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The Reserve at Paradisus Palma Real

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6,129 Reviews from our TripAdvisor Community

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There are newer reviews for The Reserve at Paradisus Palma Real
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Showing 4,235: English reviews
St. Johns, Florida
Reviewed 22 May 2016

I have visited many resorts in Punta Cana but this place was far the best. The service was first class- Josue Ruiz, Keidy Trinidad, Domingo, and Virginia made our visit with over delivering on service. At this resort you have the comfort of smaller resort with beautiful on site amenities but also have the access the the large resort a...

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Thank kaizenkeen
Reviewed 22 May 2016 via mobile

My family and I are currently at this hotel and there is nothing good about it. I booked this from reading the reviews and it was the worst resort I have been at. If you would like a luxury family hotel DON'T come here. The entire reserve section (far from beach) is horrible. Yes the rooms are large but that's...

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14Thank John T
Philadelphia
Reviewed 22 May 2016

I visited this resort in early May with my mother and 4 year old daughter. It did not disappoint! The resort is gorgeous, rooms spacious, and the service was outstanding. ROOMS: We booked a one bedroom master suite and were assigned a room in building 41 on the third floor. It had a nice view of the Reserve pool area....

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4Thank ldhphilly
Reviewed 22 May 2016 via mobile

Teobaldo Santana (Tao) made our stay there perfect. He always made sure we had plenty to drink and eat without ever leaving our swim up pool! Super friendly and hard working! The hotel should make sure everyone is as good as Teobaldo Santana!

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Thank Laurie G
Reviewed 22 May 2016

This was our first trip to the Punta Cana and the Reserve was the perfect hotel, the service is ridiculous. Everyone is so accommodating and friendly, I've never had this type of service. The Paradisus is gorgeous, great restaurants and bars, but the privacy at the Reserve is what we were looking for. The hotel was booked and still the...

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Thank H C
Santo Domingo, Distrito Nacional, Dominican Republic
Reviewed 21 May 2016

That weekend the forecast was rain, alot of rain. Imagine that! My husband, my daughter and I were there for 4 days and never noticed when it rained. NEVER... the sun shinned through every smile of the group of angels serving us. The pool allowed my daughter and I to flow through the complex. GREAT POOL. The jacuzzi both downstairs,...

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Thank Emma F
Kinnelon, New Jersey
Reviewed 21 May 2016 via mobile

Great time at the beach. Francisco estrella and Raul were very helpful. They were constantly asking us what we needed. We never had to leave our chairs. All inclusive food was good. Resort is beautiful.

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Thank doccorigliano
Reviewed 21 May 2016

I've visited many places in the Caribbean and service can be a hit and miss, but here it was consistently subpar. Some workers in the hotel restaurants were right out hostile. Any changes and accommodations requested like a room change were met with low effort by staff. There was always a wait for a supervisor, and it wasn't how they...

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Thank Adrien L
Romeoville, Illinois
Reviewed 21 May 2016 via mobile

This is our 2nd vacation at the Reserve & this trip was just as amazing. The beachfront rooms are beautiful & the hotel grounds are amazingly well kept. The staff is the best & will be our main reason for returning again. Our concierge Claury Carela is the best and we made sure to request her again for this trip....

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1Thank Lucky0822
Norwich, Connecticut
Reviewed 21 May 2016

Have been to this resort a couple of times, every time the service has been outstanding. This visit two people stood out In the Gabi Beach buffet Wandy Castillo was one of the best waiters we have ever had. At night spending time at the Gabi Beach bar Yessenia Martinez was outstanding and very attentive. You could not ask for...

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Thank Terry W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Breakfast included
  • Beachfront
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €360 - €654 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Reserve at Paradisus Palma Real staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Caution: some rooms on 2nd and third floor and NO ELEVATORS.”
 of 5 bubbles jersey178, 19 Jan 2017 | Read review
“Every room is a good room, but they also offer rooms with a private garden, private pool entry and ocean view.”
 of 5 bubbles Monique_Tapie, 18 Jan 2017 | Read review
“The Reserve Beach - 2nd level, with the jacuzzi on the balcony. Room 6006/6007 are the best rooms.”
 of 5 bubbles 232ma, 13 Jan 2017 | Read review
“Garden view a great choice for families with babies.”
 of 5 bubbles ss55552014, 13 Jan 2017 | Read review
“Rooms with view to the swimming pool are very nice”
 of 5 bubbles bongui2017, 12 Jan 2017 | Read review
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