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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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7,903 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,327: English reviews
Reviewed 9 April 2015 via mobile

Went for a week to this resort. I was reading the reviews on this hotel some were good some were bad I found the place absolutely great people were nice lots to do and they were very friendly. A little bit of a dated resort but other then that I can't complain. I would definitely go back again.

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Helpful?
5Thank Billythebear
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Billythebear, First of all I have to thank you for taking the time to write your review and I’m glad to see you enjoyed the great services of our team. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the future in order to ensure you spend another amazing trip. Veronique Garon Assistant...

Toronto, Canada
Reviewed 9 April 2015

First thing first Braaaaak!!! the best sound in the morning. To all of you that will be going to Sirenis don't worry about a thing,This Family of 3 Found Paradise,From the time we arrived to the time we departed. We checked in with no worries got a very nice room with lots of towels and a fully stocked working fridge...

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Helpful?
7Thank Jimmy B
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Jimmy B, I’m very glad to see you enjoyed your stay with us and I’m happy to see you took the time to share your comments. I will definitely pass on your reviews to all staff mentioned; they always like to see their hard work pays off. I invite you to contact me at assistantmngr.dr@sirenishotels.com when you are planning...

london
Reviewed 9 April 2015 via mobile

The reason for taking soo long to review we thought it was right for tui to put things right!!! within two hours of arrival we were pleading with our rep to move us to another hotel or return us home if this had been our first trip to the caribbean it would be our last Staff-perfect english on arrival any...

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Helpful?
7Thank wsrc
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi wsrc, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. I’m not sure what your situation was and not sure if it’s me or Veronika from Guest Service that you talked to during your stay but...

north east pa
Reviewed 9 April 2015

Older resort but clean and service was above and beyond...Gifts everday in room, which was cleaned everyday...Staff was very helpful and friendly. Would go back.. Hour from Airport great for relaxing beach vacation. Waterpark and Beach are awesome.

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Helpful?
2Thank mamafarg
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi mamafarg, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the future and I’ll do my best to make your...

Sault Sainte Marie, Ontario, Canada
Reviewed 8 April 2015

we were very unhappy and will not return,, . only good thing was the Dr. Fish Spa day...very pleasant day.. very relaxing. good service.. although because the resort is a long way out. the ride was long

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Helpful?
1Thank Sherry M
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Sherry M, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Please don’t hesitate to write me if you want to discuss your situation further at assistantmngr.dr@sirenishotels.com or if you decide to come back in the future...

Waterloo, Canada
Reviewed 8 April 2015

Another great week in the D.R..(our 20th!) SIrenis P.C. was a perfect setting and everyone thoroughly enjoyed their holiday. Lots of warm sunny days at the beach and the pools. The Aqua Park was also a hit and just about everyone got to do the slides. Many upgrades were noticeable throughout the resort from landscaping, to fresh paint, to new...

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Helpful?
Thank Larry G
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Larry G, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I invite you to contact me at assistantmngr.dr@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family...

Region of Waterloo, Canada
Reviewed 8 April 2015

My wife and I just spent a week at Sirenis Punta Cana Resort Casino and Aquagames. All of the staff were excellent. However, some stand out. Marina at the front desk, Elizabeth at the bar, and Jensy at customer service. We recommend this resort and will go back again.

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Helpful?
6Thank Albert H
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Albert H, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you decide to come back in the future...

Halifax Region, Canada
Reviewed 8 April 2015

we stayed at the serenis for 9 days , lots of sun great beach but that's about it , we arrived to find a room assigned to us that is not even listed on the website not even a picture , stained sheets and mold on the curtains. when we complained we got the answer that is what you are...

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Helpful?
3Thank David H
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi David H, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to give me more details about your experience during your stay at assistantmngr.dr@sirenishotels.com or if you...

Toronto, Canada
Reviewed 8 April 2015

Just got back, 2 adults with 2 kids Food: Not good, same everyday, specially breakfast, very unhappy service team, dirty tables, not enough for everyone, always something missing and had to ask for everything. getting a glass of milk was a difficult chore for them. Same food everyday at snack bars and beach bar aswell. Amenities: Beautiful garden, well cared...

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Helpful?
3Thank redheart2015
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi redheart2015, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com if you want...

Szczecin, Poland
Reviewed 8 April 2015

I would like to say I was very disappointed with the overall quality of Sirenis Hotel. We have steyed there March 19th- April 2nd 2015. The location is beautiful, the hotel is located between mountains and the ocean, the beach is amazing for a long walks, perfect spot for someone who loves long walks down the beach. The hotel itself...

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Helpful?
Thank AgnieszkaC_85
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi AgnieszkaC_85, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. We really take it into consideration our customers’ feedback in order to improve our services. I leave you my e-mail assistantmngr.dr@sirenishotels.com if you want to contact me personally. If you decide to come back to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €133 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#39 Casino Hotel in Punta Cana
#42 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms look good to me....”
 of 5 bubbles RobA664, 2 Dec 2016 | Read review
“try another hotel”
 of 5 bubbles stephenp1, 2 Dec 2016 | Read review
“Tip the check in staff for a better room at check in.”
 of 5 bubbles 227traciep, 30 Nov 2016 | Read review
“Lots of windows in rooms, great view!”
 of 5 bubbles hacienda5779, 30 Nov 2016 | Read review
“Do not go to this resort. Filthy, dirty, uncaring staff.”
 of 5 bubbles garydI6125BK, 26 Nov 2016 | Read review
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