Occidental Caribe
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Carretera Macao S/N Playa Arena Gorda, Punta Cana 23301 Dominican Republic
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About
#85 of 163 hotels in Punta Cana
Finding an ideal family-friendly all-inclusive resort in Punta Cana does not have to be difficult. Welcome to Occidental Caribe, a nice option for travellers like you.
As your “home away from home,” the all-inclusive resort rooms offer a flat screen TV, a minibar, and air conditioning, and getting online is easy, with wifi available.
Guests have access to 24 hour front desk, room service, and a concierge while staying at Breezes Punta Cana. In addition, Barcelo Premium Punta Cana offers a pool and breakfast, which will help make your Punta Cana trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
If you like Mediterranean restaurants, Barcelo Punta Cana Hotel is conveniently located near Passion By Martin Berasategui at Paradisus Punta Cana, Kukua Beach Club, and Aqua.
Occidental Caribe puts the best of Punta Cana at your fingertips, making your stay both relaxing and enjoyable.
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Room & Suite (1,128)1,128
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
French, Russian, Spanish, German
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
169Restaurantswithin 10 km
60Attractionswithin 10 km
Contact
Carretera Macao S/N Playa Arena Gorda, Punta Cana 23301 Dominican Republic
Getting there
Car HireSee all Punta Cana car hire
13,356Reviews1,218Q+A100Room tips
Reviews
Traveller rating
- 5,318
- 3,717
- 2,069
- 1,185
- 1,067
Time of year
Traveller type
Language
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I went to the Occidental Caribe Hotel with my parents and kids on Mother's day. The mattress on sofa bed didn't have anything (no blankets,sheets,cover) and it was broken. I called the first night and was told they were going to bring a new bed. However, we waited all night and we had to sleep on the floor. since nobody came to our room. We called in the morning and finally in the afternoon they put in a twin bed. Also, we let them know that the living room didn't have any TV ( as stated in the room description- 2 x 42" LCD TV). Therefore, the kids had to be in our bedroom in order to watch TV. In addition , since we booked a Premium Level Suite. we were entitled to receive the following: welcome gift A gift voucher worth 5% to spend during your stay Discounts of up to 10% off your next bookings Yet, we never received none of the above. It wasn't how I expected to spend mother's day with my family. We were told they were going to inform management but we never received a call back or an explanation. Therefore we directly contacted management of Occidental Caribe Hotel. They denied any wrong doings and said it wasn't reported. When we replied with evidence,pictures, phone calls and whom it was reported to, we were ignored and didn't receive any reply. We had to deal with all the issues in the resort. Now, we have to deal with the insults by them calling us liars. Therefore we sent an email to the parent company Barceló Hotels & Resorts. They said they will give us preferential rate with our Premium services for a future stay, and to guarantee you the vacations that you deserve. However, I compared the price they were offering us with the rates online. It seems the preferential rate was really inflated and overpriced. I had a feeling we were being deceived again and checked to confirm the truth.…
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Responded 4 weeks ago
Dear Guest We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our hotel and we would like to extend our sincere apologies for the imperfections of service you describe in your review. It has been disappointing to read your opinion of the room we accommodated you in. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Álvaro Fontenla Director Occidental Caribe
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Hotel's Favourite
This was our 2nd visit to Occidental Caribe. The beach and grounds were spotless, the views great. We were in room 3402. They have a quite pool, kids pool and a pool with music. The food was good. My only complaint was that the hot food wasn't always hot. The beds were comfortable. The best part was the staff..Everyone was very pleasant. Our favorites were Jesus Peras, bar tender, Justin, Yunior, waiter, Nilson Heirera,for his hugs at the pizza place, Joanky Contreras bar tender at the pool and the bar by buffet, Gueley buffet fry cook, Juan Moreno who made the breakfast omelets every morning and Jose Rincon. They were all great! We didn't do any excursions. Another thing we enjoyed was that there are several returning customers, so we were able to visit with people who had been there 2 years ago.…
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Review collected in partnership with Barcelo Hotels & Resorts
Responded 23 Feb 2020
Dear guest First of all, we would like to thank you for choosing our hotel and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read it. We are very grateful for your compliments towards our staff, whose kindness and kindness is one of the greatest strengths of our hotel and I pledge to congratulate all of them on their behalf for the contribution to their well-being during their stay in our hotel. Last but not least, We are proud to know that you could enjoy the result of our chefs' effort to satisfy the culinary desires of our guests, offering them the most delicious dishes. Thanks again for this comforting review about your stay with us, we look forward to your next visit. Álvaro Fontenla Director Occidental Caribe
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As most PC resorts, it is out of any urban area. Taxis costs a lot to go out or to the airport, like New York or London fares! The resort itself is well maintained, and the facilities are good with excellent rooms. The staff however are not well trained especially the reception. They barely care about visitors requests and just shrug them off. Chaotic lineups at the reception during high seasons, just to get a key. It is an all inclusive resort but doesn't include Wifi anywhere, in the rooms or any facilities.
