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Serenade Punta Cana Beach & Spa Resort

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Carretera Cabeza De Toro, Punta Cana 23000 Dominican Republic
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1645)
Pool & Beach (65)
Room & Suite (57)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serenade Punta Cana Beach & Spa Resort
Updated 17/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 197 in Punta Cana
Location
Cleanliness
Service
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Resort consists of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Ocean View
Languages Spoken
English, French, Spanish, German
1040Reviews130Q+A56Room tips
Traveller rating
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Most Recent
david m wrote a review Yesterday
Middlesbrough, United Kingdom5 contributions2 helpful votes
We are currently at the serenade hotel punta Cana...and can only say excellent things..from the staff point of view.. unbelievable... from the hotel point of view..first class... food,drink, entertainment...superb .beach is clean with white soft sand . beautiful... only down fall is location..just out of reach from a major town.. which the taxis are expensive and also the excursions are expensive as well, so it's better to shop around for these...but overall the hotel serenade is a place we will be coming back to shortly..ps the whole staff were friendly,polite..and couldn't wait to help you..so please ask them anything.. you'll find out much more about the area
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Date of stay: May 2022Trip type: Travelled
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Jailene D wrote a review Yesterday
1 contribution
Absolutely fell in love with this resort! Will be returning for sure! Five great restaurants, swim up bars, pool slide for adults, much to do on the resort! Smaller size resort = excellent service! You can even get Covid tested on the resort for $35. Resort is also connected to beach! Definitely great weather in May! Excursions are a must, and can be arranged on the resort, with transportation always included. Also family friendly but was not “too many” kids.
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Date of stay: May 2022Trip type: Travelled
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Erick wrote a review Yesterday
1 contribution
Wow! Wow wow wow! What a fantastic hotel, the building is massive. The high ceilings and open space makes the small resort have a very luxury feel to it. The staff? Marvelous people, from the bell boy to front desk all the way to the staff at their 5 restaurants. The food? Well, it's great and a lot of variety. Drinks? Well... All you can drink and well made (the baby maker.) I stayed in the suite that has the jacuzzi in the deck and everything inside and outside the room was spotless. Clean clean clean. Traveling to Punta Cana? Give this resort a chance. You might regret not giving it a chance.
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Date of stay: May 2022Trip type: Travelled
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Robin G wrote a review Yesterday
1 contribution
this resort is the best that we have stayed at out of all the resorts we have been to in DR. Every staff member we met were very polite and friendly always willing to help or answer questions. Our room was spacious and comfortable. The food was very flavorful, we ate at a few of the resterants and all were outstanding. the pools were super clean, swim up bar was great no problems with the drinks at all. We saw one show, the michael jackson show which was good. Very Clean and well kept resort. we found nothing wrong with this resort, except my only complaint was the pillows. we definately will be planning another trip here next May.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: luxury room is the best
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Marcos D wrote a review 24 May
1 contribution
What can i say? The hotel is amazing but this restaurant Experience was on another level, I had the best time with this guys right here, my bday celebration was the best, everything i asked they made sure i would get it, hibachi experience amazing, sushi bar amazing and we are coming back tomorrow to enjoy to enjoy dinner and have a great time again
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Date of stay: May 2022Trip type: Travelled
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May L wrote a review 24 May
1 contribution
This is so far the best vacation I have visited. The sushi bar is so good. The chief made the foods to my taste and does no disappointment me. So far other restaurants are still waiting for me to try. This is only my first fay so far and it's going fantastic...will update more.
