Secrets Wild Orchid Montego Bay
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Lot 59A Freeport, Montego Bay Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$458
Free cancellation until 13/03/21
US$458
US$338
SAVE US$120
Free cancellation until 10/03/21
Hotels.comUS$429
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Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
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Pool & Beach (2436)
Room & Suite (2084)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 71 hotels in Montego Bay
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Finding an ideal luxury all-inclusive resort in Montego Bay does not have to be difficult. Welcome to Secrets Wild Orchid Montego Bay, a nice option for travelers like you. Given the close proximity of popular landmarks, such as Harbour Street (2.0 mi) and Blessed Sacrament Cathedral (2.1 mi), guests of Secrets Wild Orchid Montego Bay Hotel can easily experience some of Montego Bay's most well known attractions. Free internet access is offered to guests, and rooms at Secrets Wild Orchid Montego Bay Hotel offer a flat screen TV, a minibar, and air conditioning. During your stay, take advantage of some of the amenities offered, including room service and a concierge. Guests of Secrets Wild Orchid Montego Bay Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available. If you like ribs, Secrets Wild Orchid Montego Bay Hotel is conveniently located near Pork Pit, Peppa's Cool Spot, and MVP Smokehouse, which are known for serving up this local favorite. Montego Bay is also home to Bellefield Great House & Gardens, a popular architectural building that is not too far from Secrets Wild Orchid Montego Bay Hotel. Secrets Wild Orchid Montego Bay looks forward to welcoming you on your visit to Montego Bay. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Location
Full view
8,776Reviews1,149Q+A100Room tips
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Popular mentions
Stayed here for 5 nights, two late 20s couples. Had an amazing time here. Very close to airport, maybe 15-20 minutes. All the staff were outstanding. Even with Covid regulations we found that we were able to really enjoy ourselves. You can tell they take covid very serious. All the staff is always masked, and they even have sanitation crews constantly roaming and cleaning the facility (down to the elevator buttons). The resort itself is beautiful, from the architecture to the main pool area. We had ocean view rooms which are stunning. The rooms were amazing, very nice walking rainfall shower and jacuzzi tubs. Room service was superb, whether it was new towels, food, or restocking the fridge. The beach is beautiful, clear water, plenty of places to sit. Same goes for the pool which has both a normal and swim up bar. There are also activities at the pool each day (trivia, water aerobics, corn hole, pool volleyball, etc). One of the best features of the stay was access to the sister resorts. We found ourselves roaming every day, whether it was to try a new bar, new beach area, or a new restaurant. Breathless is the resort for partying. They usually have a DJ at either their main pool or rooftop pool. We enjoyed every single restaurant we ate it, which included the breakfast buffett, the french place, carribean/jamaican, mexican, and italian. Some of the best food I've had in my life. Be wary of dress code as some require long pants and close toed shoes for men. During the day there are also lunch vendors that roam where you can get jamaican beef patties and jerk chicken which are both phenomenal. Entertainment wise we enjoy the piano bar which also features a silent disco, two separate things that take place at the same time. There was an indoor night club-type event which took place in a theatre large enough to maintain social distance. We went to a crazy pool party during the day at the rooftop pool at Breathless. We also did the included free snorkel in the morning which was one of our favorite things we did. We did the power snorkel excursion which did not meet our expectations but that does not reflect the resort itself. We did hire a driver to take us off the resort to Ricks Cafe which is a popular bar where you can jump off a cliff into beautiful water (about a 40ft jump). Very fun time. All in all we loved it. Weather was lovely, drinks were plentiful, and of course make friends with the bartenders. "Mama" at the hotel lobby is a saint of a woman. She took care of us from day one and gave us great info on the surrounding area. Alvin and Marlando at the pool bar are two of the funniest characters you will ever meet. Be sure to ask Alvin to do the color changing shot. Last but not least my friend Dowaine at the Baraccuda bar is a great time to just sit and talk to. His "beer cocktail" was my favorite drink I had the whole time. Just be careful of his "nephew" haha.…
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip: Ocean view is worth it, we stayed on 5th floor
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Helpful
My wife and I spent a long weekend here. We have traveled extensively throughout the Caribbean and chose this resort based on it's calm clear water and proximity to the airport. Covid protocols were in place and all employees wore masks. The resort was at approximately 20 % capacity which was great for social distancing but not so great for restaurants and amenities. Numerous restaurants were closed every day and the food was of lower quality and small potions. The food was definitely a disappointment with no variety of gourmet food available just the basics. We ordered room service one night and it was the worst pizza, wings and fries we ever had. The rooms are dated but clean. The common areas are showing their age with chipping paint and cracking cement. The beach was very narrow and the loungers very close together. If the resort was at capacity it would feel very crowded. The loungers are very uncomfortable however the water is very clean and clear. The two female drink waitresses were the best staff we met. They made sure our cups were always full with a smile. The pool was nice and the pool bartenders were very friendly. The nightly entertainment was fun to watch as they tried hard with a small crowd. It was a nice get away but wouldn't return. I understand the resort is saving money and trying their best given the current covid epidemic with limited staff but certainly not 5 stars at the moment.…