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Responded 27 Apr 2020
Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Álvaro Fontenla Director Occidental Caribe
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Room was very dirty with mold and bathroom was dirty (I have pictures of all of it )and resort was loud at night and front seat didn’t seem to care. Food was the same day after day. Pool wasn’t the cleanest but we had a few windy days and was just a lot of stuff floating around the pool
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Review collected in partnership with Barcelo Hotels & Resorts
Responded 31 Mar 2020
Dear Alex, Thank you for choosing our Occidental Caribe hotel for your stay. We're concerned to read your comments about the cleaning of your room on your arrival. I do hope you reported this to our reception team, so this could have been cleaned by our housekeeping team immediately. This is very unusual as every room is per standard thoroughly cleaned and then checked by our Housekeeping Supervisors before guests are allowed to check in, clearly we have not performed to our usual standards that day and please receive our sincerest apologies. Regarding your comments about the entertainment, we would like to point out that we understand your preference for a more tranquil accommodation. Nevertheless it is our target to offer all our guests an amusing holiday and therefore we try to combine lively attractions for the action seekers with a well organized distribution in facilities and time schedules to ensure that the guests want to relax can do so at all times. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. Thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your trust in the near future. Customer Experience | Barceló Hotel Group
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I think that this is possibly the worst hotel that I have ever been at. Every single day of our four nights that we stayed, we had to call for extra towels and call multiple times in that regard. One day our room was not made, and I called the desk 5 times over 5 hours, and ultimately was told that it could not be made. The staff member said that even though the cleaning staff would be unable to clean due to the time, he would send new towels and sheets. Even that request was ignored. Even when the room was cleaned there was still sand left on the tile floor. Bar staff were rude, and repeatedly spoke insults in spanish to customers who they believed could not understand them. Food had no labels as to what it included, making the resort very unfriendly to vegetarians. Their ‘open room mini-bar’ consisted of a not very cold fridge filled with 2 sodas, a juice, and 2 beers that we asked to be filled because it was not ready when we came in. Hot tub was not hot whatsoever and the water was plain unsanitary. Restaurants were not open as advertised. Two days in a row we went to the pizza place for lunch and were informed that it was closed and given no reason to the contrary. The water sports place, did not loan out the free boogie boards to 'water conditions' however both the neighboring resorts were renting out the boogie boards. Despite the perceived 'bad water conditions' paid attractions were still available. I would not recommend. I am usually not an unkind person and am empathetic of mistakes. However Occidental Caribe repeatedly made mistakes and showed little kindness or effort to correct them.…
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Review collected in partnership with Barcelo Hotels & Resorts
Responded 19 Mar 2020
Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday at our hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Álvaro Fontenla Director Occidental Caribe
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Hello, Family room has a side with to double beds and the other side with a King bed.
Dear Guest, Yes we have an ATM
123456…244
"Ocean view rooms were excellent. The sounds from evening entertainment always ended at 11:00"Read full review
123456…20
PRICE RANGE
€93 - €188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo punta cana hotel punta cana, breezes punta cana, barcelo punta cana resort, barcelo premium punta cana, barcelo dominican punta cana, punta cana barcelo
FORMERLY KNOWN AS
Barcelo Punta Cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
798
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Claim Your Listing Frequently Asked Questions about Occidental Caribe
Which popular attractions are close to Occidental Caribe?
Nearby attractions include Hard Rock Casino Punta Cana (0.9 km), ORO Nightclub (1.0 km), and Little Switzerland (1.1 km).
What are some of the property amenities at Occidental Caribe?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental Caribe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Caribe?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Occidental Caribe?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Occidental Caribe?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Occidental Caribe have an airport shuttle?
Yes, Occidental Caribe offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Occidental Caribe?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Caribe offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Caribe?
The staff speaks multiple languages, including Spanish, French, German, and Russian.