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Occidental Caribe

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Occidental Caribe
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8,151 Reviews from our TripAdvisor Community

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Showing 4,338: English reviews
Reviewed 3 July 2013

There are so many things wrong with this hotel. First of all, the food is so terrible it seems like the devil gave birth to it. I've been sick of my stomach for 2 of my 4 day stay. Honestly, I've never tasted food nore horrible than the one at this hotel. No variety whatsoever. The drinks were low quality...

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Helpful?
1Thank Hellodomrep
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Guest: First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana. We are happy to see that there are elements of resort that you quite enjoyed, however we are very concerned to read that your experience with us did not live up to our usual level of service...

Cranston, Rhode Island, United States
Reviewed 1 July 2013

We have traveled to many all inclusive places before and we always tip well and treat staff with respect, something we did here as well. However, our frustrations just grew every day. The resort is poorly maintained and our phone never worked. The main buffet did not have diet soda the entire week, I had to hunt down splenda when...

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Helpful?
Thank Lucrecia M
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Lucrecia, Thank you to take your time to write a review and choosing Barcelo Punta Cana as a destination during your holidays. We also appreciate your personal opinion about the hotel. We regret that the issue with the pool activity was not reported to management at the moment, as we would have corrected it immediately. We take all guest...

Miami, Florida
Reviewed 30 June 2013

I have traveled to Punta Cana for vacation 5 times, every time in a different hotel and this one is by far the Worst! For starters the check-in process took a very long time, we received keys to our rooms 2 and a half hours after the time that we were told they would be ready. What made this hotel...

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Helpful?
Thank Jayper742
barcelopc, Manager at Occidental Caribe, responded to this review

Dear guest, Dear Guest: First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana. We are happy to see that there are elements of resort that you quite enjoyed, however we are very concerned to read that your experience with us did not live up to our usual level...

Reviewed 29 June 2013

We travelled to Punta Cana the week of June 16th. This was our first trip to Dominican Republic and we loved it. The Barcelo was wonderful! We met wonderful employees and would like to give huge compliments to Nancy Mercedes, Jose at the dive shop, and Jose the trapeeze artist! Nancy greeted us everyday and accomodated us with a smile...

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Helpful?
Thank Bevo1212
barcelopc, Manager at Occidental Caribe, responded to this review

Dear guest, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. It a pleasure to read that we provided you a relaxing vacation. We would like to have the opportunity to welcome you once again at Barcelo Punta Cana to experience the hospitality of our people, the...

MIchigan
Reviewed 26 June 2013

We had our destination wedding here on June 21st and invited 23 other guest to attend. I have asked all of them to summit a review of their own. We also stayed four days at Barcelo Palace Deluxe and I will mix in the differences in this review. GOOD: The wedding department is a true assets to any destination bride!...

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Helpful?
2Thank Dwenski
barcelopc, Manager at Occidental Caribe, responded to this review

Dear guest, First of all, again our congratulations for your wedding; wishing you a happy life together! We greatly appreciate that you have chosen our Barcelo Punta Cana as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Your special mention of the staff, like Ariana and...

Reviewed 25 June 2013

It's the fourth year my family and friends have stayed at the Barcelo Premium Resort in Punta Cana. The hotel is lovely, the accommodations and food are excellent. The beach and pool areas are fun filled and relaxing. The staff are welcoming and do their best to make your vacation memorable. We have never had a bad experience and look...

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Helpful?
Thank Kimkat3
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel. We are very pleased to read that your stay was another great vacation at the Barcelo Punta Cana! We appreciate all your positive comments regarding our restaurants, service, staff, rooms, and the fantastic beach. Looking forward to seeing you soon in...

Orlando
Reviewed 24 June 2013

We Have Been Saving For This Week Vacation and looking forward to it for 3 month, day arrived, we left Orlando for a vacation in Punta Cana, arrived at hotel minus our luggage, it took 1 day and a half to get luggage. The Food in this place was horrible, the specialty restaurant which in a week you get 4...

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Helpful?
Thank love2shrimp
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Guest, First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana. We are very concerned to read that your experience with us did not live up to our usual level of service . Indeed, your well being and entire satisfaction is our primary goal. We would like to...

Reviewed 22 June 2013

. I travel for a living and stay at a lot of amazing hotels around the world. I don't understand some of the reviews that people have left on here about the barcelo Punta Cana. This place was clean, the staff was great and the drinks were strong. The only thing that sucked was the fact we had trouble getting...

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Helpful?
Thank Priscilla O
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Priscilla, We appreciate the time you invested in writing a review of your recent stay and on behalf the entire team at Barcelo Punta Cana we would like to express our gratitude for the kind words you have submitted about us. Also, we would like to sincerely thank you for acknowledging so many positive elements experienced during your vacations....

Savannah, Georgia
Reviewed 20 June 2013

would not recommend this resort to anyone on Friday it was so crowded we did not have hot water and we just came back from dune buggy excursion had dirt all over us. A tourist trap for sure.Hotel was ok, but I would not go there again The people at the hotel were rude and did not cater to americans...

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Helpful?
3Thank Sandra B
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Sandra, Receive cordial greetings from all the team working at Barcelo Punta Cana. We greatly appreciate that you have chosen one of our Barcelo Resorts as your holiday destination. Thank you for taking the time to let us know about your experience at our Hotel. We greatly appreciate your feedback as it enables us to continue improving and providing...

Reviewed 20 June 2013

My family and my self just got back from our vacation at Barcelo Punta Cana. The service, the food, the beach, the shows, the people and every single thing was great. We had an awesome time. We relaxed and really enjoyed our stay. We will be coming back soon.

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Helpful?
2Thank ajjsantos
barcelopc, Manager at Occidental Caribe, responded to this review

Dear Santos Family, Receive cordial greetings from all the team working at the Barcelo Punta Cana. We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. Please allow us to reassure that we are extremely...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Caribe

Address: Carretera Macao s/n | Playa Arena Gorda, Punta Cana 23301, Dominican Republic (Formerly Barcelo Punta Cana)
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €129 - €312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Caribe 3.5*
Number of rooms: 798
Reservation Options:
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Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo
Hotel Style:
#37 Casino Hotel in Punta Cana
#52 Top resorts Hotel in Punta Cana
#53 Spa Hotel in Punta Cana
#55 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Caribe staff and other travellers.
441 questions
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Questions? Get answers from Occidental Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade, hotel is updating so make sure you get a newer room.”
  • Storage Cupboard with Gate
 of 5 bubbles Mike03072015, 23 Feb 2017 | Read review
“Choose rooms ocean front, away from party pool... The higher the better for view”
 of 5 bubbles 830kathyf, 21 Feb 2017 | Read review
“Get a room overlooking the pool. Its amazing. I stayed in room 2110 (same side as the casino) and that area was amazing.”
 of 5 bubbles SharonP8696, 21 Feb 2017 | Read review
“Ask for a newly renovated room - Buildings 1-2 (I think)”
 of 5 bubbles crocket12017, 20 Feb 2017 | Read review
“Avoid rooms near the casino and try to face the ocean.”
 of 5 bubbles ecpapp22, 19 Feb 2017 | Read review
5 of 5