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Date of stay: January 2021
Location
Cleanliness
Service
2 Helpful votes
Helpful
We planned an impromptu long weekend with short notice and had a wonderful time! Rooms were really clean, food was wonderful, resort was nicely kept up, and all staff were really helpful and friendly.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
We just spent a week at Secrets Wild Orchid in Montego Bay, Jamaica. The staff could not have been more friendly and attentive. We left there feeling like the only thing warmer then the Jamaican sun were the genuine smiles and greetings of everyone who worked there. They greet you with "welcome home" and I took to replying "it's good to be home". It truly felt like we were long-time VIP's when in fact it was our first trip. From the time we were dropped off at the resort till we got to our room, someone was taking us through check-in and getting us to our room. Very quickly they tell you about what the resort has to offer, and soon enough you're out to explore on your own. Covid issues have certainly reduced some of what they can offer when things are normal because tourism in Jamaica has dropped radically, but we never lacked for finding great food and service. We always had several choices for lunch and dinner, and the breakfast buffet was varied and always delicious, including local favorites to get a taste of Jamaica. The dinner menues from the restaurants on-site also had a great selection with local and international offerings. Not only is the food very good, but the presentation was at a 5-star level too. I've never taken pictures of food before but there, it was like artwork so yes I snapped shots before enjoying the meal. The coffee bar is wonderful too with a good selection of coffee and drinks along with delicious snacks. The room we had was on the 4th floor and what a view, aside from the very comfortable suite. Room service was available and we could easily replenish our snacks / drinks supply from the system they have in place. You order and the goodies are put into a box from the outside, which you can reach from inside your room. Beaches on the resort are great for a swim or sunning, and on the one side you can swim in part of a national underwater wildlife preserve. There we found numerous starfish and other fish, that you can see even without having to get into the water. Table side service at the beach was always great, again filled with warm smiles and amazing service. The resort helped us get off-site tours and those were great as well, to be written about in other reviews. Not only that, but they had covid testing on-site so we could get the required test to come back to the USA, to be done within 3 days of travel. The medical people working there are top-notch professionals, and honestly they even stayed late on the day we went so they could get everyone tested on time for travel. They could not have been nicer and the results are ready the next day for guests. My kudos go out to them for putting up with some cranky guests as it never changed their smiles. One other thing, it's an adults only resort with guests ranging from in their 20's to 70's, and everyone had something for on-site for entertainment. The on-site shops too are also excellent and reasonable I think. We purchased several items for ourself and family members which were carefully wrapped for travel. I hope I'm not leaving anyone out as everyone there exceeded our expectations. This was our first all-inclusive resort and our first visit to Jamaica. It won't be our last as we would love to return. Thank you everyone at Secrets Wild Orchid! We were in need of a great vacation and we certainly found it with you.…
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Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: There are nightly dances and music outside but it never kept us awake.
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2 Helpful votes
Helpful
Response from Alisteer Nelson, Sales at Secrets Wild Orchid Montego Bay
Responded 1 week ago
Dear Sean W, Thank you for choosing Secrets Wild Orchid for your haven of relaxation and for sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Secrets Wild Orchid will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with team members who further enhanced your stay. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon. Kind Regards, Alisteer Nelson Social Media Manager
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+1
First I would like to say - I am not hard to please but when you have gotten accustomed to setting a receiving and setting a level of standards, you expect what you pay for. I would like to rate higher, but based on other resorts they set my standards have have been set. I would like to rate each category Bartender Karen was great! and I don't drink... Housekeeper Marie was great! I have no other names to mention. Day 1 check in - since a large group they had our rooms ready, however upgrades were promised if available. I called 2 weeks ahead, 1 week ahead and mentioned 2x upon checkin. They had no intention on upgrading since rooms were ready upon arrival. Eventhough I had a great ocean view room, they hotel was not full and I should have been upgraded. We were all upgradted to preferred, due to COVID and only 25% occupancy, why not. When asked what that all offered we were told it would be explained, and given a time to come down next day because needed to verify our transport time and day and get covid test scheduled. would talke about 30m and presentation given over breakfast and a we would be receiving a free gift ( I thought because of large group we were with for my friends birthday. My friend was asked to choose two couples to recieve a gift) We arrived when asked verified departure and received covid day and and story started to change when being escorted to breakfast presentation (mind you we thinking this is to tell us over 30m and breakfast about the preferred upgrade) I told them they could keep their gift and I was then told the employee would have to pay if we didn't show. I asked WHY? we hadnt received it or used it? Welllll.. come to find out it was a Vacation Club presentation and asked if we had 90m... Long story short we entered a room with NO FOOD and large presentation screens, by then Im furious and hangry. Ladies escorted us to breakfast buffet next door (im thinking we are bringing food back) but