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Sirenis Punta Cana Resort Casino & Aquagames

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8,384 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,577: English reviews
Clifton, New Jersey
Reviewed 9 July 2015

I stayed at Sirenis last week. It is a big resort. They have a few mishaps such as not cleaning the seaweed from the sand (may I suggest making a pass so people don’t have to walk over 5 feet of seaweed to get to the water) and their food is not the greatest and lacks variety for an all-inclusive...

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Helpful?
1Thank Ines201318
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Ines201318, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you want to discuss these issues in...

Nova Scotia
Reviewed 8 July 2015

My wife, myself and 3 kids, ages 7, 12 and 15 travelled to this resort on June 24 to July 1 and it was not a pleasant experience. We were originally given a Jr. Suite Superior room in J Builing and it was disgusting. When we walked in the room the electical panel was missing the cover so the electrical...

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21Thank Capertravellers31
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Capertravellers31, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to discuss...

Reviewed 8 July 2015 via mobile

Arriving at the hotel, it was extremely chaotic at the front desk. Our room was not ready at 3:00 so We had to wait. During that time I was ignored until someone came over to tell them I've been waiting for over an hour. They finally put us in a room, in which it smelled badly and had urine on...

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8Thank Shay510
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Shay510, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues into more details. I would be...

Reviewed 8 July 2015 via mobile

Excellent hotel, my friends and I had a great time for a graduation trip, the rooms was a little old but is acceptable, the food was really good and variable, also had an amazing water games, all sports, night shows and family activities to all ages. I recommended 100%

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2Thank Sara T
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Sara T, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and...

Montreal, Canada
Reviewed 7 July 2015

We were suppose to have a suite with two separates bedrooms... we had to pay 20$ to convince the guy at the desk to find an other room. We finally had that room a 01h00am, at second floor, nice space but very old and the air conditionnig never worked...it was really hot at night, we had to sleep with wet...

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4Thank eric l
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi eric l, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come back in the...

Reviewed 7 July 2015

This is our second time to this Hotel and we encounter different issues this time. Last time we have been was in 2010. So let’s start with the good news. Check in was fast and we had a nicer room than expected. Honestly, it helps to speak Spanish! The room was ready at 3 o’clock, as expected. Grounds were beautiful,...

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5Thank Jennyqq123
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Jennyqq123, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to our resort....

Reviewed 6 July 2015

This hotel was horrible. If you do not speak spanish, they treat you like the dirt on the bottom of your shoes. In the beginning when my family and I first arrived our rooms were wrong, we were supposed to have ocean view rooms, it was not until we asked to speak to not only someone who spoke some kind...

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12Thank Christi M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Christi M, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come back in the...

Southwestern Ontario
Reviewed 6 July 2015 via mobile

Visited from April 8-15. We flew Transat out of London, ON. Great flight. This was our sixth time to Punta Cana. The hotel was okay. Our room was overlooking the exclusive pool section. We had a partial view of the ocean. Rooms are really dated. Burnt orange drapes??? It's time to refurbish. Yes beds are hard as well. But we...

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Helpful?
3Thank Gurty
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Gurty, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or...

Reviewed 6 July 2015 via mobile

My partner and I visited Sirenis in June 2015. It honestly is a beautiful country and place to stay . I feel that some of the reviews put on here are very unfair and inaccurate. We have stayed in other Thomson All Inclusive's , some of which may have been slightly more luxurious but you have to remember the type...

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19Thank Jo W
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Jo W, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort....

Puerto Rico
Reviewed 5 July 2015 via mobile

This was my second visit to this hotel and I must be honest the first time I went My family had a wonderful time...this was in 2013. But this year was not what I expected. We were a family of 18. First, the entertainment of the pool was lame. Children' club was always empty...I wonder why??? The beach water was...

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Helpful?
3Thank Yanira28
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Yanira28 , Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to our...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €101 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,202 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cocotal Side”
  • Body fluids on couch
  • Tv...
  • Exposed wires
  • Dirty curtains
  • Exposed wires
Taylor1990, 19 Apr 2017 | Read review
“dont get a room by the lobby the large peacocks squawk and get up on the balconies”
RoxanneL267, 19 Apr 2017 | Read review
“Stay away from tropical side rooms”
inman9228, 19 Apr 2017 | Read review
“Ask for rooms M, N, O, P - They are right in the middle of the resort and closest to the pool.”
lindssw, 17 Apr 2017 | Read review
“The resort is on a large property. We ended up at the farthest building meaning we had walks up to 7 minutes to get to key areas.”
amyw4502017, 17 Apr 2017 | Read review
5 of 5