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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,281 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,546: English reviews
Kent, United Kingdom
Reviewed 21 August 2015

Second visit here Ten years apart, things have changed a little. Long walk to the water park. No reps here and not able to find anyone to talk to. Food good used beach most of the time and the pool in the late afternoon. Booking a restaurant caused problems. Also not good int them once there so we kept to...

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Helpful?
Thank Tkdreje
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Tkdreje, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or...

Reviewed 20 August 2015 via mobile

This hotel have a great animation team. Especially the woman's main dancer, known as Leydi Gaga. She is an excellent dancer and a person that demonstrated to people that she enjoyed and loves her job. Also she has a lot of kindness to people. This makes you enjoy more your vacation at this hotel.

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Helpful?
Thank Saydi S
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Saydi S, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family spend a great vacation. Veronika Salikova Guest Service

Toronto, Canada
Reviewed 20 August 2015

We arrived on August 7th-14th lets start from the begining. When we arrived it was around 8pm we were dying of heat waiting in about a 40 min line up with no drinks offered to us and did not feel welcomed at all. We are a family of 4 with a 9 year old and 14 year old and I...

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4Thank Santina C
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Santina C, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to...

Reading, Berkshire
Reviewed 19 August 2015 via mobile

On arrival the lobby area is clean and welcoming. We were offered a drink and cool towel. We were welcomed by Veronique (one of the managers). She personally tells you if you have any problems whatsoever to see her personally and she will sort it out. I don't understand people slating the place when they get home when they are...

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3Thank baytree97
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi baytree97, It’s really great to hear you had a nice vacation with us. It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and...

Reviewed 19 August 2015 via mobile

I want to keep it short and sweet, so here goes. The food was good, the beds were TERRIBLE, the bathrooms were gross, the beach was nice, the pool was nice, the staff was friendly (but they don't speak very good English so brush up on your Español). The casino is TINY. The maintenance is awful, our phone didn't work...

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2Thank Maranda M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Maranda M, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking...

Montreal, Canada
Reviewed 18 August 2015

We travelled with our 3 kids and I took the time to contact the resort before. Well I got a room on the 2nd floor so guess where the stroller stayed at night... No use complaining at the front desk because no one there speaks English. The beach is horrible, it's full of seaweed and it stinks like fish. The...

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1Thank Helen and Toni D
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Helen and Toni D, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you...

Santo Domingo, Dominican Republic
Reviewed 18 August 2015

I stayed at the resort for 4 nights and had a great time. The Public relations team goes out of their way to make your stay as pleasant as possible, as all their employees from housekeeping to bar and restaurant attendants. The Water Park is really fun for both kids and adults. Would stay again. Great place to visit with...

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1Thank Christian D
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Christian D, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family...

Montreal, Canada
Reviewed 18 August 2015

I visited this resort with my husband and 3 children (3, 5 and 7 years old). The supposedly newly renovated rooms were run-down and not very clean. The beds and the pillows were extremely hard. We have been to other resorts in Mexico and Cuba and so we expected hard beds but these were worst then anything I’ve ever experienced....

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1Thank Geneviève M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Geneviève M, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you...

Reviewed 17 August 2015

I stayed here the week of the 8th of August 2015. I missed my flight and public relations managers Yoel and Reynaldo went beyond the call of duty finding us another flight and Yoel managed to have us stay in the hotel for an additional 2 days. We were really worried at one point, when all other hotels had no...

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Helpful?
Thank Jose V
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Jose V, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in the future...

Santo Domingo, Dominican Republic
Reviewed 17 August 2015

Great place to spend family vacations. Aquagames park was a blast for the children. Personnel were very friendly and gave us the best attentions. Hoping to come back again. Breakfast was very good and variaty of restaurants.

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Helpful?
Thank icelsa d
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi icelsa d, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely holiday at our resort. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and ensuring you spend another...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €107 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#64 Spa Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,168 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I hear that section M is better if you must be there”
 of 5 bubbles jld70, 24 Mar 2017 | Read review
“south side near the beach are closer to casino so a bit noisy but quiet during the day.”
 of 5 bubbles Mstojic, 21 Mar 2017 | Read review
“A210 great:):)”
 of 5 bubbles michalgosudarski, 18 Mar 2017 | Read review
“H building on Tropical side was in good shape and perfect location halfway between pool and buffets.”
 of 5 bubbles ColdMama, 18 Mar 2017 | Read review
“Tropical Side - M building - we had no issues”
 of 5 bubbles TAJ112016, 16 Mar 2017 | Read review
5 of 5