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Occidental Caribe

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Occidental Caribe
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8,290 Reviews from our TripAdvisor Community

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Showing 4,429: English reviews
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Reviewed yesterday NEWvia mobile

I've been 4 days in this property and after the second day I wanted to leave. Check in was slow and no information about the hotel facilities and activities. The hotel is asking for a shouted remodelling and needs more continuos maintenance. The room was low standard for a 4* hotel. Floor, walls, bathroom, amenities looks very old and cheap....

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Helpful?
1Thank Miguel Angel A
Welland, Ontario
Reviewed yesterday NEW

This was our first family trip to Punta Cana, 2 children and 2 adults. Bars/Pools - There is a good amount of bars, you're never too far from one, which is great. The service at the bar isn't very quick unless they see a tip in your hands while waiting. They also for some reason tend to want to serve...

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Helpful?
Thank rosecity1980
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, We first would like to thank you for choosing our hotel for your holidays in Punta Cana and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. At Occidental Caribe we believe that...

Ontario
Reviewed 2 days ago NEW

Stayed Feb 22 - Mar 1 2017 We enjoyed our stay but would not return. A good 3 Star property. The buffet had the typical offering, nothing spectacular but what was there was always good and there was always lots of fresh fruit. There were 4 grill stations, in the morning two made omelettes and two made fried eggs. In...

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Helpful?
1Thank JayAndEmm
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely...

Houston, Texas
Reviewed 2 days ago NEW

Just left this property a day earlier than planned. Service is terrible, the hotel is unkept and the food was barely edible. Upon checking in our balcony door was broken and would not close. I called down to the front desk 6 times in 4 hours asking for maintenance. I was hung up on twice and when I did get...

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Helpful?
Thank gigimarie0817
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel, it is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We were very saddened to read your displeasure with the dining...

Reviewed 3 days ago NEW

I stayed here with 5 others for our senior spring break trip. Although we came in with little expectations, we were still very disappointed. My friends and I are not the stereotypical crazy "spring breakers" many people think of, but we truly felt we were ignored or almost targeted with poor service because we were obviously college aged guests. Our...

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Helpful?
1Thank Karissa C
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is with great concern that we read your...

Ashland, Wisconsin
Reviewed 3 days ago NEWvia mobile

Vacation was good. Jose Luis Canario ,franklin de la Cruz were very friendly and helpful. They made the trip a bet fun experience. At the sea food restaurant we waited an hour to be served and they should work on getting the door to you in a more timely manner. Over all was good.

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Helpful?
Thank Koprs
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Durham, North Carolina
Reviewed 4 days ago NEW

We arrived on Wednesday. Check-in went smoothly, although a little on the slow side. Pros: -Our kids ABSOLUTELY LOVE the water park. They would spend hours there -The gym has a good variety of equipment and is a good size -The buffet has a large variety, although many things I didn't necessarily try -several pools and other activities -not too...

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Helpful?
Thank Taineisha
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. At Occidental Caribe we have created a new concept of...

Reviewed 4 days ago NEW

This hotel was significantly cheaper than all of the others I could find so we decided to go here. The hotel itself is very nice, the rooms are clean and spacious, the pool is gorgeous with a pool bar and the beach was the best out of everywhere I went to in Punta Cana. Overall, we had a great stay...

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Helpful?
1Thank Emily M
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, Thank you for sharing a review of Occidental Caribe, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring...

Fargo, North Dakota
Reviewed 5 days ago NEW

A few pros and a lot of cons with this resort. I'll start with the pros. 1. Beach was beautiful. Long beach, beautiful sand, big swimming area. 2. Always loungers on the beach and by the pool available. However, getting to the swim-up bar was difficult due to the number of drunk spring-breakers. 3. Specialty restaurants were great; easy to...

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Helpful?
Thank Vanessa B
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests expectations and your comments will help our teams reaching that goal. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We also regret...

Cambridge, Canada
Reviewed 5 days ago NEW

Party of 4 adults travelled from Toronto to Punta Cana, without kids. We booked late (no upgrades were available), and had no illusions about what we booked, and we picked the resort for the beaches in Punta Cana: • Check-in: Pearson check-in with Sunwing was slow – 3 hours – print your boarding passes at home and skip the check-in...

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Helpful?
Thank John B
Marcos C, Director General at Occidental Caribe, responded to this review

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Caribe hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Occidental Caribe

Address: Carretera Macao s/n | Playa Arena Gorda, Punta Cana 23301, Dominican Republic (Formerly Barcelo Punta Cana)
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €112 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Caribe 3.5*
Number of rooms: 798
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Hotels.com, Despegar.com, BookIt.com and Booking.com so you can book your Occidental Caribe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo
Hotel Style:
#40 Casino Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Caribe staff and other travellers.
489 questions
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Questions? Get answers from Occidental Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking for a relaxing vacation, this is not the place for you.”
 of 5 bubbles VanessaB931, 23 Mar 2017 | Read review
“Building 2 – facing the water/pool (2 to 3 floor)”
 of 5 bubbles johnbE7524OB, 23 Mar 2017 | Read review
“Ask for a room in the renovated section.”
 of 5 bubbles stevesP7433CB, 18 Mar 2017 | Read review
“Request a suite, as it will be a little quieter.”
 of 5 bubbles 36edward, 17 Mar 2017 | Read review
“Don't bother buying an "oceanfront" room because I had an incredible view of the main pool and beach from the standard suite.”
 of 5 bubbles genor2015, 16 Mar 2017 | Read review
5 of 5