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Date of stay: May 2022Trip type: Travelled
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Zikora E wrote a review 24 May
1 contribution
Excellent hotel. Food was amazing, staff were so lovely, and the amenities where top notch. 15-20 mins taxi to the airport which also makes it more amazing! It made my stay in Punta Cana worth it! Definitely going back again
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Date of stay: May 2022
Value
Location
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Yailin A wrote a review 23 May
3 contributions1 helpful vote
Best service in all hotel-all the staff are amazing in this restaurant but Jael did the night for me he was super nice and made all special request with the best attitude. Definitely will come back again
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Date of stay: May 2022Trip type: Travelled
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded yesterday
Dear Yailin A, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Punta Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience. We look forward to providing you with another memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
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carinakdk wrote a review 23 May
Seixal, Portugal25 contributions4 helpful votes
+1
Excellent experience. The hotel is really new so all infrastructures are very well maintained. Gardens are well cared, rooms are really nice. We got a room on the ground floor with direct access to a “private” pool (shared with the rooms next door). It was really nice to arrive to our room ate the end of the day and be able to swim/relax on our own pool that was also extremely hot (we advise to choose a room west oriented). The food in the buffet restaurant had a lot of variety and in the à la carte restaurants we had very nice surprises. The experience at Kyoka was quite interesting. There are several swimming pools, one very nice for small kids and other with large slides that delight adults and children alike. Staff is helpful but not the friendliest. Our kids found the kids club 2 days before we left but they were big fans and many times preferred to stay there instead of going to the pool or beach. This had never happened in other hotels. Animation wasn't a big deal (in May). More information about commodities, rooms and services should be provided during check-in since no information at all exist on the room. Despite some minor aspects to improve we had great time there and we strongly recommend this hotel.
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: We recommend to get a gound floor west oriented room with access to the "private" pool
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded yesterday
Dear carinakdk, It has been a true honor to receive you at our hotel and to be able to contribute to your rest in the Caribbean. We want to thank you for giving us your trust and loyalty. We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services. It will be a pleasure for us to welcome you and for you to experience these improvements. Kind Regards, The Hotel Management Serenade Punta Cana
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Giselle Vásquez wrote a review 22 May
Santo Domingo, Dominican Republic22 contributions8 helpful votes
+1
The hotel is beautiful, all the rooms are huge and has a big balcony, we loved it! All there areas were very clean, but the service is awful in all the areas, there were just 2 employee that gave us an excellent service one in the sport bar and the other one in the kids play (they do a really great job with the kids, I highly recommend it). We always feel like we were bothering the staff just by being there, every time I ask for something they responded in a very unkind way. They must improve the customer service, although the facilities are great, I won’t come back.
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Date of stay: May 2022Trip type: Travelled
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 2 days ago
Dear Giselle Vásquez, As a hotel company, our guests' opinions are highly appreciated as they play a crucial role in optimizing our services because we highly value all constructive ideas and suggestions from our guests. Regarding the issues you have expressed, we offer our apologies if you have had any wrong impressions and we aim to regain your trust. The attention and service provided by our staff are constantly monitored, we dedicate an important part of our sources to maintain the quality of service in accordance with our standards through the continuous development of their skills. Thank you for letting us know the positive aspects you enjoyed during your stay, including the type of service you received from our team. We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
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PRICE RANGE
US$177 - US$255 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
603
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Frequently Asked Questions about Serenade Punta Cana Beach & Spa Resort
Which popular attractions are close to Serenade Punta Cana Beach & Spa Resort?
Nearby attractions include Vivaldi Cigars (7.3 km), Escape Room Punta Cana (4.8 km), and HARRISON'S Fine Caribbean Jewelers (7.3 km).
What are some of the property amenities at Serenade Punta Cana Beach & Spa Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Serenade Punta Cana Beach & Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Serenade Punta Cana Beach & Spa Resort?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Serenade Punta Cana Beach & Spa Resort?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Serenade Punta Cana Beach & Spa Resort?
Conveniently located restaurants include Living Room Vip, Toc Beach Bar & Restaurant, and Pranama.
Are there opportunities to exercise at Serenade Punta Cana Beach & Spa Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Serenade Punta Cana Beach & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade Punta Cana Beach & Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Serenade Punta Cana Beach & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.