We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Route A3, St-Mary PO Box 103, Ocho Rios Jamaica
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Contact accommodation for availability.
There are similar hotels available.
View all
Traveller (4607)
Room & Suite (960)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Couples Sans Souci
Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 36 hotels in Ocho Rios
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci.
Read more
Room & Suite (960)960
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Concierge
Gift shop
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
4,833Reviews688Q+A100Room tips
Traveller rating
  • 3,531
  • 909
  • 259
  • 79
  • 55
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
friendswithdave wrote a review Feb 2021
Raleigh, NC137 contributions69 helpful votes
CHECK-IN - Quick and smooth at each one. At Jewel, we were able to negotiate a better room since they were about half empty. For an extra $200 we went from pool view to ocean front. The view and location PLUS free room service made it worthwhile for us. At Couples they automatically upgraded us to our preferred building at no charge. 5* for Couples, 4* for Jewel. PRICE - Couples was a little less than $100 per night more after the new Jewel rate for the upgraded room. ROOM - We were in A building and the room was better than 825 at Jewel. It was larger with a larger balcony, larger room, and better view. Both had good AC and beds with large showers. 5* for Couples, 4* for Jewel. SERVICE - Surprisingly, we got better service at Jewel. Staff there was friendlier and quality was higher with fewer mistakes in orders like room service and restaurant orders. Tipping is permitted at Jewel and we did tip some. It is prohibited at Couples. I expect this is a reason for the improved service at Jewel. 5* for Jewel, 4* for Couples. GROUNDS - Jewel was more compact. It was rarely more than a 5 minute walk to get anywhere. Couples was larger with a long 10 minute walk with many stairs from one end to the other. Couples was more romantic with a lush feel and plenty of quiet grottos to escape to. We saw more wildlife at Couples including sea turtles, mongoose, and more varieties of birds. 5* Couples, 4* Jewel. BEACH - Even, each had two beaches that served different purposes. All were good but none were great. We enjoyed the beach drink service at Jewel not available on Sunset Beach at Couples. 4* for both. WATER SPORTS - Couples had more and better offerings including free snorkeling and water skiiing trips that Jewel did not offer. 5* Couples, 4* Jewel. COVID-19 - These two resorts dealt with this differently. At Jewel, the staff mask usage was 100%. Every staff member wore their mask properly 100% of the time. Period. They also encouraged guests more often to wear the mask. At Couples staff mask usage was so-so at best, but they took your temperature every time you entered a restaurant. Both required hand sanitization at every entrance to a building. Both offered free Covid testing prior to departure. Couples also offered a free 14-night quarantine stay if you tested positive. Jewel offered their own insurance to provide this at a fee. Couples 5*, Jewel 4*. SUNSET BEACH - This is an au naturel beach at Couples. I strongly recommend this to anyone considering it. We loved it and made new friends there we may travel with in the future. This experience greatly improved our overall experience at the resort. We spent most of every day there. ATMOSPHERE - Couples drew a more mature clientele with its higher prices. Guests at Jewel were more likely to be in their 30's and 40's and wear muscle shirts. Guests at Couples were more likely to be in their 50's and 60's and wear polo shirts. Jewel attracted lots of locals on the weekends. Couples attracted fewer. ENTERTAINMENT - This was cut back significantly at both resorts. Usually there was just one act per evening. We really enjoyed the steel band at Jewel. 3* for both but understandable they could not provide more entertainment. We did not appreciate the loud music at Jewel which went until midnight most nights. This kept us from sleeping sometimes. FOOD - Food at Jewel ranged from good to very good with quality presentation. The buffet wasn't as good as any of the restaurants. Few high end dishes were offered. Japanese was easily the best restaurant. At Couples, there was no buffet and every meal was a la carte. Breakfast and lunch were both a little better at Couples versus Jewel. The difference was more noticeable at dinner, where Couples really shined. It was a true high-end experience like you would get at a very nice restaurant in a city. Typically 5 courses if you wanted with high end choices for nearly every course. Typical choices included filet, duck, and lamb. Our worst dinner at Couples was great, the best was easily one of the best meals we have ever had. 4* Jewel, 5* Couples. CAPACITY - Resort capacity ranged from about 15% during the week at Couples to 50% during the weekend at Jewel. These are just my estimates. OVERALL - Both provide a great value and would recommend both to anyone. We have never returned to the same resort a second time, but we plan to return to Couples. That says everything about our experience.
