grande family the pleasure of hosting your recent vacation experience. We are delighted to learn our beautiful resort and wonderful team contributed to you having an amazing vacation. Our wonderful team awaits having the pleasure of hosting you at our masterpiece of a Resort to more breathtaking vacation experiences. Warm...

Copley, Ohio
Reviewed 2 weeks ago

Shuttle ride from Montego Bay Airport took about 1-1/2 hours. First impressions of resort were very positive, and nothing changed that perception during a 7-day stay. Room was basic with OK view (didn't book a premium ocean-view room). The exceptional features were the restaurants (especially La Gondola) included in the all-inclusive fee, and the service of the employees. The entire...

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2Thank adventurerBWL
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear adventureBWL, The Moon Palace Jamaica Grande family highly appreciates the confidence had in selecting our Resort to host your recent vacation. Thank you for sharing an overview of your experience with the TripAdvisor community we are elated to learn the fantastic services extended by our team contributed to you having an amazing vacation. Kenisha has been specially commended for...

Wakefield, Rhode Island
Reviewed 2 weeks ago

A newer resort for the Cancun-based Palace folks, opening January 2016. Mostly Mexican management and sales, but the locals who work here have been well trained on the Palace brand. The spa facilities are top notch. There's a wide variety of excursions offered, including swimming with dolphins on site. Food quality and beverages were top notch for an all inclusive...

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3Thank Roger B
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Roger B, The Moon Palace Jamaica Grande team is delighted to have had the pleasure of hosting your recent vacation experience. As we remain committed to hosting all our guests to the most memorable awe inclusive vacations we are appreciative of your TripAdvisor review which showcases the enjoyable dining experiences had, our great facilities and team as well as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: €413 - €774 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Agoda, Hotels.com and Travelocity so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
439 questions
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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront and partial are both nice.”
 of 5 bubbles Schrode, 26 Mar 2017 | Read review
“Book through a member for rooms with balcony's and best selections”
  • Sunset
  • Cruise ship leaving port
  • Night view from room
  • Nice note from Erica our housekeeper
 of 5 bubbles djkaitz, 25 Mar 2017 | Read review
“If you book through Apple or Fun Jet vacations you will be stuck in the crappy building with crappy views”
  • Their Ocean View rooms....it's worse than a partial view
  • This is what they consider a Ocean View room..not a Partial
 of 5 bubbles W4218RKtracyb, 23 Mar 2017 | Read review
“Don't pay extra for the ocean view”
 of 5 bubbles Feldmapa, 20 Mar 2017 | Read review
“Building#2 even number rooms”
 of 5 bubbles 302allens, 19 Mar 2017 | Read review
5 of 5