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Tough to look at website to contact as can’t close trip advisor window. Close to the airport and clean. The biggest problem is arranging a shuttle from the airport. We don’t have phone service and we can’t email due to the trip advisor window.
Beautiful hotel and staff 5 mins from Montego Bay Airport ❤️ stayed with family and friends, amazing food, pool, location and free shuttle from the airport before 5pm. Thanks to Kerry for lugging our heavy luggage up to our rooms (no lifts) and giving us...More
Date of stay: April 2018
Response from Stacia-frontdesk, Public Relations Manager at Relax ResortResponded 27 April 2018
Thank you for staying here at Relax Resort, I would also like to thank you for sending ,e your feedback as this helps to improve our hotel and staff. Looking forward to seeing you again in the near future.
Odd experience. Very pretty grounds, and while the rooms were clean, they left a lot to be desired. Those expecting a, experience similar to what they will find at their high end resort, or even a mid range hotel in North America will be disappointed.
We stayed here for three nights because our resort was overbooked. The grounds are nicely kept and the flowers are beautiful, but this is the worst service I’ve ever received at a hotel. The front desk workers are extremely snarky and will judge you if...More
Date of stay: January 2019
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Response from Stacia-frontdesk, Front Desk Agent at Relax ResortResponded 1 week ago
I must say firstly thank you for staying here at Relax Resort and for also sending us your feedback, because our guest satisfaction is our major priority and in order to improve our service we rely on our guest reviews.
I am sorry...More
We stayed at this appartment for six nights in room main house 3. It was very large spacious appartments, with every thing that we needed. It's a little tired around the edges and could do with an update. The staff however were very helpful and...More
Relax Resort is known as "Montego Bay Best Kept Secret" it is the right choice for visitors who are searching for a combination of charm, peace and quietness, and a convenient place for both pleasure …Moreand business trips. It is a small, comfortable hotel, situated in Montego Bay. The Relax Resort managers and staff offer an attentive, personalized service and are always available to offer any help to their guests. The hotel is arranged on three floors, without a lift. On the ground floor we have rooms suited for single and families, there is a comfortable open bar where you can sit and drink, eat or just relax while taking in the view. In each room there is also a splendid private balcony where you can get the view of the airport tower, ocean and strip, and where you can also relax and emerge yourself from morning on wards in the atmosphere of our botanical garden settings. The rooms are arranged on first, second and third floors with categories ranging from superior, studio, 1 & 2 bedroom apartments. All rooms are with free breakfast and is served in the restaurant or open bar area on the ground floor,other meals are provided at the restaurant and also outside on our little patio at your convenience. The hotel provides free Wi-Fi service on the property and free beach access and transportation to the hip strip where Montego Bay famous beach the Doctors Cave is located. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Stacia-frontdesk | Property representative |
Being named Relax Resort you think of fun and pleasure and relaxation and your right we offer all those. Our resort are family friendly so we do not offer certain activities on the property for adults but it would be a... More
Being named Relax Resort you think of fun and pleasure and relaxation and your right we offer all those. Our resort are family friendly so we do not offer certain activities on the property for adults but it would be a pleasure in accommodating you here at Relax Resort and to offer places that you might like to go.