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Sirenis Punta Cana Resort Casino & Aquagames

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7,881 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,315: English reviews
Waterdown
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 March 2015

We stayed at the Sirenis from March 19-26 This was our first time in Punta Cana and 1st time in a SIrenis Resort. CheckIn: We were greeted with a welcome drink and the check in was completed quickly and efficiently. The Room: We had a room, B05 on the Cocotal side. The room was pretty good, the beds were stiff,... More 

Helpful?
Thank Jeff C
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Jeff C, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I invite you to contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family... More 

Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2015

This was my 11th all inclusive trip to the Dominican Republic, and my 2nd stay at Sirenis Punta Cana. This was also my first trip traveling by myself with my two kids (age 9 &7). The Sirenis staff were amazing and so helpful! My kids loved the pools, aquagames park, and most of all the entertainment staff! Hello Kitty and... More 

Helpful?
5 Thank JeffDickson999
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi JeffDickson999, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I will definitely pass on your great comments to Hello Kitty and Jissel. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back... More 

Thunder Bay, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2015

The trip was awsome. Food is excellent grounds ,pool areas and beach are very clean. Rooms are OK. Staff is very friendly and helpful. Pedro Wilkins will make you feel like a king at the buffet. Lassander and cherry keep the party going at the pool bar. Fino and pollaco rock the lobby bar all night long. Awsome staff and... More 

Helpful?
3 Thank dustin s
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi dustin s, First of all I have to thank you for taking the time to write your review and I’m happy to see you had an amazing holiday with us. Please contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as much of a good time as... More 

Nova Scotia, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 March 2015

Beach was good, pool was good, rest was not what I expected. When we arrived at the resort by bus we waited a fairly long time to register. Once registered we noticed on the map that our room was next to the disco. Having small kids staying with us I asked if it would be loud and all I got... More 

Helpful?
10 Thank NSFamily2015
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi NSFamily2015, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you want... More 

Bethlehem, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2015

WE just got back from our 4 day vacation at sirenis resort and had very ,very relaxing time . weather was perfect 84* every day. The staff was always there to help and point you in the right direction. Being in dominican republic for the first time im glad we stayed at the serenis resort and im looking foward to... More 

Helpful?
3 Thank tommy r
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi tommy r, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I will definitely pass on your comments to Salserin. Please contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation so I personally... More 

1 review
Reviewed 28 March 2015

We absolutely had a great time at Sirenis! I can not express our extreme gratitude to Abel who saved us on multiple occasions on our trip. Not only did he go above and beyond when we couldn't get our atm card to work, he proved an incredible asset to the resort when our flight was cancelled and he not only... More 

Helpful?
Thank LCEJA
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi LCEJA, I’m very glad to see you enjoyed your stay with us and I’m happy to see you took the time to share your comments. I will definitely pass on your reviews to Abel as I know he works really hard to give great service to our guests and he will be happy to hear your great comments. I... More 

Medicine Hat, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 March 2015

This is the 4th time my wife and I have stayed at this hotel/resort. We've stayed on both the Tropical side as well as the Cocotal side. Both are excellent. We decided to come back to this hotel for our 2nd wedding anniversary as we did get married there in March of 2013. Each time we have stayed here it... More 

Helpful?
7 Thank Chad H
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Chad H, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the future... More 

Oshkosh, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 March 2015

This was my 3rd trip to Punta Cana and the worst resort. Our shuttle was late had to wait till 5 p.m. for a run down mold musty room with a old junker of a tv and couch. Day 2 we were finally moved to room # 2 were we noticed a leak in the bedroom/bathroom wall.We went right back... More 

Helpful?
8 Thank Deb N
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Deb N, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. While you were here, did you bring up your situation with Guest Service or Management? When we know about a situation when you are still... More 

Chateauguay, Canada
2 reviews
Reviewed 28 March 2015

We spent two weeks at the Sirenis Cocotal and enjoyed ourselves immensely. The room was clean and comfortable but definitely needs repairs. The grounds are amazing, well kept and pleasing to the eye and the staff is superb, friendly and courteous. I was very impressed with the manner in which we were treated and would like to underline the concierge... More 

Helpful?
Thank MariDi T
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi MariDi T, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I will leave you my e-mail assistantmngr.dr@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and ensuring... More 

Minnesota
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 March 2015

this is a 3.5 star resort that tries really hard to be a 4 star, so I am reviewing as such. it is not fair to pay lower prices and then expect a five star resort. Some of these reviews are not fair. A really great beach, pool, gorgeous grounds, and so many lounge chairs you don't need to reserve,... More 

Helpful?
10 Thank littlesprite61
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi littlesprite61, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €133 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#38 Casino Hotel in Punta Cana
#42 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#55 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,026 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tip the check in staff for a better room at check in.”
 of 5 bubbles 227traciep, 30 Nov 2016 | Read review
“Lots of windows in rooms, great view!”
 of 5 bubbles hacienda5779, 30 Nov 2016 | Read review
“Do not go to this resort. Filthy, dirty, uncaring staff.”
 of 5 bubbles garydI6125BK, 26 Nov 2016 | Read review
“Suite. Specify location halfway between beach pool and lobby.”
 of 5 bubbles samads692, 20 Nov 2016 | Read review
“More likely that you will get a better room at tropical suites.”
 of 5 bubbles gabrielamI5688FN, 19 Nov 2016 | Read review
5 of 5
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