Ocean El Faro
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Carretera Uvero Alto, Punta Cana 23000 Dominican Republic
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Hotel direct offer!25% Off + Free Transfer
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Dining (329)
Room & Suite (101)
About
#50 of 163 hotels in Punta Cana
Room & Suite (101)101
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Internet
Hot bath
Lazy river
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Salon
Concierge
Gift shop
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Seating area
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Location
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Contact
Carretera Uvero Alto, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Punta Cana car hire
2,576Reviews467Q+A100Room tips
Reviews
Traveller rating
- 1,706
- 364
- 227
- 119
- 160
Traveller safety
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Wasn't a bad holiday but was a disappointing one, it took over an hour to check in then took 2 hours for our luggage to be delivered to our room. The following morning going to breakfast we were harassed by the h2 staff to go on a complimentary tour...( they wear white shirts) and constantly try to befriend you for the reason only to get you on this complimentary tour...they called it the vip package. This happened at breakfast , lunchtime and evening meal times they wait on the main walk way and they target certain wrist bands usually english..Us in particular and many other English couples it's impossible to avoid them . That said most of the other staff are brilliant and look after you they include the bar staff, pool staff, waiters and waitresses , maids and the guys who top up your mini bar..all great..we often waited for meals in the restaurants as others did but were amused by how many were like us ..Waiting and often getting the wrong food delivered to our tables 🤣🤣 shambolic really but it did make us laugh ..sometimes. I've really got to end this review as the more i think about it the more its winding me up on how much its cost..🤣🤣 Not a bad hotel but not a good one , the h2 element where they try to sell you points at their Hotels is a really poor element and is my main reason we shall never Ever holiday at these resorts again..happy holidays …
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Hotel's Favourite
2nd trip to this resort we decided to come back this year to see what improvements and finishes had been made to the resort . We traveled last year with another couple and stayed in junior swim up room for first time great then and again this year we were given the same room as last year and 2couples in swim up3 rooms down disliked o conversations were hard unless in pool However our neighbours turned out to be very pleasant even exchanged emails to keep in touch..Tthe vegatation had developed in just 1 year. Tthe rest of the buildings had been finished now. . We took notice that beach and lagoon area was much better all cleaned up last year broken glass and construction rock on beach much better now lagoon beautiful. Resturants were good however changes been made route 66 burgers diffrent this we preferred last year service was better this year . Main buffet improved the food was not always cold . Favorite restaurant Japanese I believe our chef was Riccio 2 thumbs up. Staff throughout excallant friendly We had exceptional service by many maid Maribel does her job very well Steak house Johnathan spectacular job , lazy river bar fantastic bartenders Franklin and Maximo fully enjoyed their spirt. upon departure discovered our waitress from the swim up bar last year we thought she mght not be here now sure wish we knew she had just moved to lobby bar area we would have spent time at lobby bar Franyely loves her job she even remembered our names after a year. Cheers …
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Responded 21 Mar 2020
Receive a warm regards from Ocean El Faro. We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities. We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests. We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, Maritza Torres. Public Relations Manager. Ocean El Faro by H10
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We stayed here in May of 2019 and we were so happy with our stay we decided to book our honeymoon trip here this Nov. and what made us book this resort and hotel was the wonderful staff we met while on our last trip there. From Anna in the entertainment to the servers Lizanardo,Lidia, Scarlett and Francisco who made every meal worth remembering we had lots of laughs and miss them and can’t wait to see them in Nov. And we can’t forget the number one butler Alex!!! He went above and beyond for us and treated us so well and will be requesting him to help us if possible as he really made our everyday great just from his help and his personality. Thanks for An amazing trip and we will be back in November 2020 :)
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I loved my days there! Hope to comeback soon! The place is big enough, and have two sides one for families and one for adults only. Some of the rooms have like a personal pool that only people staying at those rooms can swim there, and the best thing is that you can use it no matter the time! Food is good but it could be much better. The place has like 7 or 9 pools, different types, and one of them is like a river, I really loved that one!!
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One question why in the ratings is 5 star which has 178 and 1 star which is 158 not the same length line.. Very misleading.. Does Trump endorse this site. Lol First of this is an honest review unlike many others , not sure why some people are giving this resort a 5 star, my take is either blind, coerced or an employee, this resort at best is barely in 3 star and that is being generous.. My stay was August 2019 and to say that the service was 5 star is a joke.. Waiters, maids bartenders, bell hops, and front desk were all non motivated, you would think that what they were doing was a punishment. I would compare it to the same reaction I would see when I ask my 15 year old son to pickup the dog land mines in the backyard.. The beach was terrible the resort is located in an area I consider as not desirable. This part of the island is always windy, high waves, a lot of sea weed and a far distance from excursion no motorized crafts allowed in this area.. I would consider it the human waste exit point of the Dominican Republic and when you go to the beach and smell the mountains of sea weed decaying you will see why. The rooms are also subpar toilets, ac, fridges not working all things I heard from other guest.. Also since being a brand new resort there was a lot of things that were broken or showed poor workmanship.. But that was probably common considering the condition of buildings on that island.. Food was very blah even though they have many restaurant. I was told all food originates from the same kitchen except for the Japanese steak house where the chef is at table side. Very low standards in quality.. Buffet was same food as restaurant so I suggest just eating there because it was much faster then the slow service and waiting at each restaurant. The entertainment was very amateurish and laughable on the first day but got sad by the third. The bowling alley was ok but not kept up in terms of lane condition. I am a league bowler and I believe these lanes have never been wax on a daily basis.. You might as well throw your ball down a concrete path. I will also touch on the time share sales people which would not leave me alone for the first two days.. I fix that problem by saying finally "listen next time you stop me to pressure me and my family to come to the presentation you will definitely not like what I will do just a warning..". After that they never bothered us.. Finally the only bright spot was the pool which was clean and the lazy river... See I am not all negative, but when all is said and done I will never return to this sub par resort.. …
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Omg I emailed them the exact same thing!! They said you can upgrade on arrival if available so I emailed back saying yeah I know but how much is it 😂.
123456…94
"if you have kids building 1, 2 6, 7 are near to the splash parck and to the buffet, restaurants"Read full review
123456…20
PRICE RANGE
€125 - €317 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
910
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Claim Your Listing Frequently Asked Questions about Ocean El Faro
Which popular attractions are close to Ocean El Faro?
Nearby attractions include Tropical Treasure (3.1 km), Macao Beach (3.6 km), and Sirenis Aquagames Punta Cana (4.1 km).
What are some of the property amenities at Ocean El Faro?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean El Faro?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at Ocean El Faro?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Ocean El Faro?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Ocean El Faro?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ocean El Faro have an airport shuttle?
Yes, Ocean El Faro offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ocean El Faro?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean El Faro offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Ocean El Faro accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.