Read more
Date of stay: February 2021
Value
Cleanliness
Service
3 Helpful votes
Helpful
Share
Sightsee57866221344 wrote a review Feb 2021
1 contribution
just got back from san souci. when we arrived at the airport masks were required. they sprayed our hands as we left the plane, sanitized at immigration, baggage claim and at the couples club. at the resort you wear masks when entering a restaurant, and they take your temperature. the staff was awesome and very thankful we were there. it was one of our best trips. they are doing everything right so i just wanted to tell everyone who is on the fence to just do it. just use good sanitation practices and you should be fine!
Read more
Date of stay: February 2021
Helpful
Share
MattDT79 wrote a review Feb 2021
New York City, New York12 contributions1 helpful vote
+1
One word: service. As someone who has a wide experience in the hospitality industry, a business can have a great product (food, location, rooms, etc...), but so do many other restaurants/hotels/resorts. So, if you want to get the guest to enjoy their experience and (most importantly) recommend it to others and possibly return, great service is what makes that happen. The wonderful service (5 stars) we received from many staff members, was most notably from Jodian & Deleen in Guest Services, but others contributed in smaller ways. Specifically: - Chedine, Lissa, Kishawn, Tevin, Marvia, Shaneil, & Andreen at the Front Desk - Wainford the bellman upon our arrival - Lennon in room service (and the other room service coordinators manning the phones) - Photographers Delsena and Hakeem - Jordaine, our server for the private dinner, Andrea & Raffique at Casanova, as well as Ramon the bartender in the Balloon Bar As far as the product goes- The location (4 stars): This is a given circumstance, so you can’t specifically fault anyone for it, but it is important. The biggest flaw was that this resort is the furthest drive between both airports (Montego Bay and Kingston). The drives, depending on traffic, are 90 to 120 minutes each way. Our priority was that we wanted a resort that has a beach along the ocean. This applies to many in Jamaica, and this one is no exception. The only other important things we wanted were the available offshore excursions. We primarily wanted to go to Dolphin Cove as well as Dunn’s River Falls. Both are in Ocho Rios, so that was great. Oh and make sure you have water shoes before going to Dunn’s River Falls, otherwise, you will not be able to hike the falls. We did not know this and had to pay for a terrible quality pair. The property (3 stars): The main attraction at any tropical resort is their beaches, and theirs were fine, with tons of seating and umbrellas galore. We never took the time to try their au natural (i.e. nude) sunset beach, but we did see it (thankfully the nude hours end at 5pm) and the views during sunset are spectacular. Also, the free WiFi they offered on the entire property was spotty, as it regularly would not work for minutes or several hours at a time, despite you being properly connected to the router. We understand the limited staffing due to COVID-19, but the pools and hot tubs weren’t regularly skimmed to remove the natural falling debris, such as vegetation and bugs. This is something one would expect at a nice resort. Also, there are a ton of stairs to get from the main lobby area to almost everywhere else on the property. We are young and relatively in shape so this wasn’t really a problem for us, but it still was awkward in the layout. Our guest room (4 stars): except for our shower, it lived up to our expectations. This is not a luxury resort, nor did we expect it to be. The room was one of their Penthouse Suites. Each one is named after a celebrity who once stayed there (ours was named after “Angela Bassette”). The room was appointed adequately for the living room (mini-fridge, complimentarily stocked with Red Stripe and non-alcoholic sodas and juices, as well as a complimentary bottle of vodka, rum, and wine, single-serving pod coffee maker, long desk, loveseat, coffee table, and two lounge chairs and entrance to our balcony), bathroom (two sinks with plenty of counter space), hallway (with an ample-sized walk-in closet), and bedroom (king bed and entrance to our balcony). And that balcony! Oh, the wonderful balcony! The size was much larger than I’m used to and it had a table for dining, with two cushioned chairs, as well as two cushioned chaise lounge chairs. The view of the ocean from the balcony is what cemented this room as worth the extra cost. The only negative was the bathroom shower. It’s a walk-in shower stall with a curtain that has one dispenser for a 2-in-1 shampoo/conditioner and another dispenser for body wash. The