no; I come out and they are sitting at the table with their plates! I sit down and they start the small talk, which I interrupted to ask if this was part of the presentation time, where one stops eating and began to talk and give presentation for vacation club. Never mentioned current preferred benefits... My friends walked out we should have done the same., wasted my beach time Oh and after we checked and changed were were hungry and nothing was open for another hr. the coffee/cafe had small cold finger food sandwiches we were ready for a meal after traveling since 4am. Not even the pool grill whichis only open noon - 4 or 5pm dress code not consistent.... my husband away for having swim trunks and flip flops goes and change and our friend we were traveling with sitting there with trunks and flip flops AFTER waiting for something to open after a long travel day Day two rained all day so no beach time Ipad with services not accurate. Example room service shows continental breakfast items only. My friends called and was told they can order what they want. we found this out on day 3. Jerk chicken only available for about an hour from a jerk cart that comes about 12:30... no Jerk anything avaiable rest of day. IM IN JAMAICA MAAAHNN! No Irons, only steam. If you want me to dress for dinner, expecially men, they need to be able to iron. don't say its due to safety, we have stayed at Sandals and Couples Entertainment board in front of elevators didn't stay up to date with restaurants who were open and or entertainment. Example when evening got rained out things were moved. Speaking of entertainment I should not have to request carribbean or reggae music to be played. IM IN JAMAICA!! didn't hear any from DJ at the pool he played rock and elevator music was playing and Usher we kepted hearing. They also had a DJ request hour, yes... but Im in Jamaica and come for the mood, they mood was missing Food - im a foodie, not impressed AT ALL. We arrived Sunday had oxtail they were good, but nothing GREAT on Tuesday other folks arrive (we came early) had oxtails and about 8 folks got sick. my friend said it was the same menu from Sunday and the chicken looked suspect like from Sunday so she didn't eat it, but ate the oxtails again ald they all regretted. Had an excursion next day and were afraid to go (this was reported) Enterainment folks I say in - Showtime one night and around pool. never anywhere else on resort tallying people to come participate or remind of activities or interacting in other ways with guest (again, I guess my standards were set at other resorts). people lose track of time and feel more folks would have gotten involved especially if you had a group there like us. Resort - 4 grounds and beach Beach 5 - I live for the beach Food - 2 Service 3... some better than others. House Keeping Great ! would rank 5 (thanks Marie) Employee Entertainment 2 Water activities - we asked about the glass bottom boat and told to check on Tuesday not operable due to maintenance. It rained all day Tuesday so Wednesday were were told Thursday, Thursday we were told Friday, Friday were told Saturday which was our departure date. They should have just said we are not operating the glass bottom, wasted my time and energy... again. Room service ordersed messed up 3x our of 4x. had them correct each time Ocean grill - If i order the shrimp PoBoy and you know we are accustomed to PoBoys being a sandwich and yours is not... up your level of service and inform us. It was appetizer size bites replaced with Lobster... yaaaay. tasted great but not consistent in taste as next day ordered same thing, they tasted heated up and the sauce I got and hubby got two different sauces. I bring this up because it goes back to lack of consistency we received throughout our stay Breathless food much better My friend had visited and stayed at RIU 4 months prior and said food better, and price point cheaper. Please don't blame COVID, if you pride yourselves on a cetain level of service and above average; that will not change... If it wasn't for my love of the beach and Jamaica this would be worse…
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: Ocean View is fine, no need to pay extra for Ocean Front
See more room tips
Helpful
Response from Alisteer Nelson, Sales at Secrets Wild Orchid Montego Bay
Responded 1 week ago
Dear Rhonda H: Thank you for choosing Secrets Wild Orchid for your holiday destination and sharing your comments with us. Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. I have already shared your comments with the respective department heads who will implement corrective actions immediately. Should you desire to return home, please contact me directly and I will personally oversee all your reservation details and special requests. Once again, our sincere apologies. Regards, Alisteer Nelson Social Media Manager (econcierge1.sesmb@secretsresorts.com)
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PRICE RANGE
US$337 - US$742 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets wild orchid montego bay hotel montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
350
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Claim Your Listing Frequently Asked Questions about Secrets Wild Orchid Montego Bay
Which popular attractions are close to Secrets Wild Orchid Montego Bay?
Nearby attractions include Rocklands Bird Sanctuary (3.8 km), Montego Bay Yacht Club (0.8 km), and Rastafari Indigenous Village (6.7 km).
What are some of the property amenities at Secrets Wild Orchid Montego Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Wild Orchid Montego Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Wild Orchid Montego Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Wild Orchid Montego Bay?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Wild Orchid Montego Bay?
Conveniently located restaurants include Tokyo Jo's, Juici Patties, and Mystic Thai.
Are there opportunities to exercise at Secrets Wild Orchid Montego Bay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Wild Orchid Montego Bay have an airport shuttle?
Yes, Secrets Wild Orchid Montego Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Wild Orchid Montego Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Wild Orchid Montego Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets Wild Orchid Montego Bay?
Many travellers enjoy visiting Lethe Estate (6.9 km), Barnett Estate Plantation (3.3 km), and The Cage (5.0 km).