We are currently at the serenade hotel punta Cana...and can only say excellent things..from the staff point of view.. unbelievable... from the hotel point of view..first class... food,drink, entertainment...superb .beach is clean with white soft sand . beautiful... only down fall is location..just out of reach from a major town.. which the taxis are expensive and also the excursions are expensive as well, so it's better to shop around for these...but overall the hotel serenade is a place we will be coming back to shortly..ps the whole staff were friendly,polite..and couldn't wait to help you..so please ask them anything.. you'll find out much more about the area
Absolutely fell in love with this resort! Will be returning for sure! Five great restaurants, swim up bars, pool slide for adults, much to do on the resort! Smaller size resort = excellent service! You can even get Covid tested on the resort for $35. Resort is also connected to beach! Definitely great weather in May! Excursions are a must, and can be arranged on the resort, with transportation always included. Also family friendly but was not “too many” kids.
Wow! Wow wow wow! What a fantastic hotel, the building is massive. The high ceilings and open space makes the small resort have a very luxury feel to it. The staff? Marvelous people, from the bell boy to front desk all the way to the staff at their 5 restaurants. The food? Well, it's great and a lot of variety. Drinks? Well... All you can drink and well made (the baby maker.) I stayed in the suite that has the jacuzzi in the deck and everything inside and outside the room was spotless. Clean clean clean. Traveling to Punta Cana? Give this resort a chance. You might regret not giving it a chance.
this resort is the best that we have stayed at out of all the resorts we have been to in DR. Every staff member we met were very polite and friendly always willing to help or answer questions. Our room was spacious and comfortable. The food was very flavorful, we ate at a few of the resterants and all were outstanding. the pools were super clean, swim up bar was great no problems with the drinks at all. We saw one show, the michael jackson show which was good. Very Clean and well kept resort. we found nothing wrong with this resort, except my only complaint was the pillows. we definately will be planning another trip here next May.
What can i say? The hotel is amazing but this restaurant Experience was on another level, I had the best time with this guys right here, my bday celebration was the best, everything i asked they made sure i would get it, hibachi experience amazing, sushi bar amazing and we are coming back tomorrow to enjoy to enjoy dinner and have a great time again
This is so far the best vacation I have visited. The sushi bar is so good. The chief made the foods to my taste and does no disappointment me. So far other restaurants are still waiting for me to try. This is only my first fay so far and it's going fantastic...will update more.
Excellent hotel. Food was amazing, staff were so lovely, and the amenities where top notch. 15-20 mins taxi to the airport which also makes it more amazing! It made my stay in Punta Cana worth it! Definitely going back again
Best service in all hotel-all the staff are amazing in this restaurant but Jael did the night for me he was super nice and made all special request with the best attitude. Definitely will come back again
Excellent experience. The hotel is really new so all infrastructures are very well maintained. Gardens are well cared, rooms are really nice. We got a room on the ground floor with direct access to a “private” pool (shared with the rooms next door). It was really nice to arrive to our room ate the end of the day and be able to swim/relax on our own pool that was also extremely hot (we advise to choose a room west oriented). The food in the buffet restaurant had a lot of variety and in the à la carte restaurants we had very nice surprises. The experience at Kyoka was quite interesting. There are several swimming pools, one very nice for small kids and other with large slides that delight adults and children alike. Staff is helpful but not the friendliest. Our kids found the kids club 2 days before we left but they were big fans and many times preferred to stay there instead of going to the pool or beach. This had never happened in other hotels. Animation wasn't a big deal (in May). More information about commodities, rooms and services should be provided during check-in since no information at all exist on the room. Despite some minor aspects to improve we had great time there and we strongly recommend this hotel.…
The hotel is beautiful, all the rooms are huge and has a big balcony, we loved it! All there areas were very clean, but the service is awful in all the areas, there were just 2 employee that gave us an excellent service one in the sport bar and the other one in the kids play (they do a really great job with the kids, I highly recommend it). We always feel like we were bothering the staff just by being there, every time I ask for something they responded in a very unkind way. They must improve the customer service, although the facilities are great, I won’t come back.