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Sandals Inn

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1,676 Reviews from our TripAdvisor Community

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Showing 1,664: English reviews
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Eagle Lake, Minnesota
Reviewed yesterday NEWvia mobile

I just got back from a 7 night stay at Sandals Inn and had a wonderful time! My room seemed to have older carpeting and flooring in the bathroom but it was very clean. The rest of the resort was spectacular! The best part of the resort was the amazing staff and how they made you feel so welcome. Shout...

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Thank VickieB2017vb
Port Richey, Florida
Reviewed 3 days ago NEWvia mobile

We have stayed here several times! We love the people! Our room was always spotless and everyone went out of their way to make our stay wonderful! We enjoyed Travis who couldn't be nicer! Lamar, Romario, Eric,and Floyd made every day a blast! They work very hard! The garden was in tip top shape too! Don't forget to visit the...

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Thank Mzuban
Buffalo, United States
Reviewed 4 days ago NEW

My boyfriend and I traveled to the Sandals Inn for a 5 night getaway in February. From start to finish, we had the best service and experience we've had at an all-inclusive resort. This was a first Sandals stay and it definitely won't be our last. From the moment we arrived, they had a nice little waiting room with beverages...

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Thank MOLLY F
Indianapolis, Indiana
Reviewed 1 week ago via mobile

This was our third trip to Jamaica and our third to Sandals. We had previously stayed at Ocho Rios and at the Royal Caribbean, which was our favorite. We tried to book the RC this time but it was full so we stayed at the Carlyle (or Inn or whatever it’s called this week). We read the brochure and the...

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3Thank distantecho
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Hi There, Thank you so much for your review of Sandals Inn. It is wonderful to hear that you enjoyed some aspects of your stay with us, however we are sorry to hear that other aspects were not similarly wonderful. As a returning Sandals guest, we realize that you are very familiar with our standards of excellence and we certainly...

Dartmouth, Canada
Reviewed 1 week ago

We decided on this resort because we always wanted to try Sandals and this way we were able to enjoy and compare different resorts at a lower price. The Inn is a quiet and quaint hotel with a boutique feel. The pool, lobby, state of the art gym, restaurants, bar and impeccable grounds were all very lovely. The staff are...

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4Thank L0riandmike
Ottawa, Canada
Reviewed 1 week ago via mobile

My wife and I enjoyed our stay at Sandals Inn. The staff are excellent and really do their best to make you feel welcome. Floyd (Sunset bar) and Doreen (office manager) were fantastic , everyone says hello all the time and seem genuine when doing so. There was a lot of noise at night coming from the street which is...

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Thank Chuck L
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Dear Chuck, Thank you for your review of Sandals Inn. We are grateful for you comments on the level of customer service you received from our employees especially Floyd and Doreen. This does not however excuse any of the inconveniences you may have experienced during your stay with us. We constantly work on improving our guests’ satisfaction therefore your feedback...

Harlan, Iowa
Reviewed 1 week ago

We stayed here in may 2016. The hotel is ok standard, but the room service is slow and the restaurant is not so good. If you like to be to your selves, this place works for you. Although the beach is flooded with local people and drug dealers. We had an all inclusive deal, but when I tried to get...

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Thank tidusole
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Hello and thank you for providing us your feedback of Sandals Inn. We consider room service to be a unique opportunity to order and enjoy food and beverage in your own room which ensures privacy, convenience and great dining experience and if your experience was not reflective of this we sincerely apologize. Please be assured that Sandals Resorts has a...

Columbus, Ohio
Reviewed 1 week ago via mobile

We're back home from another fantastic trip to Jamaica 🇯🇲. This was our 10th year and 8th stay at SCI. The Inn was PERFECT ~ Everything and Everyone. It truly is Home!! We've done a split stay the last 2 years, but after our stay at the Inn this year, we decided against a split next February. We're spending our...

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Thank MoBay10
Halifax Region, Nova Scotia
Reviewed 1 week ago

The staff at this resort are great. Kimberley at the restaurant took great care of us. The guys at the bar, Lamar, Floyd, Romareo were all fun and attentive. The resort was small but we spent days at the other resorts ( Montego Bay and Royal Caribbean) and most nights back at the Carlyle. It was small enough that everyone...

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Thank weezers14
Virginia
Reviewed 2 weeks ago

I had always bought into the hype that Sandals/Beaches resorts were the top of the line, the creme de la creme of all inclusive resorts. Sadly, this is not the case. The first hint came early, when I was making the reservation online. On the main page of their website was a big banner announcing a "free gift" of a...

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3Thank 375christine
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Thank you for your review of Sandals Inn . First, I would like to apologize for the troubles and frustration that you may have experienced. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. We also observe some crucial...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 

Additional Information about Sandals Inn

Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range: €280 - €566 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandals Inn 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay
Hotel Style:
#3 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#12 Spa Hotel in Montego Bay
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Questions & Answers

Here's what travellers have asked, with answers from Sandals Inn staff and other travellers.
87 questions
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Questions? Get answers from Sandals Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got the premium room with the balcony, highly recommend, otherwise the rooms face the back of the resort and seem more like a bedroom”
 of 5 bubbles mollyf279, 23 Feb 2017 | Read review
“Choose one of the other resorts if you can afford it. We would have payed a little bit more to stay at another resort.”
 of 5 bubbles tidusole, 17 Feb 2017 | Read review
“Avoid low numbers on first floor, as they are closest to kitchen noise in early morning”
 of 5 bubbles 375christine, 13 Feb 2017 | Read review
“We've been told the garden rooms and the 3rd floor are quieter and some actually look like the pictures online”
 of 5 bubbles MammaMia714, 10 Feb 2017 | Read review
“second or third floor if you can make it up the stairs, for the view”
 of 5 bubbles quebec2016, 3 Feb 2017 | Read review
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