problem is there’s no space for your soap bars, loofah, or personal bottles of shampoo, conditioner, and body wash. The owner could at least invest in a caddy that hangs from the faucet head as we have in our home. On the first night when we took a shower, the water pressure was an insufficient trickle. After the engineer came up to fix it, the pressure was good enough but never great. The food (3 stars): They have five options here. Three full-service restaurants, full-service private dining (for an upcharge that starts at $225), and in-room dining. Of the full-service restaurants, Casanova (New American cuisine) was their best. Every course was delicious on the whole and the service, from hostess to assistant server, to the main server, was top notch. Also, the ambiance felt more like fine dining than any other restaurant at the resort. The next lowest in quality of our experience was the Bella Vista Grill (Jamaican and Traditional American cuisine), which is on the main beach, so the views were spectacular. This is the most casual option and when we stuck to certain menu items we enjoyed them. Specifically, we enjoyed the jerk chicken, coco bread, beef, and chicken patties, fish sandwich, and sorbets. The cheeseburger was possibly the worst cheeseburger I’ve ever eaten. Even though they asked what temperature I wanted it (medium) they cooked it well done and the quality of the beef is very generic. It’s probably a frozen patty. And the fish taco meat (which is fried) was so unusually dry. The overnight menu is understandably more limited, but the chef, unfortunately, had no clue how to make simple items. We asked for a grilled cheese sandwich and he put a few slices of cheddar cheese (no American cheese at this resort) on generic white bread. in a small oven just to melt the cheese. He never slathered butter or mayonnaise on the outside of the bread, nor did he cook it on a grill, flattop, or in a pan. He just put the bread in a small oven to melt the cheese and it was barely melted, which is even more puzzling. The bread itself wasn’t even heated up enough to allow it to get a toasted brown coloring. It was understandably dry and flavorless. The next lowest in quality of our experience was in-room dining (typical room service cuisine). Most disappointingly was their sample menu on the website and app had many delicious-looking options, but the actual menu was more limited. Even more disappointing is that sometimes they didn’t even have what the menu offered. By that I mean for breakfast they had in their simple Continental Breakfast Raisin Bran, Corn Flakes, and Frosted Flakes, granola, and Rice Krispies on the actual app menu, but in reality, they never had the granola nor Rice Krispies. The hot items ranged in quality. The eggs, bacon, sausage, and beans (with toast) were way off my expectations, given how simple they are. The all-day lunch/dinner items were all pretty bad, as they made the same cheeseburgers as the Bella Vista Grill and the same pizza and pasta as Palazzina (see below). The chicken club sandwich was delicious enough to get more than once and the soups of the day were all superb. The dinner menu, which we tried twice, was a real gem. The baked chicken dish, as well as the snapper dish, were surprisingly good. I don’t know how the mashed potatoes were made for both, but I want the recipe. The next lowest in quality of our experience was Palazzina (Italian cuisine). This lesser experience is mostly because of the food, as the ambiance and overall layout of the restaurant are beautiful and the service was affable, even though it felt very amateurish at times with a seeming lack of knowledge in the menu. The fried calamari was so tough, it became impossible to chew completely. Their tomato-based pasta sauces (marinara and bolognese) were way too sweet, and the small thin-crust personal pizza could be the worst I’ve ever had, and that includes bad microwave frozen pizza. The texture is off and the sauce is as bland as can be. Quite simply, Palazzina is just poorly executed dishes that wouldn’t pass the muster at even the most basic Italian cuisine of Olive Garden.  