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Hotel Riu Naiboa

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Hotel Riu Naiboa
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3,012 Reviews from our TripAdvisor Community

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Showing 1,111: English reviews
Pembroke, Canada
Reviewed 25 February 2017

I was stuck at this hotel for two weeks food was aweful wifi even if you pay for it sucks very loud asked to be changed to a different hotel that we would pay extra and they came back to tell us and extra 3000 us to move us not very good place to be I will never return and...

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Helpful?
1Thank cliche2017
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Voorhees, New Jersey
Reviewed 24 February 2017

We stayed 7 days in February. The food at the only restaurant was better than expected. The buffet just OK. No dead bolts on the doors and someone walked into our room in the middle of the night. Wifi only in the lobby and sometimes the pool bar. The employees weren't as friendly as we have been use to in...

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Helpful?
Thank Sue M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On the one hand, we appreciate your positive comments about the variety of the food. On the other hand, it is important to us that our...

Brampton, Ontario, Canada
Reviewed 22 February 2017

We stayed 7 days in Riu in February 2017. Room was very small with broken toilet, broken shower. Door lock wasn't working. Loud music every night. Staff not friendly No English speaking staff. Horrible stay. Never go back again.

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Helpful?
2Thank Dilkusha V
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Warsaw, Poland
Reviewed 22 February 2017

I stayed in Riu Naiboa last year. It was a really nice stay, loved mainly the beach, it was absolutely gorgeous. The food was good but they don't know how to cook meat, it was awful. Fortunately, the fish was good. I enjoyed breakfast, the choice was big and didn't find it monotonous. fresh fruit cocktails were great too. The...

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Helpful?
2Thank Agata8806
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. We would like to thank you for bringing up your satisfaction regarding our gorgeous beach as well as the breakfast service. We do hope you will understand that it is difficult for...

Mechelen, Belgium
Reviewed 22 February 2017 via mobile

Well i really hope you dont get easily dissapointed when it comes to food, cuz if you do, maybe you should choose another hotel. And not perse another Riu, but really another resort. Everything is too sweet, more or less the same every day and NOT labeled. Not to mention food intolerance labels. In the same subject, the "steak rest."...

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Helpful?
1Thank ChAlex2012
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We would like to thank you for bringing up your satisfaction regarding the location of our hotel and the fabulous beach. We do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the...

Grimsby, Canada
Reviewed 20 February 2017 via mobile

I stayed from Sunday 2/12 - 2/19..... we arrived at 1ish, and our rooms were not ready (this was expected as check out time is 11am) we were told to grab lunch and explore the resort! It's not a large result but at first glance it's beautiful, the beach was nice and the pool was not very big but a...

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Helpful?
1Thank KimEAC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like to thank you for bringing up your satisfaction regarding our nice beach location. We appreciate your feedback and would like to thank you...

Old Bridge, New Jersey
Reviewed 20 February 2017

The hotel is small and designed for families with small children. It doesn't have the children club, but has one swinging pool, one restaurant and two bars. Hotel is little bit far from the ocean, so if you have children of 3-6 years old, it is place for you. Place has the good volleyball court, but the animation team never...

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Helpful?
Thank Mike I
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like to thank you for bringing up your satisfaction regarding our entertainment staff. We will share your comments and suggestions with the corresponding departments....

Somerset, Massachusetts
Reviewed 15 February 2017

This is the the 12th time we visited the island and the 3rd time we stayed at the Riu Naiboa since they refurbished it. The rooms are very nice with glass enclosed showers. The rooms are kept very clean and the staff are super friendly. We did not stay at the pool but went to the beach every day.For lunch...

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Helpful?
5Thank sarahcat66
hampshire
Reviewed 13 February 2017

The noise at this hotel was unbelievable.During the day around the pool the animation team were full blast with head banging music, which blocked out the music from the Buda pool bar. Evening entertainment was again very noisy until midnight but then the bar stayed open until 6.30am baring in mind that this was in the open air next to...

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Helpful?
Thank HampshireBlondie
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Naiboa, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We appreciate your positive comments about the beautiful beach location. On the other hand, we regret to read you did not enjoy the entertainment. Our staff works in order to make everyone's stay enjoyable but also allowing guests who wish to...

London,Ont
Reviewed 8 February 2017

The resort was surprisingly good. I really have no complaints on the resort. The only thing I found disturbing was having lunch and the buffet was not busy and one of the servers was scratching his back with a fork over his shirt. Put the fork back in the basket only to be put on a table ready to be...

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Helpful?
2Thank GisLondon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
* Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Palace Bavaro and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * Separated from the beach by just the Riu Palace Bavaro * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Naiboa

Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €116 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Naiboa 3.5*
Number of rooms: 362
Reservation Options:
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Also Known As:
Riu Naiboa Punta Cana
Hotel Style:
#67 Top resorts Hotel in Punta Cana
#71 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Naiboa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a different hotel. Hopefully English is spoken and meals labeled.”
mcm8918, 24 Apr 2017 | Read review
“Stay clear of rooms near the elevators. Also stay clear of rooms near the bars or entertainment centers.”
hmclaug356, 19 Apr 2017 | Read review
“rooms facing the street are private, the ones facing the pool, people can see you”
powersharon, 7 Apr 2017 | Read review
“Ask if you can have a pool view as it is full of green, and nicely located. Top floor is best.”
404karag, 16 Mar 2017 | Read review
“Ask for a pool view room”
timnjill, 10 Mar 2017 | Read review
5 of 5