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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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861 Reviews from our TripAdvisor Community

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Showing 819: English reviews
Slidell, Louisiana
Reviewed 5 days ago NEW

The location of the property is exceptional with dolphin experience and dive shop right at the resort. Restaurants good to excellent, and staff is developing to Palace standards. We'll go back in the future.

Review collected in partnership with this hotel
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Helpful?
1Thank derwoodbrady
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear derwoodbrady, The Moon Palace Jamaica Grande family would like to extend our sincere gratitude to you for making us your vacation destination. We would like to thank you for sharing an overview of your vacation with the TripAdvisor community. Your comments are greatly appreciated. The team cannot wait to welcome you back to our Resort for more awesome vacation...

south jersey
Reviewed 6 days ago NEWvia mobile

This was our first visit and the kids loved it. The views were amazing. The staff was Palace pleasant, "it is my pleasure," followed everything. There were multiple pools and we swam in all of them. The gym was great. The water aerobics at noon was challenging. The spa was AMAZING. Sauna, Steam room, cold room, pools with pressurized water...

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2Thank sjreviewer
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear sjreviewer, The Moon Palace Jamaica Grande team would like to express our gratitude to you and the family for making our Resort your destination. It was an absolute privilege to have hosted you and the family. Thank you for the TripAdvisor review showcasing the pleasant team, amazing spa, great dining options as well as the spectacular amenities at our...

Denver, Colorado
Reviewed 6 days ago NEW

Great resort for couples or family. Wonderful Spa facility. Good restaurants- Oriental, Steak house, Seafood, Italian and general buffet. The island has many great place to see and the Moon can set your family up on several great tours.

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1Thank lr701
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear lr701, Thank you for making Moon Palace Jamaica Grande your preference for vacation. We would like to also express our gratitude to you for sharing the great experience had with the TripAdvisor community, making highlights of our wonderful spa, restaurants and the overall greatness of our resort for couples and family vacations. We look forward to having the privilege...

Coopersburg, Pennsylvania
Reviewed 1 week ago NEW

We just returned from a wonderful week at Moon Palace Jamaica. The room was a great size and perfect for a family of four. The food was excellent, my only complaint is the selection could use some improvement. Especially the buffet and the snack bar by the pool. I loved the Italian restaurant and the staff was incredible. There is...

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1Thank mibyrd
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear mibyrd, On behalf of the incredible Staff and Management at Moon Palace Jamaica Grande, allow me to thank you for having made our Resort your preference. We would like to also express our appreciation of you taking the time to review our Resort, highlighting the excellent service received form our friendly team, the excellent food received as well as...

Kewaunee, Wisconsin
Reviewed 1 week ago NEWvia mobile

What a great place! Staff incredibly nice, gorgeous property, and it beats shoveling snow. Packers-Giants game enjoyed on big screen in the disco. LOVE JAMAICA, mon! Veronica who serves us breakfast at Bucaneers should be your "go to" for info if your concierge isn't around. You have to come here!

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1Thank Michael C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Michael C, Allow us to express our deepest gratitude to you for the confidence had in making Moon Palace Jamaica Grande your vacation destination. It was an absolute pleasure hosting you at our gorgeous resort with outstanding service from our incredibly nice team. Thank you for the warm recommendation, we look forward to your return to extend more awesome...

Denver, Colorado
Reviewed 1 week ago

We just returned from our visit to Moon Palace Jamaica, and are happy to report we had a wonderful time! We stayed in a villa with our two sons who are 23 and 21, and our older son's girlfriend. The room was stunning, we had no idea what we were in for. Rooftop veranda with a pool, jacuzzi on balcony,...

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3Thank lisaspoodles
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear lisaspoodles, Moon Palace Jamaica Grande remain committed to extending the moat amazing vacations to all our guests through offering signature services and amenities for your total satisfaction. Thank you for sharing the wonderful family vacation had whilst you stayed with us with the TripAdvisor community. Your confidence in making us your vacation destination is highly appreciated. The highlights of...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 1 week ago via mobile

THis resort is amazing!! We were there dec 28-jan 4 with our 2 kids (11&13). The activities are endless from the flow rider, water slide, kayaking, paddle boards, tubing (additional fee, which is unfortunate because at beaches resort it's included) sailing any time with a staff member (bring mask/snorkel they let kids jump off and snorkel), swim with dolphins, (resort...

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2Thank A TripAdvisor Member
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear TripAdvisor Member, What an absolute pleasure it was to have the opportunity of hosting you and the family to the best vacation ever. The Moon Palace Jamaica Grande family would like to extend our deepest gratitude to you for having made us your preference and also for the courtesy of reviewing our amazing Resort. As we actively create the...

New York City, New York
Reviewed 1 week ago via mobile

Spent 5 days at the Moon Palace between Christmas and New Year. Given that the resort is located in Ocho Rios, I requested free airport transfer from Montego Bay airport. Scheduling the transfer was a simple email to the address provided on the booking confirmation. The hotel representative responded immediately and sent my transfer confirmation with crystal clear instructions on...

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6Thank Eve212015
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Eve212015, Thank you for selecting Moon Palace Jamaica Grande as host of your holiday vacation destination, it was an honor to have had this privilege. We are also appreciative of the TripAdvisor review highlighting the amazing awe-inclusive experience had whilst you stayed. Totally satisfying all our guests is the continuous aim of Moon Palace Jamaica Grande, our facilities, amenities...

London, United Kingdom
Reviewed 1 week ago

I never thought the new Palace Resorts venture in Jamaica would compare with their fantastic resorts in Mexico. Boy was I wrong. This place is simply amazing. The resort has 3 buildings and apparently has 750 rooms but it feels much smaller and more intimate than that. The most outstanding feature of the hotel is the staff.......they are so friendly...

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5Thank Karenhoyles
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Karenhoyles, It was an absolute pleasure having had the opportunity to host you at our simply amazing Resort. We are truly grateful of your TripAdvisor review which highlights our fantastic facilities and amenities in tune with our outstanding team. Thank you for the kind recommendation, we look forward to the privilege of hosting you again, to more spectacular vacation...

Atlanta, GA
Reviewed 1 week ago via mobile

Hotel was nice except a few maintenance issues. Our bathroom ceiling came down with a lot of water from a leak in the room above. We had to change rooms one night for an electrical upgrade. Service was great and staff was extremely friendly. Restaurants (Asian & Italian) were great. Unfortunately, it rained A LOT during our visit so we...

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Thank BucketListTravelChic
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear BucketListTravelChic, Allow us to thank you for having made Moon Palace Jamaica Grande your vacation destination. We are saddened to hear that an overall amazing vacation was not had and would like to assure that here at our Resort the continuous aim is to extend unparalleled signature services, amenities and facilities for the total satisfaction of you our valued...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: €440 - €822 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Travelocity, Hotels.com and Booking.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
384 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in Tower block 1 which had bigger rooms and larger balconies as this is the new building.”
 of 5 bubbles Karenhoyles, 6 Jan 2017 | Read review
“Ocean view or ocean front”
 of 5 bubbles 881BillB, 5 Jan 2017 | Read review
“I doubt there's a bad room in the place. Moon Palace is ALL THAT!”
 of 5 bubbles naomigrossman, 4 Jan 2017 | Read review
“Any room with a view of the ocean is worth it!”
 of 5 bubbles noviar837, 4 Jan 2017 | Read review
“Higher floors = better view! Ask for ocean view!”
 of 5 bubbles brendamR8614AK, 2 Jan 2017 | Read review
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