Last in quality of our experience was the private dinner. The way the server (Jordaine) decorated our table and the area surrounding it (in a gazebo overlooking the ocean) was perfect, and so was his overall service. The real disappointment from the private dinner was the chef (Fabianne). He came to the table to start the meal. Our menus were customized well before the meal when we arranged them through guest services. They give you four templates of menus to choose from and you can go with exactly what is on them or customize according to your desires. So each of us had our individually-customized menus printed out with all the main ingredients in each dish. When we received the first (of four) courses, two ingredients were missing from my appetizer as well as my wife’s appetizer. The chef came to the table after that course to see how everything was? I told him two ingredients were missing from each of our dishes. Fabianne apologized, and I asked him if he had the same customized menus listing the ingredients as we have? He said he did. I then asked him if he was just out of inventory for some of the ingredients and he said he had every ingredient needed. The second course came and one ingredient was missing from my wife’s salad and two ingredients from my soup. I immediately asked Jordaine if he could tell Fabianne to come to speak with us again. When Jordaine returned with our drink refills he was surprised Fabianne didn’t come yet, because he told Jordaine he would. Fabianne never came to the table for the rest of the meal. When the third course arrived, thankfully all the ingredients were on both plates, but my entree (beef tenderloin) was overcooked (I asked for it medium rare and it came medium-well) and my wife’s chicken was overcooked as well, being tougher than normal trying to cut and chew it. The fourth course (dessert) arrived thankfully with all the ingredients again on the plates. They tasted just ok. The desserts at Casanova were most definitely superior in the overall quality. Activities (4 stars): The activities offered were mostly still intact, despite the COVID-19 restrictions, but there were some shortcomings. First and foremost were the various beach activities, such as the glass bottom boat tour, snorkeling, and paddleboarding. Because there was a more limited staff running them, the available times to do those activities were also limited, which affected how we scheduled our day to be able to fit them in or not. The one thing we’ve always enjoyed on our vacations, both resorts and cruises are the trivia games and nighttime piano bars. The trivia we did was sports trivia and it was fine, but there was only one other couple that attended. And they have a piano bar player, but he only does it Monday and Wednesday nights. Also, he’s supposed to go from 11pm-1am, but he did it from 10pm-11pm because we were the only couple there! So the activities we were able to partake in were fun but understandably less so than they would be when there are more participants. And despite any shortcomings this resort had because of COVID-19, service was never one of them. When every restaurant, hotel, and the resort has a reduced staff because of a reduced occupancy, it becomes even more important for them to be on top of their game when it comes to service, and many Sans Souci staff members did!
Read more
Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
raverusa wrote a review Feb 2021
New York City, New York145 contributions78 helpful votes
This is our second visit to Sans Souci and our first since Covid. The safety focus by the Jamaican immigration and Sans Souci started from the moment we left the plane. We were asked to use Sanitizer at least 3 times before we left the airport, everyone was wearing masks and the hotel was the same - temperature checks in restaurants, staff wearing masks, plenty of sanitizer and spotlessly maintained facilities - I watched Rohan clean and sanitize the pool thoroughly every single day. We felt completely safe the entire time we were there. When we checked in I reminded the staff of my girlfriend's significant food allergies - gluten, dairy, soy, corn, and they called George the Executive Sous Chef to come and talk with us. He reassured us that they would prepare special meals and he would inform all the chefs around the property. Both these things happened and all the chefs were wonderful about it. It really made the entire week so much better. As always, the drinks were non-stop and the massages at the spa were great - thanks to Jackie and Ruth. The hotel was operating at a very low capacity so there was no problem social distancing throughout our stay, but we were still able to socialize with several other couples. We stayed in A Block which was close to the pools and bars and recently renovated - a very comfortable room. The only thing to note is that the (almost) nightly music was right outside the block, so if you are someone who gets tired at the end of a beach/drinking/eating day you may want to request a different block. The hotel provided a free Covid test prior to departure back to the US, and the nurse was very gentle so it was not a problem. A very relaxing, stress-free and safe trip from beginning to end. I really feel like Sans Souci has done everything they can to make this a great experience. We will return again as soon as we can.
