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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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923 Reviews from our TripAdvisor Community

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Showing 880: English reviews
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Helensburgh, United Kingdom
Reviewed yesterday NEW

We were a party of eight 6 adults and 2 children and we had the most fabulous time. From the rooms to the food and everything in between were of a very high standard, the staff are amazing, nothing was a bother to them and always a smile and a cheery word. Especially Joshean and Mario at the beach bar...

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1Thank jellyroll1951
Wainfleet
Reviewed yesterday NEW

First time to Jamaica and we went to the best. The food was delicious, the rooms was comfortable and the resort was excellent. The staff was number one. We would definitely go back to this resort. It is close to Dunns River Falls and Mystic Mountainview and a short walk to downtown and the markets. The resort is on a...

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1Thank franky2Wainfleet
Vancouver, Canada
Reviewed yesterday NEW

The Moon Palace was a gorgeous resort! From the moment you walk into the lavish lobby that is beautifully decorated to the customer service to the amazing spa to the great food, even at the buffet, etc, you know this hotel is going to be a true 5 star experience! The resort was brand new, modern and always spotless. The...

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1Thank Kiki D
Reviewed 2 days ago NEW

We exchanged a timeshare week for a week at Moon Palace. Our first impression was that the resort was gorgeous. Then we learned that our room had a view of the side of another building. Plus a sliver of water. This was our "partial ocean view". After 90 minutes of speaking with 3 different people we were moved up one...

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1Thank Beth W
Marshall, Missouri, United States
Reviewed 3 days ago NEW

This place is for those that want the very best. Everything was nearly perfect. Absolutely everything is included. All drinks and food and entertainment are included. Anything one might want is included. However it is rather pricey too.

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Helpful?
2Thank Chuck H
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Chuck H, The Moon Palace Jamaica Grande team would like to express our great appreciation of your preference in making our Resort your vacation destination. Thank you for sharing the nearly perfect experience had with us on TripAdvisor, our team’s aim is the total satisfaction of all our guests, as such we take pride in ensuring only the most...

New York City, New York
Reviewed 3 days ago NEW

We did not know what to expect the hotel, the people and the food. The food was excellent the people are friendly and good service. The hotel - our room was beautiful. Soneil at the pool took great care of us as Diamond Members. Kevin our catering/server on the beach for dinner was awesome. Stephany our Diamond Concierge was wonderful...

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Helpful?
1Thank Carmen C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Carmen C, Please allow us to thank you for selecting Moon Palace Jamaica Grande to host your recent vacation, we are absolutely grateful of your TripAdvisor feedback highlighting our excellent people, good service and beautiful Resort. Soneil, Kevin and Stephany have all been commended for their awesome efforts in creating memorable vacation experiences. Our entire team remains at your...

Minneapolis, Minnesota
Reviewed 4 days ago NEW

Just spent 10 days at Moon Palace Jamaica Grande in Ocho Rios and loved it! The resort is beautiful and the staff is exceptional. Special recognition goes to Elvis and Xavier our waiters at the beach and pool, bartenders Kaliel (sorry if I spelled that incorrectly) and Damian. (Damian makes a signature drink called a "Pretty Girl" that is a...

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1Thank K M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear K M, The Moon Palace Jamaica Grande family would like to express our gratitude to you have giving us the honour of hosting your recent vacation experience. Your feedback on our beautiful resort and exceptional team is greatly appreciated. Our team members recognized for their outstanding service have all been specially commended. We excitedly await your return to host...

Reviewed 4 days ago NEW

My husband and I stayed 4 nights (15-19) and by far this was the best experience we've had in a family resort. The serivce was immaculate; food was excellent esp the MoMo restaurant ( Asian) Jermaine made us feel so cared for( must have Steam fish in coconut sauce) The staff went out of their way to make the stay...

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1Thank Jamrockfaamily
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Jamrockfaamily, Creating the most memorable vacation experiences through offering our signature awe inclusive services, amenities and facilities for our guests’ total satisfaction is the aim of the Moon Palace Jamaica Grande family. We are therefore elated to learn through your review that the best experience was had whilst you stayed with us. Thank you for making us your preference...

O'Fallon, Illinois
Reviewed 4 days ago NEW

This was our first trip to a Palace Resort and our first trip dealing with a Costco Travel. Dealing with Costco was very easy and no stress. Once we arrived at the resort, we checked in and met a resort specialist. He explained he would inform us of the amenities of the resort, the credits, etc. He suggested we meet...

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Helpful?
1Thank Marcia B
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Marcia B, Please allow me to thank you for the confidence had in selecting Moon Palace Jamaica Grande to host your recent vacation experience. Thank you for sharing your vacation experience with the TripAdvisor community, we are delighted to hear that a great time was had at our spectacular Resort. Our amazing and friendly team looks forward to having...

Northern, NY
Reviewed 4 days ago NEW

The real title of this review should probably be - "Alone at last". After years of traveling with family and friends, we decided to venture off on our own to Jamaica for some much needed rest and relaxation. Upon arrival at the airport in Montego Bay, we easily made it through customs, gathered our luggage and moved on to meet...

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Helpful?
1Thank canela42
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear canela42, From arrival to departure it is the aim of the Moon Palace Jamaica Grande team to continuously create the most awe inspiring vacation experiences for all our guests. We are delighted to have had the honour of hosting you to such a great vacation at out Resort. We are also very appreciative of your detailed overview of your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: €438 - €789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
417 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach view rooms are quieter as you can't here city noise”
 of 5 bubbles jellyroll1951, 22 Feb 2017 | Read review
“I think all rooms are good and have ocean view.”
 of 5 bubbles franky2Wainfleet, 22 Feb 2017 | Read review
“Don't give up until you've badgered at least 3 layers of staff and have seen your room!”
 of 5 bubbles BethW261, 21 Feb 2017 | Read review
“Most rooms are ocean view.”
 of 5 bubbles ChuckH164, 20 Feb 2017 | Read review
“Ask for room with a sea view - beautiful views of mountains and hills with beach”
 of 5 bubbles carmenc264, 20 Feb 2017 | Read review
5 of 5