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Secrets Wild Orchid Montego Bay

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Traveller (8332)
Pool & Beach (2036)
Room & Suite (1737)
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Overview
  • Excellent67%
  • Very good22%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“wild orchid”(1,240 reviews)
“preferred club”(1,105 reviews)
“piano bar”(798 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,340)
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7,105 results
Traveller rating
4,576
1,582
618
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4,576
1,582
618
209
120
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All reviewswild orchidpreferred clubpiano barjerk chicken cartroom serviceworld cafeour honeymoonbarracuda barsecrets resortbilly loveel patiofrench restaurantwelcome homeprivacy lightst jameswrapspreferred area
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1 - 5 of 7,105 reviews
Reviewed yesterday

had great oceanview jr. suite. had problems with a/c and called but did not get cold enough to sleep. staff was fantastic but room service was poor. ordered 3 times, 2hours delivery on 2 ofthem with cold food. last one was a breakfast and after...More

1  Thank Al S
Reviewed 2 days ago via mobile

Good news: resort is great, and the butler(s), Danae & Davion were fantastic. Really loved the layout of the resort, and had a wonderful dinner at Altitudes Restaurant, which has a wonderful Indian inspired menu. Bad news: we had neighbors who were out of control....More

3  Thank Bradley W
Reviewed 3 days ago

We had a wonderful time at Secrets Wild Orchid. The resort was beautiful and well maintained. Very clean and comfortable rooms. The staff was friendly and very helpful. We took advantage of the complementary activities like snorkeling, paddle boarding and daily yoga. The entertainment staff...More

Review collected in partnership with this hotel
1  Thank Erika B
Reviewed 4 days ago

Celebrating our anniversary was an enjoyable experience. Provide why you are traveling to the resort and they will prepare your room before you get there. We arrived to fruit & cheese platter and banner on door to honor our anniversary. Customer service & restaurant food...More

Review collected in partnership with this hotel
Thank vmartin29
Reviewed 5 days ago via mobile

Absolutely FABOULOUS..rooms beautiful. Restarants def Gourmet Bars top shelf BUT you MUST call for it by name..Alexandria Love a sports & entertainment director was GREAT everyday & oh so pleasant the Baracuda BAR.on the Beach was better than pool bar top shelf liquor & Kenesha...More

Thank Diane S
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Room Service
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free Parking
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Casino and Gambling
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$353 - US$824 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$353 - US$824 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (8332)
Pool & Beach (2036)
Room & Suite (1737)
Dining (732)
Amenities (191)
Business Centre & Event Rooms (44)
Family and Play Areas (28)
Questions & Answers
Ask a question
coljess
Better to book with Secrets directly or not? First, their website has such limited information and I have never gotten a response to any of my emails so this already makes me wonder if booking with Secrets will be a mistake 🙄 but they are $2,000 cheaper compared to a similar package at Sandals. Anyway I’m wondering if I’d be better off booking through another entity instead of directly? Or what anyone’s experience has been dealing with them? I called customer service to ask about adding flights on later (because it’s too far out to book flights right now) and she basically said it’s a hassle for them to add it on for us later and we should just find our own flights. I also don’t like that there’s no way to make installment payments online. She said I would have to call every time. This just seems very antiquated and annoying to have to do, compared to every other site you can pay online. We haven’t booked yet but so far my experience hasn’t been great with them. Just wondering how it’s gone for everyone else and how your actual trip was? Is it worth it??
9 May 2018|
AnswerShow all 2 answers
Response from Kesha M | Reviewed this property |
Hello, we booked through Virgin holidays, as we were out there for a wedding. They also have a sister hotel next door, Secrets St James I think it’s called and you can use both hotels restaurants and pools etc :)
0
Votes
Neil W
5 May 2018|
AnswerShow all 2 answers
Response from THDTJ | Reviewed this property |
It was not included with our trip. We booked through CheapCaribbean and it was far cheaper than directly with Secrets. For a taxi, we used Cool Joe's Taxis and it was very efficient and reasonably priced (30 roundtrip and... More
0
Votes
kristine92
3 May 2018|
Answer
Response from SWO_STJconcierge | Property representative |
Hello kristine92: Most of our rooms are ocean view. Some of the rooms does have a garden view for those guests who have that preference. If you would like to make a special request you may contact us before arrival by... More
0
Votes
Room Tips
"quieter rooms are away from the pools"
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"Ocean Front on the 5th floor in Wild Orchid, no need for Preferred Club."
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"We paid for ocean view but it was partial ocean view."
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"1323 - Ocean View Suite, right at the end of the hall way so only have a neighbour on one side."
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