Read more
Date of stay: January 2021
Rooms
Service
Sleep Quality
Room Tip: A, B and C blocks are all near the beaches and pools.
See more room tips
3 Helpful votes
Helpful
Share
Robbie wrote a review Feb 2021
1 contribution5 helpful votes
For any person who needs a mental and physical break in these hard times or who just need to reconnect as a couple. This is exactly what the doctor ordered. Beautifully maintained acreage and grounds. I wore a hibiscus in my hair everyday. World class My husband and I felt safer at Couples Sans Souci than we do at home. Precautions were in place and the Sunshine overflowed. World class service, food and entertainment. Best massage therapists with no need to leave the beach if you want. Any critical reviews you read must be considered as written by critical people. In the multiple trips I have made to this resort I have NEVER met a guest not having a Wonderful experience here. We were able to watch shows from our balcony and socialize safely with others. We made new friends, danced, played and watched the best sun sets. Rest, relaxation and no Covid worries. A slice of heaven and a battery recharge like none other. The hotel assured that we received our USA required re entry tests on site with no additional charge. Do double check that the Jamaican Ministry of health gets your DOB correct, though. The resort offers powdered sand beaches and watersports on the crystal clear aquamarine Caribbean sea. The main beach has the absolute softest pink and white sand. The nude beach area is private and offers the best sunsets. The grounds were beautifully maintained and I wore a beautiful hibiscus flower in my hair everyday. Can't wait to get back. For those who have never been here... welcome to your new addiction. For any nay sayers, I must ask... What is wrong with your sense of satisfaction and fun o meter? If you can't appreciate this most lovely resort, you can't appreciate life in general and Good luck with that kind of attitude as happiness lives at Couples Sans Souci. Not happy here? Might as well give up.
Read more
Date of stay: January 2021Trip type: Travelled as a couple
5 Helpful votes
Helpful
Share
Response from Michelle Gordon, Marketing at Couples Sans Souci
Responded 4 weeks ago
Tripchick1988, LOVE THIS! Thank you so much for sharing your recent experience with us. We are thrilled that you had a fantastic time and can't wait to welcome you back soon. Regards, Michelle G
Read more
Previous
PRICE RANGE
US$333 - US$607 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
couples sans souci hotel ocho rios, couples san souci, couples sans souci ocho rios
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
150
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Couples Sans Souci
Which popular attractions are close to Couples Sans Souci?
Nearby attractions include Dunn's River Falls and Park (7.1 km), Blue Hole (5.5 km), and Konoko Falls & Park (4.5 km).
What are some of the property amenities at Couples Sans Souci?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Couples Sans Souci?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Couples Sans Souci?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Couples Sans Souci?
Yes, free parking is available to guests.
What are some restaurants close to Couples Sans Souci?
Conveniently located restaurants include Juici-Beef Patties, Christopher's, and Miss T's Kitchen.
Are there opportunities to exercise at Couples Sans Souci?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Couples Sans Souci have an airport shuttle?
Yes, Couples Sans Souci offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Couples Sans Souci?
Yes, dry cleaning and laundry service are offered to guests.
Does Couples Sans Souci offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Couples Sans Souci?
Many travellers enjoy visiting Firefly (1.6 km).